4,230 Reviews of Jim Butler Chevrolet - Service Center
Service was worse that one star. Came in for an emissions test on a used vehicle I purchased thru Jim Butler and the technicians printed out emissions tests with the wrong vehicle i Came in for an emissions test on a used vehicle I purchased thru Jim Butler and the technicians printed out emissions tests with the wrong vehicle information not once but twice. Totaling over 2 hours of my time even though I had an appointment for said test. The third time they tried to get it right the machine suddenly wasn’t working right and the test was unable to be performed again. Ended up getting the test done outside of Jim Butler even though you all were required to provide me with a passed emissions with the vehicle purchase just to simply not have to deal with the incompetence. After this being the third vehicle my family has purchased from Jim Butler I can honestly say we will unfortunately not be back. More
Not happy with how things were this time around. I feel they owe me something for how my car was NOT fixed in the least. Yes things did get fixed but what I brought it in for was NOT. I should NOT h I feel they owe me something for how my car was NOT fixed in the least. Yes things did get fixed but what I brought it in for was NOT. I should NOT have had to test drive my own car either!!! Just not happy with the service dept this time around. Dalton has been very helpful and I do appreciate that. More
Everything was on time and went well. No complaints! Everyone was nice and very professional! No complaints! Everyone was nice and very professional! More
Prompt, efficient, knowledgeable, friendly they do a great job and do what they say they are going to do great job and do what they say they are going to do More
Communication was lacking and repair took several days longer than stated. I will not be using this repair center again. longer than stated. I will not be using this repair center again. More
Great experience, Wyatt in the service department provided excellent customer service. He called me with updates during my service and the truck was ready exactly when he promised. His estimate on th provided excellent customer service. He called me with updates during my service and the truck was ready exactly when he promised. His estimate on the total repair cost was spot on. Overall I'm extremely happy the service provided. More
Made an appointment for oil change but still took over 2 hours to get finished up. I know some things are estimates but with an appointment I hoprd to be a bit more timely. hours to get finished up. I know some things are estimates but with an appointment I hoprd to be a bit more timely. More