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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,244 Reviews
Call Service Center (636) 349-3222

4,244 Reviews of Jim Butler Chevrolet - Service Center

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March 14, 2022

Fast and friendly service and if you live in Fenton the location is very convenient. More

by wrmiller1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Wondell
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Mar 15, 2022 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 14, 2022

Completed repair in one day! I appreciate the prompt, professional service. Thank you to the service team! More

by mark.hanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons, Gene Wondell
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Mar 15, 2022 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Feel free to reach out to us if you need anything. Have a wonderful day.

March 14, 2022

Very slow, 3 and half hours for oil change and transmission filter. CSR didn't understand what my car needed, first GM scheduled service. Didn't keep me informed on progress either. I had to find More

by ngtoepke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service director regarding your concerns. We are diligently working to improve on customer wait times and we hope that our efforts are evident in future visits. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

March 12, 2022

The service was great and they cheerfully provided shuttle service to and from my home. More

by revskf
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember their names.
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Mar 14, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

March 12, 2022

Over all good service but they had my truck a week. The only bad part was they didn’t have a rental until the next day. More

by kellyhaverstick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
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Mar 14, 2022 -

Jim Butler Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

March 12, 2022

Service department took extra long to get a basic diagnosis of the problem with my Colorado. Could have given me a preliminary review to prep for the full story. More

by timgmadd
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2022 -

Jim Butler Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

March 11, 2022

They are the best servicing dealer for Chevrolet models. Been to 2 others and they were awful. More

by darbogast01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Mar 14, 2022 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2022

The staff is exceptionally courteous and facility is a great environment, Jim Butler is a very good dealership. More

by Dale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons 5 stars
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Mar 11, 2022 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! We look forward to your next visit! Take care!

March 11, 2022

The second time was better than the first, fixed the problem rather than patch it up. Ran out of rental car for me. More

by bstadler51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Mar 11, 2022 -

Jim Butler Chevrolet responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 11, 2022

The CSR was ok, he dis his job and wasn’t going to do any more. Not sure why it took over two hours for an oil change and tire rotation. More

by mawanersten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn’t deal with anyone of these people
Report | Print
Mar 11, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize if your visit didn't live up to your expectations. We normally quote 90 mins for an oil change and tire rotation. We are diligently working to improve on our customer wait times and hope that our efforts are evident in future visits.

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