Jim Butler Chevrolet - Service Center

Overall repair good, however office processes challenging I have taken several of my cars to this dealership. The people are knowledgeable, friendly, and the site is clean. The issue is the process. You ex I have taken several of my cars to this dealership. The people are knowledgeable, friendly, and the site is clean. The issue is the process. You explain the service need online, to the person where you drop the car off and yet again to an advisor who you may need to wait 15-30 min on. The end to end process may fit the dealership needs but if time and efficiency are needs as a customer, which typically they are, then I cannot recommend this service location. It is overdue for process improvement with the needs of the customer being the focus. More

New tires for my 2014 Cruze. I purchased replacement tires for my 2014 Cruze. Everything went very well, and I am very satisfied. I have been a customer since I bought my Cruze u I purchased replacement tires for my 2014 Cruze. Everything went very well, and I am very satisfied. I have been a customer since I bought my Cruze used and will be a return customer. More

BEST PLACE EVER!!!! Jim Butler's services are the best around! From the time that you pull in you get smiling faces! The girls are always welcoming you as you pull in to Jim Butler's services are the best around! From the time that you pull in you get smiling faces! The girls are always welcoming you as you pull in to the garage. I love you get the option to wait on you vehicle or they offer one of their shuttles to drive you where you need to go and will also pick you up! (something that I like personally!) All service people at their computers that get you checked in and get what you need are always nice! This staff is very informative about questions that you have or even a concern about something if you have it! I highly recommend everyone to take their vehicles to Jim Butler's service department! More

Service at Jim Butler Always a positive experience at Jim Butler. Friendly service advisors. Work is done right. Highly reccomend to family and friends. Keep up the good wo Always a positive experience at Jim Butler. Friendly service advisors. Work is done right. Highly reccomend to family and friends. Keep up the good work. :) More

Warranty work and some body damage. Kim assisted me with my repairs from beginning to end. Her attention to customer satisfaction is excellent. She truly valued my concerns and and the Kim assisted me with my repairs from beginning to end. Her attention to customer satisfaction is excellent. She truly valued my concerns and and they were addressed in a timely fashion. More

Truck returned with oil everywhere Truck was returned with oil running down passenger side front fender along with oil all over the engine compartment. A pool of oil was on the fender w Truck was returned with oil running down passenger side front fender along with oil all over the engine compartment. A pool of oil was on the fender well! More

Fast friendly service This is my second car purchased from Jim Butler. Service is always fast and staff is always friendly. Heather was diligent on getting my car in for se This is my second car purchased from Jim Butler. Service is always fast and staff is always friendly. Heather was diligent on getting my car in for service due to a recall and service was completed quickly. Scott Johnson is the best salesman I’ve worked with and as long as he is at Jim Butler I will continue to buy cars from this dealer. More

Complex problem fixed my certified used Cruze had several sensor problems last fall that needed replacement. This summer, compressor and vent doors for the a/c needed fix. my certified used Cruze had several sensor problems last fall that needed replacement. This summer, compressor and vent doors for the a/c needed fix. it took a little while to exact what the problems were. Now thankfully everything is working as it should, so we are enjoying our newest car! More

Exemplary service, as always. As I had mentioned in my previous GM review, everyone, from Heather, Mallory, etc., to Kim, to the techs, all try their best to make me feel like I ca As I had mentioned in my previous GM review, everyone, from Heather, Mallory, etc., to Kim, to the techs, all try their best to make me feel like I came to a place that really cares and wants to help. More

Oil change and tire rotation Great all around experience. Dropped my car off on a Friday night and my cat was ready Saturday morning. Friendly staff and great service. Will contin Great all around experience. Dropped my car off on a Friday night and my cat was ready Saturday morning. Friendly staff and great service. Will continue to use them. More