Jim Butler Chevrolet - Service Center

The service department leaves you in the dark. I bought a new vehicle and the sales department is fine, but the service department leaves you in the dark. I paid to get protective chemicals put on I bought a new vehicle and the sales department is fine, but the service department leaves you in the dark. I paid to get protective chemicals put on the new vehicle I bought on August 5th and the service department didn't call me until August 27th to set up an appointment. Even if they were busy they could have called and told me it will be a while, but instead they leave you in the dark not knowing what is going on. More

The service department is amazing Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out of his way to help me. The whole service team went out of their way to help make it a easy process More

We play games s/b their motto Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for th Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for that make and model. Got to dealership and Mike took me onto office, closed door as if he was breaking bad news to me said "They told you wrong" " a new key will cost around $400 as there are hours of labor involved" - really ? are you %*#@^ me. I calmly stated that I was going to call 1-800-chevy and tow it either back home or to another dealer - all of the sudden he was going to do it for $175. what a shady, sketchy, classic slimy trick - I wonder how many elderly people get ripped off with this kind of tactic. More

disrespectful and argumentative employees I received a recall letter from gm about my Chevrolet equinox. It has bad piston rings create oil consumption. (It has been burning oil for a year. I received a recall letter from gm about my Chevrolet equinox. It has bad piston rings create oil consumption. (It has been burning oil for a year. I called jim butler service and they said they would have to order the parts. 3 months later I called them and they said the parts have been there for over a month but they didn't know who ordered them. I then had to make an appointment. I dropped off the vehicle overnight and received a call from Kim the next morning. She said that I would have to purchase an oil change and bring the car back every 1000 miles 5 times in order for them to verify the oil loss. I told her that sounded shaddy and I wanted to speak witthe service mamager (Mike). After 5 hours of waiting I called gm recall hotline. They said that is not how that process works. I then called kim back to explain what gm said she informed me that gm already had a rep contact them. She then became extremely argumentative and disrespectful telling me they need proof that im not lying about the engine burning oil. I told her that its a recall and to forget the whole thing and pull my vehicle out im coming up to get it. Upon arrival the manager Mike hide behind the cashier door until I left like a little kid. All I have to say is wow. I will not return to jim butler EVER. and I will make sure to tell everyone how childish and disrespectful this dealership behaves. More

I have purchased every car I have ever owned from Jim Butler and I couldn't be happier! The service I have received over the past several years has been top notch from all departments! I consistently r Butler and I couldn't be happier! The service I have received over the past several years has been top notch from all departments! I consistently refer my friends, family and anyone else even considering a Chevrolet vehicle to this business because they have ALWAYS taken care of myself and my family! More

I have been buying cars for over 51 years, Jim Butler Chevrolet has to be one of the best auto dealers inn St. Louis, and Brad Sowers Dealer Principal has been so helpful in maintaining the good customer Chevrolet has to be one of the best auto dealers inn St. Louis, and Brad Sowers Dealer Principal has been so helpful in maintaining the good customer dealer relationship, there always a follow up to make the client is happy with the service that they had, I would recommend this dealership to anyone. More

I bought 2 vehicles, both used. My Corvette has been in the shop for almost 3 weeks for a single repair. I was told on numerous occasions the part was on order. I went by today and was told the part was no the shop for almost 3 weeks for a single repair. I was told on numerous occasions the part was on order. I went by today and was told the part was not there for the third time.Since I bought the car it has been in the repair shop there longer than at my home. The other car, a Cobalt, runs well so far, except for a minor brake squeek.I received a very good loan rate, but my credit is excellent(paid cash for the Cobalt). The personnel there are very courteous and professional, but why does it take 3 weeks to fix a steering gear box?If it weren't for the glacially slow repair Dept., I would have bought additional vehicles from them.I am uncertain if I should buy more if they can't make simple repairs in a timely fashion. More