Jim Butler Chevrolet - Service Center

Friendly people Never had to wait to long for my car. They are pretty quick. And the staff there are so friendly, I like taking my car in there. Keep up the good work Never had to wait to long for my car. They are pretty quick. And the staff there are so friendly, I like taking my car in there. Keep up the good work More

Oil change and tire rotation It took a hour and forty five minutes for a twenty minute job. I had a appointment and was even early. It took forever. Not a good experience It took a hour and forty five minutes for a twenty minute job. I had a appointment and was even early. It took forever. Not a good experience More

Key fob The service took way to long for what I was getting done. I just needed a key fob programmed and it took 2 1/2 hours. The service took way to long for what I was getting done. I just needed a key fob programmed and it took 2 1/2 hours. More

Very disappointed Schedule appointment. Left vehicle. Return call3pm. Could take a couple more days before even looking at it. Told would be done in 6 hours when schedu Schedule appointment. Left vehicle. Return call3pm. Could take a couple more days before even looking at it. Told would be done in 6 hours when schedule. More

Didn't do what they told me they would. They said they would take 90 minutes to check out the car change oil fill the fluids they took over 2 hours and didn't fill my fluids had to go buy w They said they would take 90 minutes to check out the car change oil fill the fluids they took over 2 hours and didn't fill my fluids had to go buy washer fluid rig ht after the service they didn't full my tank when I bought the car and the free WiFi for 2 months was a joke only lasted 3 weeks and they turned it off but not before there blocking of my data so I couldn't use my phone data. Im supposed to have one more free service for buying at J im butler's. I think they want me to come there for my service work but with this kind of service not sure I'll even use the free visit. Really not happy with your company! More

Great service! I normally do all my own maintenance to my vehicles but I may have to reconsider. They were very professional and even provided with a car until my se I normally do all my own maintenance to my vehicles but I may have to reconsider. They were very professional and even provided with a car until my service was complete. More

Why Schedule An Appointment I scheduled an appointment for a Tuesday at 10:00 a.m. to have my car diagnosed for a transmission noise. It was not serviced on Tuesday. It was not s I scheduled an appointment for a Tuesday at 10:00 a.m. to have my car diagnosed for a transmission noise. It was not serviced on Tuesday. It was not serviced on Wednesday. Finally, Thursday at 2:00 p.m. I received a call to tell me how much it would cost (nearlyi $4,700) to replace my transmission (a 2013 Impala with 78k miles). When I asked what exactly was wrong with the transmission, I was told that "to tear into it would really raise the cost." So, I said you really don't know what is wrong with the transmission and you want to install a whole new transmission.. I told them I will be there later today to take my car back - for which I paid $99 plus tax. I took my car to Aamco Transmission in Ballwin and received a precise diagnosis as to what was wrong and an offer to fix it for $2,300. To be fair, I will not get my car back for two more days, so I cannot comment on Aamco's fix. But, it is clear to me: Why should Butler tie-up technicians tearing-into my transmission for $2,300 when they can realtively quickly install a new one for $4,700; ( get it, but I won't be back. This is the second Impala I bought from Jim Butler, including a 2008 when they were just starting-out. More

Fantastic! Showed up for my appointment and got right in, all my questions answered and was offered a shuttle. Went shopping for a bit and got the shuttle back. Showed up for my appointment and got right in, all my questions answered and was offered a shuttle. Went shopping for a bit and got the shuttle back. Car was ready exactly when they said it would be. Everyone was kind and courteous too! More

Had a schedule maintenance due for my 2018 Malibu Jim butler did a great job at getting my 2018 Malibu in and out for its scheduled maintenance, couldn't have asked for better service. Jim butler did a great job at getting my 2018 Malibu in and out for its scheduled maintenance, couldn't have asked for better service. More

Service Warranty work on brake caliber. Loaner car given. Work was competed on time and communication was good. Loaner car returned and car pick up was comp Warranty work on brake caliber. Loaner car given. Work was competed on time and communication was good. Loaner car returned and car pick up was completed. More