Jim Butler Chevrolet - Service Center

Needs to work on customer service. Promised rental car, did not have one available. Then dealer left us stranded at enterprise. Promised rental car, did not have one available. Then dealer left us stranded at enterprise. More

Staff was extremely courteous despite the fact that they were super busy, they’re the reason I take my truck to Jim Butler vs. Bommarito! were super busy, they’re the reason I take my truck to Jim Butler vs. Bommarito! More

Great experience. Kim was as always excellent, and the Car Facts were very much appreciated. Kim was as always excellent, and the Car Facts were very much appreciated. More

she was very helpful. Explain everything and stayed in contact with me. From the beginning to the end. Explain everything and stayed in contact with me. From the beginning to the end. More

Easy to schedule, the work was completed in reasonable time. I had a special request (that should have been fixed before I even purchased the vehicle, but I digress) that was very minor that I put in the time. I had a special request (that should have been fixed before I even purchased the vehicle, but I digress) that was very minor that I put in the online appointment notes, confirmed over the phone, confirmed again when I was with the advisor that hadn't been completed. Then when they brought the truck back in to the service bay, they just left it on for more than 15 minutes (it isn't a diesel) while they attended to the front plate bracket. Everyone was very, very nice, it was just a bit frustrating. The other thing I've noted at this dealership over several trips during the purchase of my vehicle, accessory install, etc. is the number of employees smoking or vaping in what I would consider front of house or customer areas. It's so unpleasant to walk out the front doors or come up the side of the building from the service bay (where customers are dropping off cars) and right into a cloud of smoke. Please give employees an area that customers do not have access to for these activities. It's quite off putting and will factor into my choice of service centers. I've never noticed in decades of taking cars to dealerships across many manufacturers employees taking smoke breaks, so it really sticks out for me. More

Waited 15 minutes in my car for someone to check me in ? When I pick up car no one to go over your inspection oil change let you know anything to watch out for When I pick up car no one to go over your inspection oil change let you know anything to watch out for More

Always appreciate the out-of-the way help I receive from the Butler service team when I need it. Thanks so much to everyone for being there for me. the Butler service team when I need it. Thanks so much to everyone for being there for me. More

They never wanna look at what you asked for just to get you In-N-Out quick. They never want to give you a rental car. Always a pain in the xxx. Half the time when you have a scheduled date, they don’t e you In-N-Out quick. They never want to give you a rental car. Always a pain in the xxx. Half the time when you have a scheduled date, they don’t even look at it till days later. Service manager says that things are wrong with my car are known issues. I don’t know if my first mistake was buying a Chevy or going to this dealership. More

Kim is one of the best contacts at any service department. Straight to the point and doesn't try to force unnecessary repairs on customers. department. Straight to the point and doesn't try to force unnecessary repairs on customers. More

Friendly, clean & the service tech who checked me in was really amazing. He explained everything that was recommended & the costs associated with them. He was even able to provide me a $30 coupon to help to really amazing. He explained everything that was recommended & the costs associated with them. He was even able to provide me a $30 coupon to help towards the cost of one of the recommended services. I so appreciated that! More