Jim Butler Chevrolet - Service Center

Fast and Friendly....just how I like it!! I've never had an issue with the service center. Mike Johnson has always been nice to me and explained everything in depth. He'll call me and give m I've never had an issue with the service center. Mike Johnson has always been nice to me and explained everything in depth. He'll call me and give me heads up on what's going on with my truck. I can call for an oil change/tire rotation appt. and get it done the next day. If I don't have a ride to drop it off, they provide their shuttle to take me home and pick me up when it's done!! I've bought 2 trucks from them... the first truck I was having the oil changed/tires rotated and decided to wait in the waiting room. Alex Cox walked by and asked how long I've been waiting, it really wasn't long at all. He thought it was too long and hooked me up with some FREE oil changes & tire rotations!!! Awesome customer service!! I'm ordering a new truck in 2 years, I'll be back!!! More

Doug Kircher was great! We worked with Doug on getting some issues fixed that were covered under our warranty, Doug handled everything from the time we dropped the car off un We worked with Doug on getting some issues fixed that were covered under our warranty, Doug handled everything from the time we dropped the car off until we picked it up. He was the one who dealt with the warranty company and the service center. He was always calling and keeping us in the loop regarding all issues concerning the vehicle. More

Service bottleneck I brought my vehicle in for an oil change, tire rotation and touch screen replacement early on a Monday. They finally got it in the shop late on Tuesd I brought my vehicle in for an oil change, tire rotation and touch screen replacement early on a Monday. They finally got it in the shop late on Tuesday afternoon. Started working on the touchscreen problem on Wednesday and determined that they needed to order a new one. Friday, they called and told me that the wrong part was sent and the correct one was on back order. The parking lot was so full of cars waiting for service that it was difficult to maneuver. I was not happy with the amount of time that it took without fixing my vehicle. I spoke with the Service Manager and communicated my displeasure. More

They have a broken process When you make an appointment days earlier and then are told all your appointment is for a consultation and they are not prepared to repair your vehicl When you make an appointment days earlier and then are told all your appointment is for a consultation and they are not prepared to repair your vehicle something is wrong. Then they give you a completion date and don't meet it nor donuts get s call telling you your vehicle isn't finished. More

Oil Change and warranty work Dropped off truck Sunday night and consultant call Monday and said Mechanic backlogged 1-1/2 days. I wish I would have known sooner, but everything w Dropped off truck Sunday night and consultant call Monday and said Mechanic backlogged 1-1/2 days. I wish I would have known sooner, but everything worked out fine. Kim, was very helpful More

Service Center Whenever I need to bring my Equinox in to the Service Center every person I talk to is friendly, helpful, and knowledgeable. They always go above and Whenever I need to bring my Equinox in to the Service Center every person I talk to is friendly, helpful, and knowledgeable. They always go above and beyond! More

Electrical System goes Haywire on my Truck I realize how busy your service department is but almost four days in the shop and it turns out to be a battery? Mike Johnson as always did a great jo I realize how busy your service department is but almost four days in the shop and it turns out to be a battery? Mike Johnson as always did a great job. More

Great Customer service great customer service and work. Dalton was very attentive to our needs and took care to ensure everything was handled on a timely basis. Thanks great customer service and work. Dalton was very attentive to our needs and took care to ensure everything was handled on a timely basis. Thanks More

Great service The service and Jim Butler Chevrolet was great I got a total detail of the service I was getting and detailed information about the maintenance that w The service and Jim Butler Chevrolet was great I got a total detail of the service I was getting and detailed information about the maintenance that would need to be done soon. I highly recommend this service department for your Car service. More

Not a warm fuzzy feeling My service advisor Kayla and the other loaner car girls were outstanding. On the other hand the Tech installed the wrong part and that was obvious . F My service advisor Kayla and the other loaner car girls were outstanding. On the other hand the Tech installed the wrong part and that was obvious . Fortunately it was just cosmetic but it still leads me to believe that there's a lack of quality assurance. I think the next time I need service to my car I may try some place else. More