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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,843 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,843 reviews
April 07, 2018
DISAPPOINTING I HAD AN APPOINTMENT SET UP FOR 10.00 SAT MARCH 3RD. I DECIDED THIS TIME TO LEAVE THE CAR AS I HAD AN APPOINTMENT FROM 10.30 TO 11.30. BY 12.30 I HAD I HAD AN APPOINTMENT SET UP FOR 10.00 SAT MARCH 3RD. I DECIDED THIS TIME TO LEAVE THE CAR AS I HAD AN APPOINTMENT FROM 10.30 TO 11.30. BY 12.30 I HAD NOT HEARD BACK SO I LEFT A MESSAGE ON THE REPRESENTATIVES CELL PHONE. BY 2.00 I STILL HAD NOT HEARD ANYTHING SO I CALLED THE SERVICE CENTER TO ASK WHAT THE SITUATION WAS. I THEN HEARD BACK AT AROUND 2.30 AND WAS TOLD THE REPRESENTATIVE WAS DISCUSSING MY CAR WITH THE MECHANIC AND THAT I WOULD GET A CALL BACK . I WAS THEN TOLD MY CAR WOULD BE READY TO PICK UP BY 4.00 AS THAT WAS THE TIME YOU CLOSED ON A SATURDAY AFTERNOON. I WAS VERY FRUSTRATED AS I HAD FAMILY MEMBERS THAT HAD COME DOWN FROM NORTHERN VIRGINIA FOR THE WEEKEND AND WAS JUST WAITING FOR THE PHONE TO CALL AND LET ME KNOW MY CAR WAS READY, THIS MEANT MY FAMILY MEMBERS HAD TO GO AND DO THEIR THING WHILE I WAITED AT HOME. AS I HAD AN APPOINTMENT AND I TOLD THEM I WAS AT AN APPOINTMENT UNTIL 11.30, I DID EXPECT MY CAR UP DATE OR ANY INFORMATION TO BE CALLED BY AT LEAST NOON AND NOT HAVE TO CHASE THEM. WHY AT 2.30 WAS THE REPRESENTATIVE JUST SPEAKING WITH THE MECHANIC THEN? IT WOULD HAVE BEEN BETTER TO HAVE BEEN CALLED AND EXPLAINED THAT MY CAR WOULD BE READY BY 4.00 INSTEAD OF BEING LEFT IN LIMBO. I MUST CONFESS I WAS VERY DISAPPOINTED WHICH IS WHY IT HAS TAKEN ME SO LONG TO RESPOND. More
by BRITGIRL
Verified CustomerEmployees Worked With
Jessica Walter
April 06, 2018
An Awesome Experuence Steve Eason kept all promises, said car would be parked in front and ready, It was. Personable, knowledge of product a pleasure to work with. Steve Eason kept all promises, said car would be parked in front and ready, It was. Personable, knowledge of product a pleasure to work with. More
by achybod
April 06, 2018
Great experience!! The staff was extremely friendly and conscious of our family’s wants and needs. They were not overbearing and worked hard to get us where we wanted to The staff was extremely friendly and conscious of our family’s wants and needs. They were not overbearing and worked hard to get us where we wanted to be in price. I highly recommend this staff. More
by 9207
April 06, 2018
Quick Service Fast, reliable service with a down -home feel. Service Consultant was through in his explanation and realistic in time to complete the servjce. Great Fast, reliable service with a down -home feel. Service Consultant was through in his explanation and realistic in time to complete the servjce. Great jod. More
by THIGPEN71
Employees Worked With
April 06, 2018
Almost 3 hours for a oil change and tire rotation. Waited 3 hours for an oil change and tire rotation. Also have a problem with window shield wiper streaking. New wiper blades installed day before se Waited 3 hours for an oil change and tire rotation. Also have a problem with window shield wiper streaking. New wiper blades installed day before service Driving at night with rain the streaking makes it almost impossible to see out. Service manager stated he see nothing wrong, looks normal to him. Will request a meeting with GM representative. Always had Kevin Wellborn he was one of the best. I am a 37 year GM salary retiree More
by ALPHA6195
Employees Worked With
Service Manager
April 05, 2018
Deceiving sales I was offered by th manager $10,000 off from the vehicle that I wanted and signed all the papers without checking them! I didn’t get the discount! I was offered by th manager $10,000 off from the vehicle that I wanted and signed all the papers without checking them! I didn’t get the discount! More
by LOCATAPIPA
April 05, 2018
new car second time customer, second trade in vehicle, purchase of new Acadia, first purchase was Yukon Denali. The entire process was easy and efficient. second time customer, second trade in vehicle, purchase of new Acadia, first purchase was Yukon Denali. The entire process was easy and efficient. Great people to deal with. More
by 121862
April 05, 2018
Quick, easy, and great! My overall experience with Jim Ellis has been great! From the day I bought my car, to this service appointment. Purchasing a car is such a risky inves My overall experience with Jim Ellis has been great! From the day I bought my car, to this service appointment. Purchasing a car is such a risky investment; because of the expense but Isaac and Dee made me feel real comfortable with everything leaving no questions unanswered or unclear. Especially the warranty options that came through perfectly when I made the service appointment to get a check engine light taken care of with Chris! Everybody has been awesome! More
by COXCASEY_34
Employees Worked With
Dee Hong, Chris Stout, Isaac Pineda
April 05, 2018
great people great atmosphere Sami was great and he actually cares about getting you into a vehicle of your preference and not just his commission I definitely recommend looking hi Sami was great and he actually cares about getting you into a vehicle of your preference and not just his commission I definitely recommend looking him up what he did for me seemed impossible and he made it possible...Nasser and Jasmine were also incredible people with great attitudes towards actually helping me I was offered refreshments and was constantly checked on to make this experience as comfortable as possible GREAT PLACE!!! More
by Cj.ramirez718
April 05, 2018
Oil Change Had an appointment for 1;00 PM arrived 3 hours early and they never missed a beat. I was in and out in very quickly. Great customer service. Had an appointment for 1;00 PM arrived 3 hours early and they never missed a beat. I was in and out in very quickly. Great customer service. More
by YOUNGHLY
Employees Worked With
