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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,242 Reviews

4,242 Reviews of Jim Butler Chevrolet - Service Center

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January 19, 2022

I was very pleased with the service everyone was very nice and helpful as well as the work that was done. More

by typeo52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Jan 20, 2022 -

Jim Butler Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Butler Chevrolet, INC.. We hope to see you soon!

January 18, 2022

I dropped my car off to be serviced and after 5 days my car was not even touched and I had no car. I had to go pick up my car after the 5th day. More

by brandieedwardsma
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Brinley
Jan 19, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. As your confirmation email reads your appointment time is to meet with your advisor to set up a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service technician. For service requests other than routine maintenance the vehicle must see a journeyman tech. Our journeymen techs are currently 4-5 days out. We are diligently working on improving on customer wait times. We are doing things such as hiring additional service techs, building additional service bays and revamping our scheduling procedures. In the future you can request to be placed on the rental wait list before your appointment, that why you have a vehicle for while you wait. If you would like to further discuss please reach out to me directly at toden@jimbutlerchevrolet.com.

January 18, 2022

This dealer is always friendly and keeps me informed what is going on. They do need to hire more mechanics. More

by sunshinehr61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 19, 2022 -

Jim Butler Chevrolet responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

January 18, 2022

They always explINN WHAT NEEDSTOBE DONE,ANDTHE DOLLA RAMOUNT NEEDEDTO COMPLETE THE WORKANDHOWLONG THE WORK WILLTAKE.THATITWILL COST. More

by rhbader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Jan 19, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

January 17, 2022

They are very friendly although I keep coming in with the same problem and no one can see to fix it. It’s a brand new vehicle and shouldn’t have this issue More

by CANDACE.HALE1724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Jan 17, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that we are unable to duplicate your concern. During my investigation I learned that this is issue turns off sometimes before we can see it. The next time the light comes on please bring it straight to us. If you are interested in further discussion or trading it in for another model, please reach out to me directly at toden@jimbutlerchevrolet.com.

January 17, 2022

Excellent service center,checked my vehicle thoroughly only downside is the wait time is a little on the lengthy side. More

by tacohd86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Jan 17, 2022 -

Jim Butler Chevrolet responded

Hi, thank you so much for your high rating. Thanks again for taking the time to leave us this information about your recent visit. Take care!

January 17, 2022

Everyone was very helpful and friendly. Very knowledgeable crew. Car was kept clean. Correct estimate of time More

by djmenley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! We look forward to your next visit! Take care!

January 17, 2022

Had to bring my car in for a recall, was given a ride home. The work was done quickly, and I was pleased with the service I was given. More

by sandy_roland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 18, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

January 16, 2022

I always bring my car back to Jim Butler They are very good up there Sorry I can't see too well I'm going going but you guys are great More

by FREBREEZEGIRL60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Collins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Gaulden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis O'Brien
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Marshall, Scott Johnson, Melissa Perez, Chris Brinley, Robert Mason, Jon Burke, Lindsey Chaney, Victor Hayes
Jan 17, 2022 -

Jim Butler Chevrolet responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

January 16, 2022

Had a cracked windshield, had coverage, made the appointment, at the appointment, Andrew said they”never cover the whole windshield “ and it would be $ 350. I needed it fixed so I agreed. While I wa More

by tdwinkle54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew
Jan 17, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback regarding your recent visit with us. We looked into the warranty that you purchased regarding your windshield replacement/repairs. For the protection that you purchased, there are specific steps that need to be followed in order to get a windshield replaced/repaired. On the agreement that you signed and were provided at the time of purchase it states that you must contact the administrator/warranty company within 24 hours of the damage occurring. Then, the warranty company sets up your appointment. This is the only way they pay for the replacement/repair. This is not our policy, it is the warranty company's policy. We understand that this was probably not something that you were able to read through on your agreement. While we cannot personally reimburse the charges for repairing/replacing your windshield, we are hopeful that Crystal Fusion will. We recommend reaching out to them and explaining that you were unaware of the process you needed to follow in order to have them pay for it and see if they will reimburse you. Their phone number is 800-890-7211. We hope that they are able to help you.

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