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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,013 Reviews

4,013 Reviews of Jim Butler Chevrolet - Service Center

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July 17, 2023

Great Service. They did a great job. Very good service to my truck. They performed work very well. they gave me my truck back finished and clean. More

by LTBULB1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jul 20, 2023 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

July 17, 2023

Bunch of b. s. about excessive parts charges and shoddy workmanship requiring return for corrections. Lost this customer’s future business. More

by tgrunz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wyatt
Jul 20, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. If you wish to further discuss your experience, please reach out to our service manager, David at 636-717-3002.

July 15, 2023

I really liked the service there what is annoying is getting these surveys over and over I filled out a couple ignored a few and now this one More

by delauradowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that our surveys are annoying, however, this is how we ensure quality customer service. We look forward to your next visit! Take care!

July 14, 2023

This was one of the best experiences that I have had in a dealership service department! More

by dadler15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Jul 19, 2023 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit!

July 13, 2023

Customer service was awesome! Was very satisfied with wait time and notification when my car was completed More

by ksmith5853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 13, 2023

This is my first trip to Butler and I must say I was handled with care. They answered all my questions Dalton was top-notch service representative. Butler enlighten me on other service issues that I did More

by mcracchiolo56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Kiley
Jul 19, 2023 -

Jim Butler Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! We sincerely value your business and look forward to your next visit!

July 13, 2023

Competent team of professionals. Courteous, sincere and absolutely no high-pressure sales tactics! Thank you. More

by rjostes
Recommend Dealer
Yes
Employees Worked With
Tyler Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

July 13, 2023

First air filter installed was faulty and had to return to get it replaced as my check engine light was on. Second trip was very quick More

by littlgeez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

July 12, 2023

I will always bring my vehicle to Jim Butler for service. I trust no other! More

by hrtnsol1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!

July 12, 2023

Great customer service - only issue was amount of time to get checked it for my service appointment More

by gkgrempler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your check in took longer than expected. I will be sure to speak with the service manager regarding your concerns. We truly appreciate your business and hope that our efforts to improve are evident in future visits.

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