Jim Butler Chevrolet - Service Center

Service Received on Recall The service received on this visit was completely satisfying. We received notification from the dealer about the recall, and they set up the appointme The service received on this visit was completely satisfying. We received notification from the dealer about the recall, and they set up the appointment within two days. We waited at the dealership, while the work was being performed. We are completely satisfied with the work, and the service. More

Very good In and out very quickly. Everyone was friendly. Plenty of coffee and doughnuts. They found the info for the free oil change and tire rotation coupon t In and out very quickly. Everyone was friendly. Plenty of coffee and doughnuts. They found the info for the free oil change and tire rotation coupon that I had misplaced. More

Business vehicle repairs When you own a business and your bottom line is dependent on your company vehicles you need your vehicles on a fast track to repair. Once we dropped o When you own a business and your bottom line is dependent on your company vehicles you need your vehicles on a fast track to repair. Once we dropped our work truck off for repair it sat for 2 days before it was even put in to evaluate the problem. After ordering the wrong parts twice a week and a half later we received our work truck back. All of our work trucks are Dodges and when they go down we are put on priority status since it is a company vehicle. More

First Class Service Center They always treat you like you're their only customer. Very polite, friendly, and explain everything they are going to do in detail. Also, about how They always treat you like you're their only customer. Very polite, friendly, and explain everything they are going to do in detail. Also, about how long it will take, and they are usually right about that. They just fixed a recall for me, and they even cleaned my car. Service center is comfortable, with bottled water, coffee and donuts available. Always have a positive experience at Jim Butler's. More

Service was awesome as usual. Always friendly, excellent service. The service team addressed all my concerns promptly and with the professionalism I have become accustomed to. My Always friendly, excellent service. The service team addressed all my concerns promptly and with the professionalism I have become accustomed to. My Silverados have been taken care of by Jim Butler for 10 years. More

Maintenance check up Going to Butler Chevrolet for my car’s maintenance and service work is worth the drive. Living in Kirkwood mo I’ve got lots of options for getting my Going to Butler Chevrolet for my car’s maintenance and service work is worth the drive. Living in Kirkwood mo I’ve got lots of options for getting my car serviced. Why I go to Butler is simple, they don’t hassle me with stuff my car doesn’t need, they’re quick, and flexible if I’m running late or have to change my appointment time. I’ve noticed that the service department . snd other dept. work together so your visit goes without an issue. I can’t say enough good things about the ease and outstanding service Butler Chevrolet provides. More

not happy I had a recall notice. I made an appointment for repair. The repair took several hours. Got my vehicle and one of the technicians did not tighten some I had a recall notice. I made an appointment for repair. The repair took several hours. Got my vehicle and one of the technicians did not tighten something to do with the repair and we had to go back and get it looked at. We were told they had to order the part and to this day we have not gotten a call about the part or repairing what they damaged. More

Overall repair good, however office processes challenging I have taken several of my cars to this dealership. The people are knowledgeable, friendly, and the site is clean. The issue is the process. You ex I have taken several of my cars to this dealership. The people are knowledgeable, friendly, and the site is clean. The issue is the process. You explain the service need online, to the person where you drop the car off and yet again to an advisor who you may need to wait 15-30 min on. The end to end process may fit the dealership needs but if time and efficiency are needs as a customer, which typically they are, then I cannot recommend this service location. It is overdue for process improvement with the needs of the customer being the focus. More

New tires for my 2014 Cruze. I purchased replacement tires for my 2014 Cruze. Everything went very well, and I am very satisfied. I have been a customer since I bought my Cruze u I purchased replacement tires for my 2014 Cruze. Everything went very well, and I am very satisfied. I have been a customer since I bought my Cruze used and will be a return customer. More