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Jim Click Hyundai East Tucson
Tucson, AZ
370 Reviews
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Showing 370 reviews
September 21, 2023
My experience here was awesome! My salesman Zach understood what I wanted and didn’t try to pressure me into anything more. My finance guy Satchel went extremely above and beyond to My salesman Zach understood what I wanted and didn’t try to pressure me into anything more. My finance guy Satchel went extremely above and beyond to get me the most on my trade in to get my deal done! I drove away as one happy customer. I will definitely be coming back! Thanks guys! More
by Kerrynwhite1980
Employees Worked With
Zach, Satchel
June 21, 2023
I had taken my car in for oil change and a door repair that was under recall. I was told they needed to order parts. Received email that parts were in and to call to make an appointment. That was over a y that was under recall. I was told they needed to order parts. Received email that parts were in and to call to make an appointment. That was over a year ago. Many, many calls, emails, texts, but no response at all. Now both rear passenger doors won't open. I called and left a message, and even sent a message through their website, but no response at all. Update: I finally spoke to someone who was very, very helpful and at this point, I should get my car in early next week for th e door repairs. More
by tiggermom
Employees Worked With
None. No one returned my messages
June 02, 2023
I’m beginning to get concerned about Jim Click Hyundai Eastside and filed a service request for the Automall location this morning instead. After entering all my info on the online app to make a service Eastside and filed a service request for the Automall location this morning instead. After entering all my info on the online app to make a service request. It came back with a service date in mid August! 2 and one half months from now!! I’ve taken very good care of our 2016 Santa Fe (the 1st of 3 Santa Fe’s and 4 Hyundai’s we’ve bought from Jim Click!). This was my wife’s car and is used mostly for grocery shopping and vacation trips. It’s been a beautiful ride. We’ve had a few minor issues but between Shane and Prince, they’ve done right by us. Under Shane I mentioned that the A/C sometimes drops out. This is an issue that is intermittent and getting worse. When I’ve mentioned it prior to the service techs, the response I get after it’s looked at is - it’s fine don’t worry about it! It’s happening more frequently now and never makes it to the service ticket?? Last time I had an issue like this, I had to sit down with Shane and basically had to twist his arm to get the issue looked at and they finally did, and solved the problem finding a defective sensor on car! Prince is in charge now and we’ve requested a call back on the A/C issue a week ago - so far no calls. Repeated calls to the service team is quoting over 2 months to get an appointment which is why we’re trying to reach Prince! So somethings going on here at Jim Click dealerships?? I’m hoping that the other complaints that I’m reading in this blog about the service team aren’t true?? Is this a case of no service after the sale or are these cars prematurely wearing out?? Or are the 2 Tucson dealerships unable to get the talent to repair the cars?? This morning I asked one of the operators if she thought it was strange that it takes over 2 months to get an appointment for an A/C issue going into June here in Tucson? She thought that was funny and giggled!! She asked if we tried Green Valley??? So now my concern is whether the Hyundai’s are really worth it?? This morning I parked the Santa Fe next to my house in my RV spot not to be used again until we get this resolved (this could be my Strike 2 for Hyundai)!!! Tomorrow I’ll be checking the blogs for Hyundai dealerships in the Phoenix area to find out what’s really going on with Hyundai!!! More
by Concerned about Hyundai in Tucson??
