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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,108 Reviews

4,108 Reviews of Jim Butler Chevrolet - Service Center

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July 29, 2018

very unstressful I was in and out in no time. very certious gentalman who helped me. Yes I would recamend Jim Butler Auto. Have been her since 2016 and have brought in More

by sandygates1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I feel bad I dont remember the gentalmans name. He had the 2nd cubacile by the regesteration desk
Jul 30, 2018 -

Jim Butler Chevrolet responded

Thank you so much for your kind and thoughtful review! We sincerely appreciate your repeat business and look forward to working with you again in the future!

July 27, 2018

Excellent service Reception was very courteous and informative. Mike Johnson was great. Wait time was in order. I have been doing business with Jim Butler since he to More

by BJFINCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jul 27, 2018 -

Jim Butler Chevrolet responded

Awesome! Thank you so very much for your long time repeat business! It means so much to us. We look forward to working with you again in the future!!

July 25, 2018

Very disappointed Schedule appointment. Left vehicle. Return call3pm. Could take a couple more days before even looking at it. Told would be done in 6 hours when schedu More

by THERESA_ADLER
Recommend Dealer
No
Employees Worked With
Katie
Aug 08, 2018 -

Jim Butler Chevrolet responded

We have tried reaching out to you regarding this situation to discuss what went wrong here. We understand your frustrations and want to do everything in our power to improve. Sometimes we encounter problems with scheduling that can take longer than expected with the high volume of customers that we are experiencing this summer, but we are very glad that we were able to keep you informed with these complications. Thank you again for your feedback.

July 25, 2018

Friendly people Never had to wait to long for my car. They are pretty quick. And the staff there are so friendly, I like taking my car in there. Keep up the good work More

by debbiefrank62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 25, 2018 -

Jim Butler Chevrolet responded

Awesome! Thank you so much for your kind review! We look forward to working with you again in the future!

July 25, 2018

Didn't do what they told me they would. They said they would take 90 minutes to check out the car change oil fill the fluids they took over 2 hours and didn't fill my fluids had to go buy w More

by crbudbaker
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Andrews sales
Aug 08, 2018 -

Jim Butler Chevrolet responded

Sir, I attempted to reach out to you privately to address this situation and try to fix it. We have offered to fill up your washer fluid for you the next time you need it. The free WiFi is for 3 months OR 3GB of data. You probably reached your 3GB and that was why the service was ended. We did not block your data, it simply ran out. Additionally, we understand our customers' time is very valuable and we do apologize for the oil change & tire rotation taking 2 hours. We usually take on 80-90 service appointment per day, but with walk-in's and emergency services, we are regularly seeing 110-120 customers in service. At times, this does make our waits a bit long. We hope this clarification helps put you at ease.

July 24, 2018

Had a schedule maintenance due for my 2018 Malibu Jim butler did a great job at getting my 2018 Malibu in and out for its scheduled maintenance, couldn't have asked for better service. More

by babybear6190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Estes, Dalton Kiley
Jul 24, 2018 -

Jim Butler Chevrolet responded

Great! Thank you for trusting us with your Malibu and for the great feedback!

July 24, 2018

Why Schedule An Appointment I scheduled an appointment for a Tuesday at 10:00 a.m. to have my car diagnosed for a transmission noise. It was not serviced on Tuesday. It was not s More

by glenthomaslcms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
There was a "Kayla" or "Kylee" that I spoke with several times in service.
Aug 06, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We have attempted to reach out to you to do everything we can to rectify this situation, even with it being after the fact. We certainly want to help our customers to the best of our ability and make sure we're returning your vehicle to you in its safest condition possible. I wanted to look into this situation to see what happened. I spoke with my Service Manager, who informed me that the quote that we gave you was a transmission that also had a warranty with it, which may have increased the price on it but put you in a safer position in the long run. This was also in response to having a tear down of the transmission declined so that we could get a precise diagnosis of the problem. If this is incorrect, please let me know. I can see how it may take several labor hours to tear down a transmission to diagnose it, before even repairing, which could show us that we need to just replace the transmission anyway. That may have been what SHOULD have been communicated. That being said, we do thank you very much for your feedback and we hope we will have the opportunity to give you a better experience in the future.

July 24, 2018

Oil change and tire rotation It took a hour and forty five minutes for a twenty minute job. I had a appointment and was even early. It took forever. Not a good experience More

by listerpevely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Perez
Aug 06, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We attempted to reach out to you regarding this situation to look into this further and see what service were preformed on your vehicle. We know our customers' time is valuable and we are constantly working to improve our wait times. We hope we hear back from you to try to look into this further.

July 24, 2018

Key fob The service took way to long for what I was getting done. I just needed a key fob programmed and it took 2 1/2 hours. More

by ponatheresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dylan Foster
Aug 08, 2018 -

Jim Butler Chevrolet responded

Theresa, thank you for your feedback. 2.5 hours is about the right time for getting a key fob programmed if it is new, as the programming itself takes the computer about an hour and a half. We do apologize that this wasn't communicated to you. We will work on our communication to make sure everyone has appropriate time expectations. Thank you again for your feedback. It helps make us better.

July 23, 2018

Fantastic! Showed up for my appointment and got right in, all my questions answered and was offered a shuttle. Went shopping for a bit and got the shuttle back. More

by Kristina5181
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Jul 24, 2018 -

Jim Butler Chevrolet responded

Awesome! We're so glad that your appointment went smooth and easy! Thank you for your business!

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