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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,013 Reviews

4,013 Reviews of Jim Butler Chevrolet - Service Center

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September 11, 2023

Chris Weltig and his manager worked together to get my car repaired. They took care of an emergency situation before I went home. I didn’t have to leave my car overnight More

by thomasritrovato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weltig
Sep 14, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

September 08, 2023

Even though I didn't buy my truck there. When I brought it in, the service writer said if I could leave it there with him. He would get some work done on it as soon as he could. I appreciate More

by wes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill timmons and Amanda in rental
Sep 14, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

September 08, 2023

Three weeks to get an appointment and they could not do a thing because nothing showed up on the dashboard. Are they mechanics or are they computer technicians? More

by mjjagoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. During my investigation, I spoke with your service advisor, Bill and he assured me that he ran your vehicle for codes. There weren't any active codes or codes in the history. He says that the next time the check engine light comes on to just bring it in, no appointment necessary, and we will take a look at it. Just ask for him.

September 08, 2023

Everything was fine very courteous explained everything that I needed to know Everything was done in a timely fashion More

by mturner1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Sep 14, 2023 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!

September 07, 2023

I had to return my new vehicle to them because of a bad paint job. They were not able to fix it so they sent it to a body shop. They had my vehicle for two weeks. When I got it back it was dirty. They More

by dkisty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Willcox
Sep 10, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience was not to your satisfaction. I will be sure to speak with the service manager regarding your concerns. We suggest that you reach out to OnStar to explain your situation, maybe they will refresh your trial. If you wish to further discuss your experience, please reach out to our service manager, David at 636-717-3001.

September 07, 2023

The dealership made me feel right at home at was able to fit my appointment in within a timely manner. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Sep 14, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you, and have a fantastic day!

September 06, 2023

Very happy with the service I received. I bought the car here but it is the first time I had my car serviced here. I feel I can trust they are an ethical operation I hope to continue to fee More

by anthonyfrisch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Sep 14, 2023 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We sincerely value your business and look forward to your next visit!

September 05, 2023

I'm not sure if I can come up with 15 words but it was a great experience More

by tom39303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Sep 10, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 05, 2023

Took my truck in for an oil change AND a tire rotation. My left rear tire was around 5 pounds low when I brought it in. I assumed they would inflate all tires to the proper level as part of the oil change More

by tomanibas
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that this happened to you. Your tires may have been rotated and not recalibrated. Either way, please bring the vehicle back so that we can make this right for you. Just speak with your service advisor that helped you when you were here. If you wish to further discuss your experience, please reach out to our service manager, David at 636-717-3001.

September 05, 2023

Hadda return because the first repair wasn't sufficient. Service Advisor and Dealership worked to arrange this repair was done quickly, correctly and to my (economic) satisfaction. Taking vehicle to this More

by pfontane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Jim Butler Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! We sincerely value your business and look forward to your next visit!

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