Back

Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,243 Reviews

4,243 Reviews of Jim Butler Chevrolet - Service Center

Sort by
March 10, 2022

Prompt checked in and quick service. Comfortable waiting area. Courteous employees. Always a free car wash. More

by drailwehner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Jim Butler Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.

March 10, 2022

This dealership has been a nightmare since day one. Any where from running credit checks and costing me points, even though I brought them pre approval from the lender that was used. And not having Fre More

by jackiegjr92
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. Due to auditing purposes we still have to run a credit check. We would be seriously fined if we didn't. Us running a credit check isn't considered a hard hit and should fall off shortly. After checking our records it looks like we added refrigerant to your vehicle during your oil change visit in July of 2020. Has there been another incident? We want to provide you with the best of care for your vehicle that is why we offer recommended maintenance. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

March 10, 2022

I asked to have a tire checked and there was no notes that tire was checked More

by DLS13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Mar 11, 2022 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your visit didn't live up to your expectations. During my investigation I spoke with the tech that worked on your vehicle. He says that your wheels looked fine. This information would have showed up in your MPVI. Additionally, it is illegal for us to allow you to leave with an unsafe tire. If you would like to bring your vehicle back for us to take a look, please stop by or email me directly at toden@jimbutlerchevrolet.com.

March 10, 2022

A VERY PROFESSIONAL AND all people that I encountered were very helpful courteous which is bard to find today. More

by HDOHACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Jim Butler Chevrolet responded

Hi, We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

March 09, 2022

Excellent service and very thorough great customer services. Pretty quick and done within a timely manner More

by roehue427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Mar 10, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! If you're ever in need of more help, please let us know!

March 09, 2022

From the time I walked in great experience top notch great service! Would recommend to a friend More

by BLaVear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Mar 10, 2022 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 09, 2022

So far I’ve had a good experience. Buying the truck and oil changes have been fine. My new bed liner is already peeling though. ☹️ More

by gearysl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We are happy to have gotten you taken care of. Your bed liner has a lifetime warranty as long as it's peeling and not punctured. Please set up an appointment so that we can take a look.

March 08, 2022

Great quick service and friendly customer services. Was in and on my way home in no time. More

by jamiejaina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Mar 09, 2022 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 08, 2022

The realty good . The do good service,friendly and do fast clean andi would recommend More

by Bahrudin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Mar 09, 2022 -

Jim Butler Chevrolet responded

We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!

March 08, 2022

They got my car done faster than expected and was very good with communication. Definitely glad I bought and brought my car there to be worked on. More

by camella_cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson, Gene Wondell
Mar 09, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

...
185
...