Awful experience! At first salesperson seemed so kind and helpful and made many promises. After purchase, we meant nothing to her! We were totally ignored after she made the sale. Beware, many promises in talk but absolutely no action! I would never purchase from this dealer again.

My experience here was awesome! My salesman Zach understood what I wanted and didn’t try to pressure me into anything more. My finance guy Satchel went extremely above and beyond to get me the most on my trade in to get my deal done! I drove away as one happy customer. I will definitely be coming back! Thanks guys!

I had taken my car in for oil change and a door repair that was under recall. I was told they needed to order parts. Received email that parts were in and to call to make an appointment. That was over a year ago. Many, many calls, emails, texts, but no response at all. Now both rear passenger doors won't open. I called and left a message, and even sent a message through their website, but no response at all. Update: I finally spoke to someone who was very, very helpful and at this point, I should get my car in early next week for th e door repairs.

I’m beginning to get concerned about Jim Click Hyundai Eastside and filed a service request for the Automall location this morning instead. After entering all my info on the online app to make a service request. It came back with a service date in mid August! 2 and one half months from now!! I’ve taken very good care of our 2016 Santa Fe (the 1st of 3 Santa Fe’s and 4 Hyundai’s we’ve bought from Jim Click!). This was my wife’s car and is used mostly for grocery shopping and vacation trips. It’s been a beautiful ride. We’ve had a few minor issues but between Shane and Prince, they’ve done right by us. Under Shane I mentioned that the A/C sometimes drops out. This is an issue that is intermittent and getting worse. When I’ve mentioned it prior to the service techs, the response I get after it’s looked at is - it’s fine don’t worry about it! It’s happening more frequently now and never makes it to the service ticket?? Last time I had an issue like this, I had to sit down with Shane and basically had to twist his arm to get the issue looked at and they finally did, and solved the problem finding a defective sensor on car! Prince is in charge now and we’ve requested a call back on the A/C issue a week ago - so far no calls. Repeated calls to the service team is quoting over 2 months to get an appointment which is why we’re trying to reach Prince! So somethings going on here at Jim Click dealerships?? I’m hoping that the other complaints that I’m reading in this blog about the service team aren’t true?? Is this a case of no service after the sale or are these cars prematurely wearing out?? Or are the 2 Tucson dealerships unable to get the talent to repair the cars?? This morning I asked one of the operators if she thought it was strange that it takes over 2 months to get an appointment for an A/C issue going into June here in Tucson? She thought that was funny and giggled!! She asked if we tried Green Valley??? So now my concern is whether the Hyundai’s are really worth it?? This morning I parked the Santa Fe next to my house in my RV spot not to be used again until we get this resolved (this could be my Strike 2 for Hyundai)!!! Tomorrow I’ll be checking the blogs for Hyundai dealerships in the Phoenix area to find out what’s really going on with Hyundai!!!

I own a 2018 Elantra and have the "maintenance for life" warranty. Ralph assessed and explained the service, he was kind and respectful. I was glad to pay extra for repairs not included on the "maintenance for life" to keep my car in safe running condition. Thanks! And a shout out to Ralph🎊

Jim click Hyundai not helpful at all. They seem very helpful when purchasing for their quota but after that, you mean nothing to them. I’ve dealt with other dealerships and they say they can’t help with GAP when other dealerships are extremely helpful. Would not recommend. EVER!!