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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,242 Reviews

4,242 Reviews of Jim Butler Chevrolet - Service Center

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February 02, 2022

Very good work, always thorough when they inspect my car and always giving details about what they’ve done after each visit. More

by Silviaknights
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox
Feb 04, 2022 -

Jim Butler Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! We are always more than happy to assist you if anything else comes up. Take care!

February 02, 2022

I scheduled an appointment two weeks out and was told just because I have an appointment doesn’t mean my car will be seen. It took a week for my car to be seen. In the meantime, they didn’t have any rent More

by Abby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla
Feb 04, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. We also apologize if your appointment time wasn't properly explained to you. This time is set aside for you to speak with your service advisor to get a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate advisor. Service request that are more that routine maintenance are required to see a journeyman technician. Unfortunately, our journeymen techs are about 5-7 days out from check-in. We are diligently working to improve on our customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping our scheduling procedures. We also apologize that we didn't have a rental to offer you. The recoils of the pandemic has left our rental fleet depleted. We are doing our best to rise to the challenges presented to us by the pandemic while remained fair to our customers. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

February 02, 2022

The lady that checked me in was wonderful. I use a cane and am elderly and she was so kind and helpful. The service was great. More

by simspat992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Jim Butler Chevrolet responded

Hi there, thank you so much for your positive comments about Jim Butler Chevrolet, INC.! Thank you so much again for your feedback! We hope you have a great day!

February 02, 2022

Great service, friendly staff. Just wish there were soda machines and snack machines. It would also be helpful to have a child play area. More

by AV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Feb 04, 2022 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!

February 02, 2022

Very good work, always thorough when they inspect my car and always giving details about what they’ve done after each visit. More

by tom6868
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Feb 04, 2022 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We look forward to your next visit! Take care!

February 01, 2022

Even with an appointment for service, it took over 7 days before my car was even looked at. Then the repair estimate was almost $3,000. I then simply left the dealership and bought a new car. Did not even More

by DLARUSSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Feb 01, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director regarding your concerns. If you wish to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

January 31, 2022

Great service. Riding to where you want to go while waiting on your car was wonderful. More

by afrcuisine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Jan 31, 2022 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Have a great day!

January 31, 2022

Everyone in the Service Area was, HELLA COOL & that type of energy is Infectious. Love You Gravois Bluffs Jim Butler Chevrolet and ESPECIALLY the Services Department- More

by ronaldturner252
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April
Jan 31, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

January 31, 2022

Fast quick and easy. Staff was wonderful to work with they made sure you knew everything you needed and helped get where I needed to be More

by mlove01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Steele
Jan 31, 2022 -

Jim Butler Chevrolet responded

Hi, thanks for your praise and kind comments about our team. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

January 31, 2022

Making the appointment was fast and easy. They got me in and out. Super fast. More

by thurmondahnal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
Jan 31, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

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