Jim Butler Chevrolet - Service Center

I needed 2 things done, O2 sensor a recall an windshield wiper motor ($560 out of my pocket - was told an a quote for $300 plus on wiper motor. So I was told 2-3 days. I told office people I had to pay fo wiper motor ($560 out of my pocket - was told an a quote for $300 plus on wiper motor. So I was told 2-3 days. I told office people I had to pay for rental car out of pocket, least expensive car - $360, for 5 1/2 days. After i told them on day i dropped off “I needed wipers done, had to, do it”. My mechanic doesn't call till Monday and asks if “I wanted it done” an gives price. Not the $300 plus number. I said yes, “do it” which. had already been said on Wed. I asked if i could get car today, that i had to pay for rental car - he said yeah he’d try. (my work started at 8:30 that morning, talked to him about 9am. My work finished at 12:30. He called around 12 said car was finished. So after watching a bunch of O2. sensor changes for my car I’ll give a maximum of 3 hours just to be fair. plus around the same amount of time for wipers because of when i went to work talked to my mechanic an when he called me. So a total of 6 hours. What im getting at here is that i let ( team) know id be paying out of pocket for wipers an rental car. If took so little time to do, why am I out $360 for rental, that basically my car sat in your lot till mechanic called wanting to “get started”. So along with the price quote to actual price big difference and the sitting on your lot nothing being done “I feel screwed over and IM NOT A HAPPY CUSTOMER”. I also was not talked to on completion of work, nothing said to me about job, just handed the keys. I would really like a explanation of why it couldn't have been done in even a REASONABLE amount of time, forcing me to have to pay so much more for my rental. I probably wont get a answer which is a shame since i’ve bought last 3 cars from you. Ive got perfect credit an really wanted a Camaro. Not so much now. Melanie Smothers More

My truck was taken into the shop after I talked to the service advisor. Kim listened to my concerns and listed them on the service ticket. The SERVICE 4WD light stayed on after I replaced my battery. The service advisor. Kim listened to my concerns and listed them on the service ticket. The SERVICE 4WD light stayed on after I replaced my battery. The safety inspections requested were completed and verified the main concern would not result in a fail. The Service 4WD light was checked and a recommendation was made to get it to go out. Kim and the staff members were polite, friendly , and professional. More

Service manager and staff were very courteous and friendly. Completed warranty work when they finally got the part to my satisfaction friendly. Completed warranty work when they finally got the part to my satisfaction More

They took time to make sure everything was done correctly. Kept me in the loop of what was going on. Reviewed any work that was due. correctly. Kept me in the loop of what was going on. Reviewed any work that was due. More

They treat you with respect and very polite and professional. Took time to explain what they were going to do. Waiting time was short and checkout very swift. professional. Took time to explain what they were going to do. Waiting time was short and checkout very swift. More

The Service department did a great job putting the side steps on our new pickup. steps on our new pickup. More

The service department do a great job getting me in for the service that I need for my vehicle. I love the video that they provide of the service that they did on our vehicle. the service that I need for my vehicle. I love the video that they provide of the service that they did on our vehicle. More

Completed the first oil change and tire rotation on 22 Silverado Duramax in a timely manner. Staff were pleasant and kind. Silverado Duramax in a timely manner. Staff were pleasant and kind. More

My vehicle was scheduled in for repairs 2 weeks prior to dropping it off. 3 warranty repairs/adjustments were needed. It took the technician 2 hours to complete the repairs, but the dealership kept my ve dropping it off. 3 warranty repairs/adjustments were needed. It took the technician 2 hours to complete the repairs, but the dealership kept my vehicle for 3 weeks. More

I recently had a check engine light fixed. They did a great job helping me! Jim Butler gave me a rental car while I waited for my truck to be fixed. The whole experience costed nothing as I ha They did a great job helping me! Jim Butler gave me a rental car while I waited for my truck to be fixed. The whole experience costed nothing as I had a lifetime warranty More