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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,242 Reviews

4,242 Reviews of Jim Butler Chevrolet - Service Center

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December 31, 2021

They were very courteous. They fixed the air conditioner after we took it in the second time. More

by erottler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Dec 31, 2021 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 30, 2021

Mike was very knowledgeable and helped prioritize needed maintenance. He was very friendly as well as the shuttle drivers, and catered to our 2yr old niece. Service was done in the time quoted. More

by bob.mitchell.global
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Dec 30, 2021 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 30, 2021

I went in for an oil change and ended up chatting with Tyler about trading in my 2018 for a new one. Even though Tyler was about to meet with his previously scheduled appointment, he made sure he took ti More

by PLBAECHLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill (don't know the last name) in the Service Dept
Dec 30, 2021 -

Jim Butler Chevrolet responded

Thank you for taking the time to let the world know about your positive experience. Have a great day!

December 30, 2021

Butler does a great from my chair. They have good folks and it appears they are educated about client services… thanks! More

by spongie04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Jim Butler Chevrolet responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 30, 2021

They take good care of my 08 Silverado and staff very friendly and helpful good prices. More

by scott.hd1450
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Jim Butler Chevrolet responded

Hello, we are glad we could help! We can't wait to see you again, have a great day.

December 30, 2021

All the people in the shop and the rental department very very professional. Our car was completed well before we thought it would be. They got us an appointment for service very quickly which was much appre More

by stinebakert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Dec 31, 2021 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

December 30, 2021

Everyone is super friendly but it takes FOREVER which isn’t very convenient when my time could be used in better ways More

by angel.halo2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Dec 31, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. For the future we suggest using our free shuttle service to optimize your time. We truly value your business and hope to see you soon!

Dec 31, 2021 -

angel.halo2007 responded

That isn’t always the best option. Especially when I can go to jiffy lube for my oil change in 30 minutes or less

December 30, 2021

This dealership has always treated customers with the respect and they are always prompt about getting your car done More

by mikewamble55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Dec 31, 2021 -

Jim Butler Chevrolet responded

Hello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.

December 29, 2021

3 hours for oil change is way to long. Had apt at 8 left at 11 am. Will be going some place else for oil change. More

by jnljohnson_2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not Sure
Dec 29, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize that your visit didn't live up to your expectations. We also apologize that your appointment time was not properly explained to you. This time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle wait for the next appropriate service tech. We understand that this process can be confusing and frustrating, however, we found this model to work best for the volume of customers that visit our service department. We are diligently working to improve wait times. We are doing things such as hiring additional service tech, building additional service bays, and revamping our scheduling procedures. We truly hope that our efforts are evident in future visits.

December 28, 2021

Service is curtius, informative and expedient. The friendly and knowledgeable staff are always helpful and efficient. More

by speedwynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Dec 28, 2021 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!

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