Jim Butler Chevrolet - Service Center

Very Poor. I had a scheduled routine oil change and tire rotation and was told 90 mins for the service and was told that they would find me when it was completed. I waited over 3 hours before I had to go up rotation and was told 90 mins for the service and was told that they would find me when it was completed. I waited over 3 hours before I had to go up myself and check on my vehicle. It appeared to have been done for quite a while since the invoice was already flied away and my car was hot and blocked in by other completed cars. The advisor had walked by me multiples times while I sat and waited and never told me it was completed. The only reason I came to the dealer to get serviced was because I was given coupons for free service when I bought my car. They gave me 2 years worth of free oil change/tire rotation service because I had to wait so long for my car to be ready from getting detailed. I will no longer be using the service department and will most likely choose a different dealer for my next car purchase. More

Our salesman, Ed Kirk, provided us with an outstanding customer service experience! His friendliness, knowledge and no nonsense approach was much appreciated. We walked away feeling extremely satisfied th customer service experience! His friendliness, knowledge and no nonsense approach was much appreciated. We walked away feeling extremely satisfied that we got exactly what we wanted and how we wanted it! The follow up at the service department went flawlessly and Ed was right there making sure all our needs were met. The entire team was phenomenal! We recommend Ed Kirk and Jim Butler Chevrolet to anyone looking for their next new vehicle! We will be back! More

I scheduled a appointment for an oil change and figured it wouldn’t take long since I had a appointment and it still took 2 hours it wouldn’t take long since I had a appointment and it still took 2 hours More

Mike was great to talk to! He genuinely felt bad about what happened to my new car. Unfortunately for me Mike was going on vacation and Kayla was on for my service. She was not the friendliest and never e what happened to my new car. Unfortunately for me Mike was going on vacation and Kayla was on for my service. She was not the friendliest and never explained to me what was wrong with my car or why that happened, just called saying she needed my other key. Car was filthy, would’ve been nice for them to wash it as that’s been my experience with my previous car More

Due to the Covid virus, They were very professional in respecting space, People have to have patience in this time of 2020 Great service, Great people. respecting space, People have to have patience in this time of 2020 Great service, Great people. More

Had a 9:15 appt for first oil change, tire rotation and to check my trailer electrical hookup on my 2020, Silverado 1500, Was told at check in that I would need to reschedule my electrical check up as tha to check my trailer electrical hookup on my 2020, Silverado 1500, Was told at check in that I would need to reschedule my electrical check up as that took a journeyman service tech to perform, I asked if they could at least check to see if the hookup was working or not as I was having trouble with my trailer lights. They said no I would need to reschedule so I told them to proceed with the oil change and tire rotation and I agreed to wait. Around 11;00 I had not heard anything from anyone yet so I went to investigate. A different service person, supervisor I think, said she would check on my vehicle. When she comes back i am told the vehicle has an open recall with the brakes and they were taking care of that. She told me it should be done in an hour. No one had come out to tell me there was a recall and to ask if I had time to sit there while it was fixed, Mind you I was told they could not check my trailer lights and I would need to reschedule for that,. So I sat down again in the waiting room again. Around 12:30 still no word about my vehicle so I get up to check again. The same supervisor goes back to check again and tells me it was not the brakes that was the recall, the transmission control module needed to be reprogrammed. She said it was taking longer than expected but was almost done. I asked again if they could at least check to see if the trailer electrical hookup was working and she said they would. Finally around 2;30, the oil change and I assume tire rotation was finished and I assume the transmission control module was reprogrammed and I was informed my trailer hookup was not working properly and I would need to reschedule to have it repaired. They did give me another free oil change but my major complaint was no one came out to tell me there was a recall( I did not get any notification by mail) and ask me if I had time to have it fixed today, and then if it was being kept to fix the recall for all that time why they did not fix my trailer lights!!!!!! I wasted a whole day sitting in the lobby waiting for what was supposed to be a quick oil change when I could have made arrangements to drop the vehicle off for the day while everything was done at the same time. Now I still need to get the electrical hookup fixed More