Jim Butler Chevrolet - Service Center

Step side install The step sides and paint coating look great. Bill, at the service desk kept me informed. The check out was easy and pickup. Great service. The step sides and paint coating look great. Bill, at the service desk kept me informed. The check out was easy and pickup. Great service. More

awesome the service department was totally professional and polite, Kim Hausmann was an awesome attendant, kept me informed of everything and Mathew Tate is a the service department was totally professional and polite, Kim Hausmann was an awesome attendant, kept me informed of everything and Mathew Tate is a great mechanic that has gone through extensive training and trust him totally to take care of all things pertaining to my truck. I can't afford to have my truck breakdown on me and feel that I get the best care at Jim Butler... More

Great experience! I didn't have an appointment, but my check engine light had come on. They took me right away, kept my car and put me in a rental car. They discovere I didn't have an appointment, but my check engine light had come on. They took me right away, kept my car and put me in a rental car. They discovered the problem, fixed it and within 3 days I had my car back. Bill was extremely helpful and courteous and kept me apprised on the progress. I was delighted to be so well taken care of. More

Oil change Length of wait for a simple oil change was 2 hours and I had an appointment. I feel that's a long wait for that service Length of wait for a simple oil change was 2 hours and I had an appointment. I feel that's a long wait for that service More

Awesome Service Assistant Although it took several days for the shop to service my vehicle, Kayla Merrick (Service Assistant), as promised, made sure she called me every aftern Although it took several days for the shop to service my vehicle, Kayla Merrick (Service Assistant), as promised, made sure she called me every afternoon to provide me status on the progress of my vehicle's service. She was very cordial, professional, and detailed in providing me with useful information and made sure that I was not being inconvenienced. More

Quickest Service I’ve received I normally have to wait a couple hours to get an oil change, tire rotation. The last time I dropped off my car rr nite before and the next day it was I normally have to wait a couple hours to get an oil change, tire rotation. The last time I dropped off my car rr nite before and the next day it was still not ready. This was the quickest turn around I’ve experienced in quite some time. I was told 90 min and my.vehicle was actually ready in about 80 minutes! More

Service 2015 Colorado 10/25/18 Had issues with 2015 Colorado owned for one year.told my service mgr Kayla Merrick my vehicle's problems. my brake issue, my climate control issue, an Had issues with 2015 Colorado owned for one year.told my service mgr Kayla Merrick my vehicle's problems. my brake issue, my climate control issue, and my transmission issue were all resolved. I've worked with Kayla in the past. She is a pleasure to work with. My favorite employee. More

Standard service Went in for first oil change and regular service check. Dropped off the night before and was processed in quickly. Work was to be completed the next Went in for first oil change and regular service check. Dropped off the night before and was processed in quickly. Work was to be completed the next day but was done that evening. Pick up was in and out with no waiting. More

A bit confused about appointments and timelines. I had an appointment for 8:45 am. Got their a bit early and was checked in on a timely basis. Everyone was pleasant and timely, however, I was told I had an appointment for 8:45 am. Got their a bit early and was checked in on a timely basis. Everyone was pleasant and timely, however, I was told "they may not get the truck in as they were running a day or so behind and I could pay for a rental car". They did get my car in and finished that same day, but I was asking myself why I would need to pay for a rental car because they overbooked service appointments they might not be able to keep up with? I have an extended warranty from GM and assumed the windshield washer issue was covered (which it was). I was called mid-afternoon to say they found the problem and hoped to get it finished by sometime tomorrow, I said I would need to come get it and bring it back another day for the windshield washer pump to be installed if they couldn't get it finished because I had to have it or a warranty covered rental car for use very early the next morning due to a work related issue. They offered a warranty covered rental care as I was told mine was "torn apart/not drive able". I received another call within about 30 minutes that said it was ready to go. I went to pick it up around 5:30 and the cashier didn't have my paperwork and had a hard time finding someone to help her with it. She was very nice and I felt bad for both of us as it took a while for someone to get her the keys and appropriate paperwork (not her fault). More

Oil change, and warranty work I'm giving this rating because the customer service man bill I worked with was phenomenal explained the situation extremely in depth. Great representa I'm giving this rating because the customer service man bill I worked with was phenomenal explained the situation extremely in depth. Great representative! Some workers were talking and bill seen I was waiting at the counter. He gave the ladies a second to do their job but they didn't seem interested. Bill rushed up and said I'm so sorry for that not knowing I was his direct client. He was thorough beyond his job guidelines. He's the type of guy that should be managing. I'm extremely pleased with him More