Jim Butler Chevrolet - Service Center

Jim Butler’s service department is AWFUL! My wife & I purchased a 2021 GMC Acadia AT4 w/11,000 miles on it from Sunset Ford on 6-24-23. On 6-28-23 the engine would not shut off by pressing th My wife & I purchased a 2021 GMC Acadia AT4 w/11,000 miles on it from Sunset Ford on 6-24-23. On 6-28-23 the engine would not shut off by pressing the push start or even removing the key fob from the vehicle. This happened in the late afternoon/early evening. As we drove we called Sunset Ford who advised us to take it to a GM dealer as they would have more vehicle specific diagnostic tools. Jim Butler was the only GM dealer that we could make it to before they closed. Because the vehicle would not shut off the issue was urgent. Upon arrival we were checked in by Wyatt, a service advisor. We let him know that the vehicle would not shut off. Wyatt noted this & said he would inform the tech so they could do what they had to do to get it shutdown. We inquired about a rental vehicle & were told by Wyatt that he could not be sure GMC would cover a rental until they had time to check out the vehicle. Sunset then supplied us w/a free loaner vehicle (2023 Ford Explorer). I spoke w/Wyatt on 7-3. Wyatt explained to me that the tech failed to disconnect the battery like he was supposed to, so the vehicle ran until it ran out of gas. Once the vehicle ran out of gas it killed the battery to the point that they were having trouble getting it to take a charge. I opened a case w/GMC on this issue on 7-8. On 7-13 Wyatt informed us that if we needed to take the Explorer loaner back to Sunset that GMC had approved covering the cost of a rental, & he could have an Acadia available for us on 7-14. We then returned the free loaner from Sunset because we had been told by Wyatt that the rental was covered. There was no mention that there would be any chance of us having to cover the costs or we would not have returned a nicer free vehicle for a less superior vehicle at our own cost. After replacing two high dollar parts (Body Control Module & Fuse Block) that were not bad & still not being able to determine the cause an engineer was finally dispatched. The engineer showed up on 8-2. In less than a couple hours time the GMC engineer was able to diagnosis the problem that Jim Butler’s service department said they spent over 20 hours trying to figure out. The cause was a wire from the previous owners dash cam (that was no longer in the vehicle) shorting on a bracket. A meeting then took place between Sunset Ford & Jim Butler which did not go well. Since the dash cam was aftermarket Jim Butler wanted to charge Sunset for all of the parts that were unnecessarily replaced as well as the exorbitant amount of time they claimed to have spent diagnosing & having us in a loaner vehicle. Sunset advised us that they caught Jim Butler in several lies during their meeting. Sunset refused to pay the bill & instructed Jim Butler to put the non-defective parts that they had replaced back on. On 8-3 we were told to return the Jim Butler rental by Sunset & they would again supply us w/a free loaner. This time it was a 2023 Ford Expedition. We did just that. Again, we never agreed to cover any rental fee associated w/a Jim Butler rental. We only agreed to take the rental from them once we were told by the service advisor, Wyatt, & then the rental agent that it would be covered by GMC. The only charges listed @ the time of signing the rental contract under “charges” that we agreed to pay was $6 per gallon of gas if we brought it back w/less gas than it left with. On 8-8 Butler, w/o authorization, charged our credit card $1020. We have since disputed the charge which is now pending. The Acadia had to be towed out of Butler by Sunset Ford to be taken to a more reputable GMC dealer. Sunset has now officially terminated their working relationship w/Jim Butler over this. Sunset will no longer accept any vehicles from or send any customers to Jim Butler. I would not trust Butler to diagnosis a flat tire @ this point. We had to physically drive to Butler on multiple occasions to get an update since the service depart. would not update. More

Wyatt was very helpful and was finished in time for our next appointment. Thank you. next appointment. Thank you. More

Terrible experience with the service department. The service advisors seem nice, but this dealership might as well be stealing from customers. I asked for a detailed estimate for repairs, and all I The service advisors seem nice, but this dealership might as well be stealing from customers. I asked for a detailed estimate for repairs, and all I received was a quote for $4300 with zero breakdown. Not transparent at all. They declined to provide further breakdown. Will never do business with this dealer again. More

Amazing experience at Jim Butler. They helped to fit my car in to have it done when I needed it, kept me informed along the way, and spent time explaining to me what was wrong in ter They helped to fit my car in to have it done when I needed it, kept me informed along the way, and spent time explaining to me what was wrong in terms that I could understand. They never once made me feel like my questions were stupid and even took time to tell me how I could continue to maintain my 9 year old vehicle. Wyatt was my service advisor and was great at helping me thru the entire visit. I will definitely continue to bring my vehicle to Jim Butler service department More

Total disregard for needs of customer. My vehicle was there for 5 days and i had to call to get a status. My vehicle was there for 5 days and i had to call to get a status. More

Very helpful with a warranty repair. Customer service top notch. Great experience would definitely recommend Customer service top notch. Great experience would definitely recommend More

I’ve been a customer of Jim Butler Chevrolet for many years and would not consider any other dealer. I believe they set the bar for all others to follow. Bill Timmons always does an incredible job and i years and would not consider any other dealer. I believe they set the bar for all others to follow. Bill Timmons always does an incredible job and is a true professional. I have and will continue to recommend Jim Butler to family and friends. More

Very nice service and easy to talk about the service and very nice sales people Thank you very nice sales people Thank you More

They did a great job. Bill was amazing and very helpful thanks to all involved Bill was amazing and very helpful thanks to all involved More

Took GMC truck in for trailer brake service warning. Did not hear from them for first 2 days. On third day I got a list of repairs needed but none of those had to do with trailer brake. When I questi Did not hear from them for first 2 days. On third day I got a list of repairs needed but none of those had to do with trailer brake. When I questioned they said could not find the error. They said they would keep checking. After 5 days I said I’m coming to pick up. I got in the truck in their parking lot and trailer brake error was on the panel. I drove it back to service door and showed them what they couldn’t find all week. Several device managers came out and we’re trying to be very helpful and convince me to bring back now that they new the code problem. I said no. Biggest issue here was those two managers knew nothing about my truck and its problems. I would have thought that if a service can’t be done and customer is not being satisfied, the service ticket would have been elevated to the managers level but they knew nothing. More