Jim Butler Chevrolet - Service Center

Overall good experience The environment is very friendly, they have good quality service here and this place is a very reputable company. I highly recommend this place to any The environment is very friendly, they have good quality service here and this place is a very reputable company. I highly recommend this place to anyone. More

Tire senser Great customer service! Kim is always pleasant, and friendly when I bring my cars in for service. She also gave me advice of who to talk to about pur Great customer service! Kim is always pleasant, and friendly when I bring my cars in for service. She also gave me advice of who to talk to about purchasing a new Vehicle. More

Long Wait for Oil Change I love Jim Butler Chevrolet, both sales and service. However, this visit was out of the ordinary. I had a 10:15 appointment. I arrived by 10:10 but I love Jim Butler Chevrolet, both sales and service. However, this visit was out of the ordinary. I had a 10:15 appointment. I arrived by 10:10 but was asked to wait in my car in the service bay for an advisor. It was over 20 minutes before someone came and spoke to me (well past my appointment time). All in all I was there over two hours for routine maintenance. More

New Tires We had to get two more new tires put on the vehicle. We were given a "loaner" vehicle to drive while repairs were made. The car ended up in the shop We had to get two more new tires put on the vehicle. We were given a "loaner" vehicle to drive while repairs were made. The car ended up in the shop for 4 days. During that time, Mike called every day to let us know what was being done to correct our problem. Great service! More

Oil Change Long wait for an oil change on a Saturday morning when I had an appointment. I was told at check out appointments do not take priority over walk in bu Long wait for an oil change on a Saturday morning when I had an appointment. I was told at check out appointments do not take priority over walk in business. I find this very frustrating. I also didn't appreciate the service writer shaking his head in disbelief as he was pulling up my information. Yes my oil change was a little past due, but just because I am a female don't try to act so superior and try to sell me your BS. I have always been pleased with service in the past, but not sure if I will return. More

Meet Expectations always Jim Butler has yet to make a mistake on any vehicle we have had serviced. We will always bring our Chevy in for service to Butler Jim Butler has yet to make a mistake on any vehicle we have had serviced. We will always bring our Chevy in for service to Butler More

Expensive and Doesn't Meet Expectations On my most recent visit I made an 8:15 am appointment for an oil change and safety/emissions tests. When I arrived, I agreed to have filters replaced On my most recent visit I made an 8:15 am appointment for an oil change and safety/emissions tests. When I arrived, I agreed to have filters replaced since it had been two years. Doug Kircher asked if I was going to stay in the lobby. I said no. Then he asked when I needed my car back, and I said this morning. He asked when. I agreed to noon at the latest. While Doug did tell me my car was ready before that time, around 10:30 AM roughly, I wonder what the point of making an appointment is if my car would not be ready within 2-3 hours. I have had similar appointment issues like this with the service center. I have also had trouble accepting the service recommendations from Mike Johnson on past issues with my vehicle. He was also difficult to ever get on the phone when I called. While every person I've dealt with has been friendly, for the price, the service has not been worth the expense. More

Had to wait too long for checkin While I was taken good care of by Kim. I waited too long to being attended to and several customers who arrived after me were serviced before I was. While I was taken good care of by Kim. I waited too long to being attended to and several customers who arrived after me were serviced before I was. More

They told me it would take 90 minutes and that is exactly ho Excellent service friendly keep you informed of what is going on. Definitely I would recommend Jim Butler service to anyone. Have excellent hours for Excellent service friendly keep you informed of what is going on. Definitely I would recommend Jim Butler service to anyone. Have excellent hours for working people More

Great! The seemed to have fixed the problem with my truck. After 3 visits, the issue has been taken care of. Maybe the third time was a charm! The seemed to have fixed the problem with my truck. After 3 visits, the issue has been taken care of. Maybe the third time was a charm! More