Jim Butler KIA

I am on the fence about Jim Butler Kia in Chesterfield because most of my experience was positive but some little things did bother me. My salesperson Kenny was so nice, polite, and quick to reply to tex because most of my experience was positive but some little things did bother me. My salesperson Kenny was so nice, polite, and quick to reply to texts and phone calls. The finance guy Scott was amazing and so detailed and really helped me get a good warranty since all used cars over 100K miles comes "as is" and I have never bought a car as is so Scott helped me with that process. From the time we found the car online for my daughter and the time we purchased it and drove home was prob about 2 hours and an hour of it was the drive so very quick to close at this dealership. Now the little things that bothered me - I have bought about 20 cars over the 30 years I have been driving for my husband, myself, and our kids and I have always left the lot with a full tank of gas. When we arrived to pick up the used car, Kenny informed me he put a 1/2 tank of gas in it for me. Is that my "thank you" for purchasing a car from Jim Butler? 1/2 tank of gas? They don't negotiate on prices anymore because of the market so the least a dealership can do is fill your tank and thank you for your business but I asked why a 1/2 tank of gas and they acted like that was a lot to do for me. I was also NOT told it was "as is" until I went to sign the papers with Finance. The listing on the internet clearly mentioned warranty but that was just an ad about warranty Jim Butler offers. I asked what would happen if I drove off lot and it blew up and I was told by Kenny to make sure I purchase a warranty. Not even a 7 day promise to bring it back if anything was wrong with it! I was shocked a dealership as big as Jim Butler handled used cars like that - but first time I bought from them so you live and you learn. Overall I enjoyed my experience but I would def let Jim Butler know to fill the tank and look into short promised on used vehicles. More

I want to thank Kathy,Nick and Taylor for their great effort in helping me in the purchase of my new Kia. effort in helping me in the purchase of my new Kia. More

Was a little nervous but i'm happy i purchased my vehicle thru Jim Butler Kia. The staff was great. Jack did a great job in explaining to me everything i was to know about the vehicle(very knowledgeable), fr thru Jim Butler Kia. The staff was great. Jack did a great job in explaining to me everything i was to know about the vehicle(very knowledgeable), frequently ask if there's anything else i wanted to know without being demanding and did even more with helpful customer service. Nick was the star of the day by finding a solution for both me and them to come into an agreement in how i can come by leaving overjoyed with the keys in my hands. Thank you all for your business! More

This dealership was awesome, all the staff was so polite. They did everything in their ability to meet my needs and wants in a car. When I had a problem, they would find a solution. Overall, staff was very p They did everything in their ability to meet my needs and wants in a car. When I had a problem, they would find a solution. Overall, staff was very polite and accommodating. 10/10 would recommend this dealership to a friend or family. Huge shoutout to Jack Franke, he was the reason I wanted to proceed and purchase my truck, I didn't even plan to make any purchase but he said everything we needed to hear. Also shoutout to Ariel for helping out, Nick Pashos for finding solutions, and Tim H for finalizing the deal. Couldn't have made it without this unit of a team. Thank you all! More

Okay. I really don’t know where to begin but I am so thankful for Annie , Kait and Tyler the three of them made my dream a reality by making this process super easy and making sure I was able to drive o thankful for Annie , Kait and Tyler the three of them made my dream a reality by making this process super easy and making sure I was able to drive off the lot with a brand new 2922 Kia Telluride!!!!! I will be forever grateful for the three of them !!!!!! More

Nick,Tyler and Kathy are the BEST people ever!! The process was quick and easy! I love you guys and I’m glad you guys fulfilled a DREAM for me. process was quick and easy! I love you guys and I’m glad you guys fulfilled a DREAM for me. More

Cheryl Cooper was fantastic to work with! I highly recommend her and the Jim Butler Kia. My salesperson, Cheryl, was very helpful, patient, and knowledgeable. This is my best experience when buying a recommend her and the Jim Butler Kia. My salesperson, Cheryl, was very helpful, patient, and knowledgeable. This is my best experience when buying a car! Thank you, thank you, thank you!!! More

I contacted Jim Butler Kia because I wanted to test drive a Kia Carnival. They did not wind up having any on the lot but offered two different models of the Kia sedona and I also wound up seeing and test dri a Kia Carnival. They did not wind up having any on the lot but offered two different models of the Kia sedona and I also wound up seeing and test driving a Toyota Sienna while there. I worked with Kait and she was super informative and easy going, a great person to work with. I did not feel hurried or pressured into anything and left feeling much better informed about what van I might choose. More

I have had nothing but problems with the service department..Will not fix the paint problem on my car ..Get a attitude when dealing with the service ..I pay a lot of money for my car for the paint t department..Will not fix the paint problem on my car ..Get a attitude when dealing with the service ..I pay a lot of money for my car for the paint to becoming off the front of my car ..I don't drive down gravel .Scheduled a oil change my son took it yesterday and they were suppose to put the part on the car that got broken after the last oil change but no one knows how that happened ..Now I have to make another appointment to drive my car back down their again for them to put it on which is absolute ridiculous because they knew to put it on during my oil change..We have bought 2 cars their since April and I can not believe I am having this much trouble .I should not be having paint chips on the front of my car ..Will not buy another vehicle through them or referred anyone to them .. More

Exceptional communication and customer service! Thank you to Annie, Jean and Jim. We are so happy with our new Telluride. It was so wonderful to communicate with a real person in real time at the dealership to Annie, Jean and Jim. We are so happy with our new Telluride. It was so wonderful to communicate with a real person in real time at the dealership, especially in this crazy market. More