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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,015 Reviews

4,015 Reviews of Jim Butler Chevrolet - Service Center

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March 10, 2023

Went in for oil change and tire rotation they had me in and out in one hour everyone was very nice and kept me informed More

by mikeholder21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Jim Butler Chevrolet responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 09, 2023

Service Team, especially Chris Murphy, was amazingly accommodating and fast. Always knowledgeable and helpful. I got my car in right away for service with a last minute notice. More

by kimmurphy8704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Murphy
Mar 14, 2023 -

Jim Butler Chevrolet responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2023

The process was well run. From the morning drop off, to the pickup on the same day. We were in for a recall, and all went well. More

by ssssmcduffie
Recommend Dealer
Yes
Employees Worked With
Don't remember their names
Mar 14, 2023 -

Jim Butler Chevrolet responded

Hello, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!

March 09, 2023

They did the job well but the people skills are not all there. Like when you take your car to the family mechanic he will be nothing but honest with you. But here when my car was finished it was here is yo More

by hellet.gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 14, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will speak with the service manager regarding your concerns as we are always looking for ways to improve. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

March 09, 2023

Very fast and outstanding service. Very helpfull and knowledgeable service.Took care of problem with my cruze in timely and helpfull manner More

by JMETZGER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We hope to see you soon!

March 08, 2023

The price of an oil change is to high Some people are not very nice. More

by BJSTROBL1109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 14, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that you feel this way. If you take a look around you, the price of everything is going up, including the price of oil for us. We have done our research and we have found that our prices are comparable to other dealerships in our area. We truly value your business and look forward to your next visit.

March 07, 2023

I feel I was scammed for a large rental invoice as my car was not even looked at for 7 days. I understand waiting but this is extreme. The service dept. should know when their staff are working and should sc More

by candy892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene Wondell
Mar 14, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We can assure you that we didn't scam you. We do our best to be as transparent as possible with our customers and would not be in business for so long if we scammed our customers. We are diligently working to improve on our customer wait times. We hope that our efforts to improve are evident in future visits.

Mar 25, 2023 -

candy892 responded

I stand by my statement. It should have been known you had no one available to even look at my car for a week. I should not have been subjected to paying 7 days of rental car fees because of your negligence.

March 06, 2023

Everyone was very nice, helpful and efficient. The oil change was done quicker than expected. More

by mawannwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 14, 2023 -

Jim Butler Chevrolet responded

Hi, thank you so much for the positive review! Thank you so much again for your feedback! We hope you have a great day!

March 06, 2023

They put forth great effort trying to fix my issue. They were unable to, but they did try. And I appreciate it. More

by luke.geisz
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt, Gene Wondell
Mar 14, 2023 -

Jim Butler Chevrolet responded

Hi, we really appreciate your positive review! We look forward to your next visit! Take care!

March 06, 2023

I have dealt with Jim Butler for roughly 23 years for service and have always felt they did a great job. More

by Jack.Suetterlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! Please don't hesitate to reach out if there's anything additional we can do for you.

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