Jim Butler Chevrolet - Service Center

Return visit I had to return to have the carpeting done over. Doug Kircher took excellent care of my problem and kept me up to date on progress of the job . The I had to return to have the carpeting done over. Doug Kircher took excellent care of my problem and kept me up to date on progress of the job . The loaner car people and car porter were absolutely delightful. More

Helpful and fast The service advisor was very helpful, and the service done to my vehicle was performed in a timely manner. I appreciated them keeping me informed of The service advisor was very helpful, and the service done to my vehicle was performed in a timely manner. I appreciated them keeping me informed of each stage the vehicle was in during the service process. More

Kim Hausmann Kim was very knowledgeable and helpful when I needed service. She kept me informed in a timely manner Kim called me to let me know additional service Kim was very knowledgeable and helpful when I needed service. She kept me informed in a timely manner Kim called me to let me know additional service had been done More

Sales was great, service not so much I purchased a new 2018 Silverado and chose to have it detailed later as it was already 830 pm before we finished the deal. Once I got home and it quit I purchased a new 2018 Silverado and chose to have it detailed later as it was already 830 pm before we finished the deal. Once I got home and it quit raining 2 days later I also noticed some hail damage. They were great with fixing the hail damage, they had a paintless dent guy there the next day and he had it looking great. I had also specifically asked for them to detail it since I already made the hour trip there to drop it off and got in a rental for the day. While they were great with the hail repair, that’s where the positives stopped from the service side of things. They didn’t detail the truck, told my wife ‘I guess we didn’t get to it’, and then were less than helpful in getting both of our kids, under 3, and our belongings and car seats moved back to the truck. I will say our salesman, Brian Andrews, was GREAT. he took ownership of all of our issues and even drove the 2hr round trip to pick the truck up and have it detailed while I was at work! If only the service department was as customer focused as Brian was this could have been a better experience. More

A good experience and caring treatment. I was pleased with the service and courtesy I received from Jim Butler last week while getting our 3 year old Impala serviced. Since I am now the main I was pleased with the service and courtesy I received from Jim Butler last week while getting our 3 year old Impala serviced. Since I am now the main maintenance care taker of our only car, I appreciated Jim giving me a ride home so they could keep the car long enough to fix everything. Bill saw to it that someone would pick me up when the work was complete. He saw that they did what they said they'd do and that means a lot. I now I feel like I can trust them to do only the necessary work. More

GM Recall Reprogramming of computer: The service department performed required work quickly and professionally keeping me informed. I was pleased with how frien Reprogramming of computer: The service department performed required work quickly and professionally keeping me informed. I was pleased with how friendly the service people are. I am very comfortable doing business with Jim Butler Chevrolet. More

Oil change Very friendly staff. They react quickly if you have a problem. Very nice waiting area. Being assigned to a person makes it nice because you can go dir Very friendly staff. They react quickly if you have a problem. Very nice waiting area. Being assigned to a person makes it nice because you can go directly to them if you have questions More

Great service, friendly, quick, attention to detail. I would recommend to anyone. Would like to know if they balance my tires after rotating. Maybe recomme service, friendly, quick, attention to detail. I would recommend to anyone. Would like to know if they balance my tires after rotating. Maybe recommend if I need new tires when it gets closer. More

Awesome service Doug and Bill took care of me. Awesome guys. Even remembered I had a minor surgery done and asked how I was feeling. Would recommend both these guys. Doug and Bill took care of me. Awesome guys. Even remembered I had a minor surgery done and asked how I was feeling. Would recommend both these guys. They worked hard to get the issue fixed on my car and it was covered under warranty. They really do care. Above and beyond service writers. More

Great Shop Bill took great care of my service issue. He was super nice and kept me informed the whole way through. I've definitely found my new go to dealershi Bill took great care of my service issue. He was super nice and kept me informed the whole way through. I've definitely found my new go to dealership for my lifetime of Chevys!!! More