Jim Butler KIA - Service Center

Recommend service center: MAYBE- not yes and not no. Had car in for oil change and emissions. Second time in a row the appointment time was wrong! After service I noticed a red box checked indicating "i Had car in for oil change and emissions. Second time in a row the appointment time was wrong! After service I noticed a red box checked indicating "immediate attention". The attendant missed it and only saw it when I brought it to her attention. I was then told that the technician left for the night so repair could not be done now. I asked if it was okay to drive my car then. I was told I would have to bring it back, the first date mentioned was in September! This seemed outrageous for an item marked "immediate attention". At this point Christina said she would talk to her manager about fitting me in sooner. She called me at home later to say they could complete the repair 2 days later- which they did. So...not the best experience. I have been a loyal customer for almost 8 years. Keith Sutton has always been exceeding helpful but lately it seems the service department as a whole has been deteriorating. More

My sales man Tyler was the best and the customer service was perfect. Thank you Tyler was perfect. Thank you Tyler More

Jonathan was very nice, he is a hard worker, and set me up to get back to work , and I appreciated that .. Im not really verbaged in all the auto jargon so I was a miss a bit and it all worked out... thank up to get back to work , and I appreciated that .. Im not really verbaged in all the auto jargon so I was a miss a bit and it all worked out... thanks again .. I like the entire staff More

Keith Sutton is Jim Butler Kia. He is professional, knowledgeable and a strong individual. He has followed the service of this car since it was new, never pushes anything. He is professional, knowledgeable and a strong individual. He has followed the service of this car since it was new, never pushes anything. More

Long wait times to schedule and when there for appt and service advisors are too busy to give great customer service service advisors are too busy to give great customer service More

Everyone at Jim Butler Kia made the buying experience a pleasant one. Doug Willis was my main sales person and he was SO helpful and patient. Would definitely work with him again and recommend him to my pleasant one. Doug Willis was my main sales person and he was SO helpful and patient. Would definitely work with him again and recommend him to my friends. More

Christina was wonderful! We always have our cars serviced at Jim Butler Kia and they do a great job! We always have our cars serviced at Jim Butler Kia and they do a great job! More

Awesome service and friendly staff. Quick and very prompt service. Will definitely recommend to others. Quick and very prompt service. Will definitely recommend to others. More

Overall good experience. Nice, clean environment. Employee was on her phone scheduling her personal hair appointment while I waited to be helped and another employee had to Nice, clean environment. Employee was on her phone scheduling her personal hair appointment while I waited to be helped and another employee had to say something to her. Also, I was told I could have the express service since it was just an oil change, and I was there for about an hour and half for just that. They did do a nice job washing my car. More

Car sat 45 minutes before moving. 10 min over. 3 ☆ due to previous horrible experience. 10 min over. 3 ☆ due to previous horrible experience. More