Employees Worked With
Estavon with references to Doug at Eastside, Alex Pflug
May 14, 2023
I own a 2018 Elantra and have the "maintenance for life" warranty. Ralph assessed and explained the service, he was kind and respectful. I was glad to pay extra for repairs not included on the "maintenance warranty. Ralph assessed and explained the service, he was kind and respectful. I was glad to pay extra for repairs not included on the "maintenance for life" to keep my car in safe running condition. Thanks! And a shout out to Ralph🎊 More
by Smooth Ride
Employees Worked With
Ralph Walker
March 21, 2022
Jim click Hyundai not helpful at all. They seem very helpful when purchasing for their quota but after that, you mean nothing to them. I’ve dealt with other dealerships and they say they They seem very helpful when purchasing for their quota but after that, you mean nothing to them. I’ve dealt with other dealerships and they say they can’t help with GAP when other dealerships are extremely helpful. Would not recommend. EVER!! More
by Jpq
Employees Worked With
Tim Gray
January 24, 2022
Brought my car in twice under warranty with same issue was told it is a clutch issue turns out the third time (just past 5 years old and still under 60,000 miles it's the transmission and now it's not und was told it is a clutch issue turns out the third time (just past 5 years old and still under 60,000 miles it's the transmission and now it's not under warranty. Service guy is rude and acts like he is doing me a favor cuz he got Hyundai to pay 70% when they should cover it all due to misdiagnosed twice before. They have had my car two weeks and still not fixed, no rental, no loaner -- just out of luck and no one cares. Can never get a call back always to voice mail. This Tucson 2017 is known for these issues, and they act as if they have never heard of it. Was going to buy a new one from them, not now. Don't ever want to deal with them again. More
by B2sunaz
Employees Worked With
Douglas (have no idea last name)
September 12, 2020
I bought a 2020 Hyundai in February. WORST buy I have ever made! Hate this car and service is impossible! Stuck with this for five years. Sorry sorry sorry ever made! Hate this car and service is impossible! Stuck with this for five years. Sorry sorry sorry More
by Lyn Brown
Employees Worked With
Alex Pflug
May 07, 2020
Maintenance for life and Warranties! I bought a 2017 Elantra in 2017, it has all the bells and whistles, I enjoy the car. This whole maintenance for life is a joke they change you oil and I bought a 2017 Elantra in 2017, it has all the bells and whistles, I enjoy the car. This whole maintenance for life is a joke they change you oil and inspect the rest and recommend or tells you what needs to be done, cabin filter always 59.99 go to auto zone 19.99 replace it yourself, said I needed a coil replaced, no I didn't need a new one, I just went to a dealership in Phoenix and it was replaced and the platinum warranty that I was charged for $3000.00 extra on my loan is a joke used it once, still had to pay a deductible. So today (this is what made me decide to write a review) I take my car in because my drivers passenger side door will not open, plus my passenger side lights quit working, me thinking that the $3000.00 warranty would cover it. NOPE it doesn't matter the problem they want a hundred dollars.You would think that when it's added to your loan you would be told exactly how it worked. The service adviser Doug was not professional whats so ever , hopefully I can take my car to another dealership and get the Maintenance for life (Oil Change) for now on, I travel 3 and a 1\2 hours to get this done, cheaper to have it done where I live. Women need to take a fellow friend so you don't get taken advantage of. More
by ltull96
Employees Worked With
Doug didn't pay attention to last name.
February 22, 2020
Test drive gift card for $50 Would not provide the gift card. Drove 2020 Santa Fe and didn't receive $50. Called multiple times and asked for manager to return calls. Manger never Would not provide the gift card. Drove 2020 Santa Fe and didn't receive $50. Called multiple times and asked for manager to return calls. Manger never returned calls. Cannot recommend this dealership. They should have honored there part of the promotion. More
by jrplagg
Employees Worked With
Richard,
January 17, 2019
The experienced salesman The last time I bought a vehicle from the dealership was the summer of 2002. I purchased my 2001 Dodge Dakota, and drove that around the world for 16 The last time I bought a vehicle from the dealership was the summer of 2002. I purchased my 2001 Dodge Dakota, and drove that around the world for 16 years. Unfortunately, I was in a collision with another vehicle and the insurance totaled the damages as a total loss. I was totally heartbroken. I resided close to Jim-Click dealership. I started doing the online search because I was nervous to get yanked around by a sales person. I started chatting with friends about my situation, and Alberto-Gonzalez was recommended. Two days later another one of my friends recommended his name. So, two people in one week. I had to meet Alberto and see why he came so highly recommended. I went to the dealership and I found out immediately that Alberto was down to earth, family orientated, and he was not pushy(more like a guide). He gave me the time I needed to make choices, test drives, and decisions. I noticed how often he wasn't offended by my "no" answers. His let's keep moving forward attitude was really helpful for me to hear. Moving on to the day of purchase. He did not cease to amaze me or my family. I call him the transistionist he knew how to organize the last few thing we had to do prior to leaving with the vehicle of our needs (not car of our dreams). He used word like; "we are almost ready to talk about this... in five minutes we will have to go to a different building to finish up the financing, warranties, and all that other good stuff...let me help you with the 5 year old." All of that helped us get through our 2 hour vehicle buying journey with smiles and happy faces. In conclusion, "The take away" from this review is that Alberto is; friendly, dedicated to his work, productive, and helpful. It felt good spending 28,000 dollars with him. - Sincerely, The Schumann’s. Alberto let me test drive the Armada. He compared it to other brands. He studies each vehicle on the lot. -Robbie Schumann-. Finance Jeremy Kelly was high energy. Enthusiastic attitude kept the 5 year old happy. He has good knowledge that streamlined the process.. More
by Picky01
Employees Worked With
Big hanks to the detailers.
