Jim Butler KIA

I’m tired of bringing my business and getting a xxxx poor job from the service department. It really sad that when you request something very small as a vacuum you can’t get and get an excuse everytime you c job from the service department. It really sad that when you request something very small as a vacuum you can’t get and get an excuse everytime you complain about it! I’m taking my business elsewhere! More

Always go there because of Keith Sutton in service. Also find Dennis, new gal Chrissy nice. Bought 5 cars from Cheryl Cooper. Also find Dennis, new gal Chrissy nice. Bought 5 cars from Cheryl Cooper. More

Keith is the best! He is always patient and thorough. Does the best job accommodating all the customers in a busy service department and you can always count on him to He is always patient and thorough. Does the best job accommodating all the customers in a busy service department and you can always count on him to be professional. More

Had a 9:30 appt for routine service. Dropped the care off at 8:00 and I had to call at 3:00 to check on it. They said it would be ready at 5:30. After that they started working on it as Dropped the care off at 8:00 and I had to call at 3:00 to check on it. They said it would be ready at 5:30. After that they started working on it as I was getting notices on the app that the car was unlocked. Picked it up and found out they implemented a 2% credit card fee they didn’t have before and had not previously mentioned. They also supposedly washed the car but it looked worse than when we bought it in. More

The performance was ok. The process time for the paperwork was slow because of the printer. The process time for the paperwork was slow because of the printer. More

Very smooth transaction and easy to work with! They were very helpful on getting us what we wanted and a good deal. They were very helpful on getting us what we wanted and a good deal. More

You really don't want to get this review. After we purchased the car and returned to pick up the title information I was asked to sign a BLANK form disclosing they repaired some minor hail d After we purchased the car and returned to pick up the title information I was asked to sign a BLANK form disclosing they repaired some minor hail damage. NOT HAPPY. I was not even told what hail damage was repaired. NOT HAPPY. More

Sold me a cart with a failed safety inspection. Direction signals not working properly, salesman said that was normal. They did switch the bulbs, brake lights went out 1/2 way home 🤔. The faste Direction signals not working properly, salesman said that was normal. They did switch the bulbs, brake lights went out 1/2 way home 🤔. The fasteners for the trunk liner to get to lights were not reinstalled. There were quite a few steps missed at this dealership. Would not but a car here again. What else did they skip? More

As a first time buyer they made it really simple for me and could tell they were genuine people! and could tell they were genuine people! More

We had a great experience in the end. Our salesman was not the friendliest. It seemed as though he was pushing us to look at vehicles he wanted and not what we wanted. We had to be stern Our salesman was not the friendliest. It seemed as though he was pushing us to look at vehicles he wanted and not what we wanted. We had to be stern with him and what we wanted to test drive. However, Sal in the finance dept saved the deal. He was very personable, knowledgeable, friendly and straight forward. The only reason we didn’t walk out was because of him and I told him so. A+ Sal!!! More