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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,112 Reviews

4,112 Reviews of Jim Butler Chevrolet - Service Center

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August 25, 2018

Service Fast and friendly and really nice people to see and deal with every time I visit their for service and warranty work. Very clean shop More

by chevellle454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
Aug 27, 2018 -

Jim Butler Chevrolet responded

Awesome! Thanks so much for your 5-star review! We sincerely appreciate your business and we're glad that everything went great! Safe travels!

August 25, 2018

excellent Quick, courteous service and everyone committed to satisfying my needs and concerns. Everyone in service department share in a family-type environment More

by marco751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2018 -

Jim Butler Chevrolet responded

That is so great to hear, marco751! We're so glad that our commitment to our customers' happiness shows through! Thank you for your feedback and for being a part of the Jim Butler Family! Safe travels!

August 25, 2018

Wait time was short and good service. As usual, I received great service and wonderful sales people. I would recommend Jim Butler to anyone. Service was fast and efficient. I'm glad I fou More

by beckyjohnston44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Kircher
Aug 27, 2018 -

Jim Butler Chevrolet responded

We're glad you found us too, Becky! We're also glad that everything went great for your visit with us and we look forward to working with you again!

August 25, 2018

Car Repair Doug was very helpful and informative. They identified the issues quickly and had us in a rental car when it was determined it would take a few days t More

by KyleB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2018 -

Jim Butler Chevrolet responded

Awesome! Doug and the rest of our team really does care about our customers and want to make sure every experience is the best it can be! We're glad that we were able to hit that mark with your visit. See you next time! Safe travels!

August 25, 2018

Warranty work The warranty was honored without any problem. The car had to be kept for parts over the weekend and I was given a new equinox to driver (800 miles on More

by drphil1938
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
Aug 27, 2018 -

Jim Butler Chevrolet responded

Thank you so much for your feedback! We're thrilled that everything went off without a hitch and that Doug took great care of you from start to finish. We look forward to working with you next time!

August 24, 2018

V. Good They solved transmission problem on my Cadillac and did service in a timely manner. They corrected problem on my bill after my request. Shuttle More

by JOHN.DAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Kiley
Aug 27, 2018 -

Jim Butler Chevrolet responded

Awesome! We're so glad that we got your Cadillac taken care of quickly and fixed any hiccups along the way. Thanks for your business and your feedback, John!

August 24, 2018

Great service Issue was resolved quickly and correctly, stayed in touch with us well about status of vehicle repairs. Would return if I need to. No problems. More

by cathy5893
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Kircher
Aug 24, 2018 -

Jim Butler Chevrolet responded

That's great to hear, Cathy! Thank you for your feedback. We're glad we were able to get you all taken care of. See you next time!

August 24, 2018

great service Got my new tires, and the service was great. everything went smoothly , the service was quick and I really appreciate it. Thanks so much to Kayla for More

by carolannbuecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Aug 27, 2018 -

Jim Butler Chevrolet responded

Thank you so much for your feedback! We're very glad to hear that everything went fast and smooth for your service visit with us. We'll make sure that Kayla knows how great she did! See you next time!

August 24, 2018

Service General maintenance was preformed on my Traverse, such as oil and lube, tire rotation, air filters were changed. Also I needed the emissions and stat More

by d.dierkes53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Aug 24, 2018 -

Jim Butler Chevrolet responded

We're so glad to hear that! Thank you for your business and your kind words. We look forward to working with you in the future!

August 23, 2018

Not happy at this time Our truck is sluggish upon take off and they keep making excuses and we feel they are brushing us off, like we are imagining the issues. More

by JANDLLENHARDT
Friendliness
Recommend Dealer
No
Employees Worked With
Dalton Kiley
Aug 28, 2018 -

Jim Butler Chevrolet responded

Thank you for speaking with me regarding this matter and working towards a solution. While our technicians had found that your vehicle is operating normally, we will continue to try to help find an explanation.

Sep 04, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, John & Laurie. We appreciate you giving us another opportunity to try and get your vehicle to act up for us in a way that isn't normal operating behavior. We hope that this will get the problem addressed (and fixed) once and for all! We're always here to help if you need us.

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