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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,240 Reviews
Call Service Center (636) 349-3222

4,240 Reviews of Jim Butler Chevrolet - Service Center

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June 15, 2023

dropped the car off was told it would be three days turned out to be 15 days More

by Markowski007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis O'Brien
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Jim Butler Chevrolet responded

Thank you for leaving your feedback. We apologize if your experience didn't live up to your expectations. Our records indicate that we made you aware that it would be 3-5 business days to get your vehicle diagnosed. And he lived up to that expectation. From there we have to order parts and complete the repair. Our records indicate that you dropped the vehicle off on 5/26/23, we diagnosed the concern by 6/1/23, and we called to let you know the vehicle was completed on 6/7/23. In speaking with your service advisor, I learned that he was in constant contact with you during the entire process. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 15, 2023

Great service, very friendly. Would definitely recommend to others! Have been s long time customer More

by LTLBEVIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson, Gene Wondell
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Jun 19, 2023 -

Jim Butler Chevrolet responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

Jun 19, 2023 -

LTLBEVIE responded

ltlbevie@aol.com

June 14, 2023

I’m very unhappy and disappointed and dissatisfied with the vehicle and service . I do not feel safe driving my vehicle More

by ROXIESELLERS675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky -
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Jun 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. If you would like to tell us more about your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 14, 2023

Had an appointment for oil change and tire rotation per vehicle sales agreement. They did the oil change but didn't rotate the tires as I took pictures of tire locations before taking the vehicle in. Also More

by bilesdon
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns. We hope that our efforts to improve are evident in future visits. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 13, 2023

very friendly workers who are willing to help you and what I liked was a sales rep. greeted you at the door and asked you how they could help you. I didn't have to search the lot for a half hour looking More

by JEFFCRAWFORD2779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

June 13, 2023

It was great nice clean waiting room . Lots of new and used cars and trucks to look at. More

by sphillips10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

June 12, 2023

When I call to schedule an appointment, the service department works with my schedule to get me in. My service writer is knowledgeable and keeps me informed of maintenance that needs done to keep my c More

by kileyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Kiley - Service Department
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Jun 15, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

June 12, 2023

Great service for new tires. Priced reasonably and was easy to get an appointment. Friendly folks as always. More

by individualmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
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Jun 15, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

June 12, 2023

they had my car for fourteen days, I was told it would be three. No offer of a rental are any explanation for the delay More

by Markowski007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Jun 15, 2023 -

Jim Butler Chevrolet responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 12, 2023

Do not know what they are doing. No no no no no no no no More

by rogerfortner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Jim Butler Chevrolet responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

Jun 15, 2023 -

rogerfortner responded

We already had a discussion. This situation is over. Thank you Roger Fortner

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