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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,240 Reviews

4,240 Reviews of Jim Butler Chevrolet - Service Center

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June 21, 2023

this is about the 7th survey i've taken an gave great reviews all I did was buy a truck and get a spray in bed liner added enough with the surveys More

by JEFFCRAWFORD2779
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Jim Butler Chevrolet responded

Hi, thanks for taking the time to leave a review.

June 19, 2023

Zero communication, service person lied and said my vehicle was in the shop and it was never moved then I was told what was wrong with my vehicle and they wanted to fix what I already did a week before More

by garycole0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
Jun 20, 2023 -

Jim Butler Chevrolet responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 19, 2023

Service work done quickly and timely. I waited in the reception area and was pleased with the work More

by 88rep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

June 19, 2023

Have used this dealer for years and always have done any repairs good and in a timely manner, service advisers are always responsive and though with what needs done .. GREAT JOB ALL... More

by tomhenley51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Weltig.
Jun 21, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

June 19, 2023

Don't wait for car. ... took 2 hrs for my overpriced oil change. Employees are nice More

by jdzz4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
no names
Jun 21, 2023 -

Jim Butler Chevrolet responded

Thank for your feedback. We normally quote 90 mins to 2 hours for our oil changes. So we are glad that we have lived up to the expectations that we have set for ourselves. Everything in our economy is going up including oil. We have done our research and have found that our prices are still competitive with the other dealerships in our area.

June 17, 2023

I was well taken care of ,Kim Haussmann is a great service manager and kept in the loop of everything going on with my truck. More

by john@gateway61.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

June 16, 2023

I have had a great customer satisfaction experience with sales, finance, and service department. 1st time customer and will recommend Jim Butler Chevrolet as a very competent dealer. Very satisfied. More

by mbzykan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara, Bryan Palmer
Jun 20, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 16, 2023

Over priced for an oil change. Too high pressure on trying to sell you services not really needed. More

by tlange1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jun 20, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We have done our research and have found that our oil changes are still comparable to the other dealerships in our area including Dobbs. As you can see, everything in our environment is going up in price, including oil. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) 717-3030.

June 16, 2023

Very professional service was provided in a time frame that was explained and acceptable to me More

by bweiner30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

June 16, 2023

Excellent customer service. Always professional. Great sales and service experience. They do everything they say they can do. More

by rfan2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilcox Yorama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jun 20, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

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