Jim Butler Chevrolet - Service Center

I was a great experience at Jim Butler. My car needed a part that was on back order but it was covered under warranty. They provided me with a rental car for the duration and Kim checked in My car needed a part that was on back order but it was covered under warranty. They provided me with a rental car for the duration and Kim checked in with me at lease twice a week if not more to let me know where they were in the process. They kept me up to date and they were all very friendly from the service desk the rental department and when I checked out. More

Oil Change and sunroof defect Oil Change and a defect in my sunroof which was taken care by Scott Johnson and Kim and her manager in the service department waiting on now to get th Oil Change and a defect in my sunroof which was taken care by Scott Johnson and Kim and her manager in the service department waiting on now to get the part for my sunroof to come in to get it fixed very satisfied with all the help I received More

Lied too Told one thing. Then something different. Over priced. Double charging me. Then I was treated poorly,degraded and spoke to very rudely. Also could nev Told one thing. Then something different. Over priced. Double charging me. Then I was treated poorly,degraded and spoke to very rudely. Also could never get on the phone with my service advisor More

Had to go back twice which I didn't like. I had ordered car starters on November 20th for an appointment on December 1st,. They were sent to the wrong place and had to reschedule for the 5th. I had ordered car starters on November 20th for an appointment on December 1st,. They were sent to the wrong place and had to reschedule for the 5th. However, the service department was very apologetic. More

rental for recalls I was very disappointed to find out that a rental car is not provided for the customer during a service due to a recall on a vehicle. A recall should I was very disappointed to find out that a rental car is not provided for the customer during a service due to a recall on a vehicle. A recall should not fall on the responsibility of the customer. More

Oil change Had an appointment scheduled for an oil change and tire rotation. Once I got there was told it would take at least 2 hours. Never will I wait 2 hours Had an appointment scheduled for an oil change and tire rotation. Once I got there was told it would take at least 2 hours. Never will I wait 2 hours again for an oil change when I have an appointment. This is not good business More

Great customer service Bill with the service department kept me updated and informed of progress with service work that was being done. He also provided a follow up phone c Bill with the service department kept me updated and informed of progress with service work that was being done. He also provided a follow up phone contact. More

Service issue I already submitted my review in another email. Totally disappointed. I will not be back for anything else if at all possible. I just wonder if the I already submitted my review in another email. Totally disappointed. I will not be back for anything else if at all possible. I just wonder if there are anymore "recalls" I'm not aware of. More

Recall service appointment The staff is professional, friendly and this appointment took less time than expected. I would definitely recommend Jim Butler Chevy for a new car pur The staff is professional, friendly and this appointment took less time than expected. I would definitely recommend Jim Butler Chevy for a new car purchase and service. Thank you! More

Good service, upfront and honest communication Called me before any work was done to my vehicle. Called periodically to inform me of the status of my vehicle while it was in the shop. I appreciat Called me before any work was done to my vehicle. Called periodically to inform me of the status of my vehicle while it was in the shop. I appreciate that. More