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Jim Click Hyundai East Tucson

Tucson, AZ

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370 Reviews

6420 E. 22nd Street

Tucson, AZ

85710

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Showing 370 reviews

September 21, 2023

My experience here was awesome! My salesman Zach understood what I wanted and didn’t try to pressure me into anything more. My finance guy Satchel went extremely above and beyond to More

by Kerrynwhite1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach, Satchel
June 21, 2023

I had taken my car in for oil change and a door repair that was under recall. I was told they needed to order parts. Received email that parts were in and to call to make an appointment. That was over a y More

by tiggermom
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
None. No one returned my messages
June 02, 2023

I’m beginning to get concerned about Jim Click Hyundai Eastside and filed a service request for the Automall location this morning instead. After entering all my info on the online app to make a service More

by Concerned about Hyundai in Tucson??
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Estavon with references to Doug at Eastside, Alex Pflug
Jun 16, 2023 -

Concerned about Hyundai in Tucson?? responded

So far, no attempts from Jim Click Eastside Hyundai to shorten the time on the 2 and 1/2 month wait for an appointment to check the the A/C?? I contacted 2 Hyundai dealerships in Phoenix, and both said their current schedule delay on their appointments is about 1 to 2 weeks out. They also said they have no talent issues and both would be more than happy to check out the A/C system if I wanted to bring my Santa Fe up to Phoenix. For now, my Hyundai is still sitting idle on the side of my home, waiting out the 2-1/2 month Tucson dealership appointment push out. It’s comforting to know that Phoenix dealerships have the resources necessary to fix these cars if required!!

May 14, 2023

I own a 2018 Elantra and have the "maintenance for life" warranty. Ralph assessed and explained the service, he was kind and respectful. I was glad to pay extra for repairs not included on the "maintenance More

by Smooth Ride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Walker
March 21, 2022

Jim click Hyundai not helpful at all. They seem very helpful when purchasing for their quota but after that, you mean nothing to them. I’ve dealt with other dealerships and they say they More

by Jpq
Recommend Dealer
No
Employees Worked With
Tim Gray
January 24, 2022

Brought my car in twice under warranty with same issue was told it is a clutch issue turns out the third time (just past 5 years old and still under 60,000 miles it's the transmission and now it's not und More

by B2sunaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Douglas (have no idea last name)
Jan 28, 2022 -

Jim Click Hyundai East Tucson responded

Hi B2sunaz, The satisfaction of my customers is extremely important to me, and I would appreciate the opportunity to turn you experience around. When you have a moment would you mind giving me a call directly? I tried giving you a call, but we don't have any record of your visit under the name you used to leave your review. Thanks in advance for your help, and I look forward to speaking with you. Best, Shane Crist, Service Manager, Jim Click Hyundai East, scrist@jimclick.com, 520-570-7334.

September 12, 2020

I bought a 2020 Hyundai in February. WORST buy I have ever made! Hate this car and service is impossible! Stuck with this for five years. Sorry sorry sorry More

by Lyn Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Pflug
Sep 23, 2020 -

Jim Click Hyundai East Tucson responded

Hi Lyn, We take our customer's feedback to heart and I would really appreciate the opportunity to discuss your experience. When you have a moment would you mind giving me a call or sending me an email? Thanks in advance for your help, talk soon, Shane Crist, Service Manager, Jim Click Hyundai East, scrist@jimclick.com, 520-570-7334.

May 07, 2020

Maintenance for life and Warranties! I bought a 2017 Elantra in 2017, it has all the bells and whistles, I enjoy the car. This whole maintenance for life is a joke they change you oil and More

by ltull96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug didn't pay attention to last name.
May 13, 2020 -

Jim Click Hyundai East Tucson responded

Hi Itull96, We are committed to giving our customers the best service possible and I would like to find out more about your experience. I would have called you directly, but unfortunately we do not have your contact info under the name you left this review with. When you have a moment would you mind giving me a call or sending me an email? Thanks in advance for your help, I really appreciate it! Shane Crist, Service Manager, scrist@jimclick.com, 520-570-7334.

February 22, 2020

Test drive gift card for $50 Would not provide the gift card. Drove 2020 Santa Fe and didn't receive $50. Called multiple times and asked for manager to return calls. Manger never More

by jrplagg
Recommend Dealer
No
Employees Worked With
Richard,
January 17, 2019

The experienced salesman The last time I bought a vehicle from the dealership was the summer of 2002. I purchased my 2001 Dodge Dakota, and drove that around the world for 16 More

by Picky01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Big hanks to the detailers.
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