Jim Butler Chevrolet - Service Center

I love this location. I never have problems and if I have a question its always answered. Purchased both cars I’ve had through Jim Butler Chevrolet and have taken them to get serviced through their service d a question its always answered. Purchased both cars I’ve had through Jim Butler Chevrolet and have taken them to get serviced through their service department. More

Was a national shortage on a part that my truck needed and they were very professional and quick on getting my truck done and it runs like new again! and they were very professional and quick on getting my truck done and it runs like new again! More

Excellent service. They kept the appointment time and even finished when they Saud they would! even finished when they Saud they would! More

Always enjoyed doing business with you. Staff is all very good. Even when I was upset they were very professional. good. Even when I was upset they were very professional. More

Everyone went was great. They went beyond the call of duty They took me to eat and pick me up duty They took me to eat and pick me up More

Best dealership in the metro area. Love the daily communication with the customer. Just hated the costs associated with the repairs, but understand these are challenging times. communication with the customer. Just hated the costs associated with the repairs, but understand these are challenging times. More

My vehicle was utilized by an employee to go by their residence, while my vehicle was being serviced and repaired. residence, while my vehicle was being serviced and repaired. More

Good ppl very helpful from the beginning when I purchased my vehicle back in april my vehicle back in april More

We booked an appointment six weeks in advance for work that would require a journeyman. We were very clear about the scope of work, so the dealership knew a journeyman would be required. On the day of the that would require a journeyman. We were very clear about the scope of work, so the dealership knew a journeyman would be required. On the day of the appointment, the dealership told us they would need to keep our vehicle for up to a week, as a journeyman would be required and we would need to wait for one to be available. I did not understand why, when we booked the appointment in advance and were clear about the scope of work, the journeyman was not booked for us at this time. I believe the service advisor failed or refused to listen to me, and just put us down for a regular service appointment/evaluation of the issue. If the service advisor would have taken me seriously and noted the issue, the wait could have been avoided. My husband is a certified master mechanic; we knew what the issue was. My husband just didn't have time to fix it himself and wanted the dealership to take care of it. Listen to your customers. Being that we have a family and cannot be without our car for a week, we cancelled the service and brought our car home. We wasted our time driving all the way from South City to this dealership twice for dropoff and pickup, which we did because it was where we had purchased the vehicle. More

Kept us informed the whole time. Professional treatment from every member of the staff, would recommend Jim Butler to family and friends from every member of the staff, would recommend Jim Butler to family and friends More