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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,237 Reviews

4,237 Reviews of Jim Butler Chevrolet - Service Center

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April 10, 2023

Went well and quickly . Only two minor issues kept it from top rating . Needed a quote , painting was left off and had to be handwritten in effecting the legitimacy of quote More

by scott.pursley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 21, 2023 -

Jim Butler Chevrolet responded

Thank you for your business and your feedback, Mr. Pursley. We want to fix this so we can make sure you are completely satisfied and earn that 5th star! We looked into your history with us and it looks like the paint work was completed on 4/6. If there is more that needs to be done, please let us know and we will get you the information needed. We reviewed your Repair Order to get more info on the cabin filter. You are correct that this was not changed, as you requested. We sincerely apologize for this oversight. You were also not charged for this service, but we understand this is frustrating. Normally the cabin filter would be $69.95 to replace, and we would like to offer you half off to get it replaced to attempt to make up for the inconvenience. To set up a time to get this taken care of and discuss if there is any other paint work that needs to be completed, please reach out to us at 636-717-3017 or theresa@jimbutlerchevrolet.com.

April 08, 2023

I ended up with a scratch on the drivers door that you couldn’t miss about three weeks ago I talked to a few different people and nobody has gotten back to me on what will be done More

by bobgilmore59
Recommend Dealer
No
Employees Worked With
Don’t remember any one
Apr 21, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback, Bob. We're sorry to hear that this hasn't been resolved. I will personally speak with my Service Manager today and find out what is going on with this. Gene Wondell will be reaching out to you before the end of business today to discuss.

Apr 21, 2023 -

bobgilmore59 responded

It’s been resolved it was my fault that I missed the calls getting with me They set me up with a body shop for the scratch. I bought my last 3 new vehicles from them and always use the service team and always will

April 07, 2023

My compliments to everyone on the Jim Butler team. Polite, friendly, efficient service! Thank you! More

by j.bordner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top-notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

April 06, 2023

good over all a few small issues. ..nothing serious....chev corp on service policies could be better More

by jelek49020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Apr 21, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback and your business! We're sorry you didn't have a 5-star experience but we do understand that it may be on policies outside of our control. If you would like to discuss further, please reach out to us at toden@jimbutlerchevrolet.com.

April 05, 2023

This is in progress. I hope this score goes up, but we have spent $2400, have been without our car two weeks and have had zero results. The service center is trying to More

by JWALSH2130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dalton
Apr 07, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. Our records indicate that your vehicle is back in service, and we are getting the issue resolved. Our records also indicate that you spoke with the advisor and the manager yes terday (4/5), and our game plan is to send the cylinder head sent to be inspected and we would credit some of the last repair to the new repair. I will be sure that your advisor keeps you up to date on your vehicle going forward. If you wish to further discuss your experience, please reach out to our Service Manager Gene Wondell at (636) -717-3030.

April 05, 2023

They got me in quick and replaced the pinon shaft seal, looks good now, I will drive it this weekend and let you know. Thanks for your help. More

by Treehouse62298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt -5starr, Gene Wondell
Apr 07, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

April 05, 2023

Jay and team were A+ from start to finish. Would highly recommend Jim Butler for all your car buying needs! More

by ZAR.TOOLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay, Jen Vawter
Apr 07, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 05, 2023

I am very disappointed getting my correct paper. Now the check paying off my SUV. Was sent to wrong address. . I was able to track it down . 4)4/23 and had to pay out of my pocket $ 27.00 do to los More

by lawrence.dees145
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen Vawter, Lindsey Chaney
Apr 07, 2023 -

Jim Butler Chevrolet responded

Thank you for takin the time to leave your feedback. We apologize that your experience didn't live up to your expectations. If you wish to further discuss your experience, please reach out to our General Sales Manager Tim Rhame at (636) 717-3013.

April 03, 2023

Matt was extremely friendly and responsive. Our test drive and purchase got done quickly. We’ll definitely be coming back! More

by jennybrady75
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Snyder in Finance—great guy!
Apr 06, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

April 03, 2023

Amazing customer service and honest feedback! Would definitely Recommend to family and friends. Thank you! More

by TRAVICAFULLMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Przygoda
Apr 06, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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