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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,243 Reviews

4,243 Reviews of Jim Butler Chevrolet - Service Center

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March 03, 2022

My oil change and emissions test took 2 hours and 15 minutes instead of the “less than 90 minutes” that I was told More

by vikiwashere3
Recommend Dealer
Yes
Employees Worked With
I wish I would have gotten names
Mar 03, 2022 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize that your visit didn't live up to your expectations. We are diligently working to improve on our customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping scheduling procedures. We truly hope that our efforts are evident in future visits.

March 02, 2022

Jim Butler Service Department employee’s are always friendly and helpful and complete service in a timely and professional manner More

by chuckschwarz64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Mar 02, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 02, 2022

Terrible service here. Took 3 hrs. for a simple oil change and tire rotation terrible. More

by pagaintdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Mar 02, 2022 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize that your visit didn't live up to your expectations. We are diligently working to improve on our customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping scheduling procedures. We truly hope that our efforts are evident in future visits.

Mar 03, 2022 -

pagaintdl responded

Thank you but I think I’ll look for other car dealers ship around town. To buy next vehicles

March 02, 2022

The service department was fast and courteous. They had my oil change completed before my scheduled appointment . Keep up the awesome work !! More

by jenereinbold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Jen Vawter
Mar 03, 2022 -

Jim Butler Chevrolet responded

Hi there, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 01, 2022

Was promised by a service rep Bill that Chevy will do a good job with the vehicle prior to the appointment after warning him of my past negative experiences with the service of my vehicle. There was poor m More

by samirlatic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill in the service dept.
Mar 02, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations, I spoke with the service manager regarding your concerns. He would like to have the vehicle back so that we can look it over and make sure nothing is seriously leaking. If you would like to set something up or further discuss your vehicle please reach out to me directly at toden@jimbutlerchevrolet.com.

March 01, 2022

Service advisor Bill and shuttle drivers were great . I was impressed how fast my car was done . More

by amcw94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Mar 02, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

March 01, 2022

Mike Johnson is a very nice professional Man that knows how to treat his customers. I appreciate all the employees at Jim Butler keep up the great work. Stay safe and God Bless More

by johnsonpa55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Mar 02, 2022 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

February 28, 2022

How long you tell people it takes to do work vs the reality of what it really take could improve. More

by brianscheurer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. I will be sure to speak with the BDC regarding your concerns. We sincerely value your business and look forward to your next visit!

February 28, 2022

Oil & filter change. Scheduled. Reviewed past service with Service Advisor Kim. Car was ready as promised. All personnel here are thorough and efficient. Cost is a b More

by pfontane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Jim Butler Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 27, 2022

I scheduled a routine oil change & maintenance check. Everything went smoothly & car was ready for pickup well before my stated time that I needed to have it finished. More

by lm.dickens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rebecca Huber
Mar 02, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for your kind words and this wonderful review! Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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