Jim Ellis Buick GMC Mall of GA

They do what needs to be done and they do it with kindness. I don’t mind having to drive from Athens to Buford.. kindness. I don’t mind having to drive from Athens to Buford.. More

Great crew at Rick Ellis and everyone more than helpful. I will for sure be back and I love the new truck thank you! I will for sure be back and I love the new truck thank you! More

My vehicle was returned to me covered in grease both on the outside and all over my leather seats and dash. Terrible service experience. the outside and all over my leather seats and dash. Terrible service experience. More

Always excellent service! Accommodating and informative. Takes very good care of my GMC Sierra 1500 Accommodating and informative. Takes very good care of my GMC Sierra 1500 More

Fast service and pleasant service man. We will continue to come to your Buford location for service on our Chevy blazer. We will continue to come to your Buford location for service on our Chevy blazer. More

I been having trouble with the car since I got it in 21, they lifted and the tires it’s a problem, always touching the flares and every time that I turn it makes a horrible noise 😔, and when I bring it the they lifted and the tires it’s a problem, always touching the flares and every time that I turn it makes a horrible noise 😔, and when I bring it they do something small and they said is fixed but it’s not, I’m desperate More

As soon as my husband and I stepped out of our car we were treated like FAMILY 🥰 Mr Ben greeted us with a big smile, he was very knowledgeable and was very patience. As we checked out different cars, w were treated like FAMILY 🥰 Mr Ben greeted us with a big smile, he was very knowledgeable and was very patience. As we checked out different cars, we didn’t feel pressured. This was a very smooth transaction. Jim Ellis is definitely on another level, we are so grateful to have an extended family in Buford Ga. Thank you so much, Mr.Ben, Sami, Shelton, Ken. Sending family and friends your way 🥰 More

Great customer service, very attentive, overall an amazing Organization. The salesman listens. Must definitely will recommend. amazing Organization. The salesman listens. Must definitely will recommend. More

Ed Barnes was the gentleman who was forced to assist me with my car issues. My vehicle was purchased with extended warranty back in 2020. I had a couple leaks going on so I took it to Jim Ellis Buick GMC M with my car issues. My vehicle was purchased with extended warranty back in 2020. I had a couple leaks going on so I took it to Jim Ellis Buick GMC Mall of GA for further assistance. The first time I went to drop off my vehicle, it seemed like I was inconveniencing Mr. Barnes. No customer service skills whatsoever. I didn't really care bc I just wanted to get my car fixed and covered through the extended warranty I purchased from them. When I called two days later asking if my vehicle was ready, bc I hadn’t heard back from anyone re an expected date or time it’d be ready, he seemed bothered that I was calling for MY vehicle. He said it’d be ready that day but PM. I decided to let my in laws pick it up since they’re 30 minutes away and I’m 1hr and 20 out. I was told I’d only be charged the $100 deductible that warranty requires. The day my in laws picked up the vehicle, Mr. Barnes calls me shortly after stating he had accidentally charged the card the full $1,200+ for the job(s) instead of the $100 deductible only!!! That seemed to be the only time he seemed to care about his customer service skills. I was lucky enough to obtain the card information quickly so it could be credited back to the original card. He was apologetic about it bc he knew it had been his mistake. If you guys are going to offer extended warranty at the time of purchase of a vehicle, let the service advisors know they should treat those customers the same as they do with out of pocket paying customers. At the end of the day, we’re still paying customers, just at the beginning of purchasing the vehicle instead of at the time of a mechanical issue where they can stack on services and labor fees. I am glad I purchased the extended warranty. I just wish it would’ve been at a different dealership where they don’t treat extended warranty customers different from out of pocket paying customers. That’s all, just ask your service advisors to show a bit more customer service skills. More