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Jim Butler Chevrolet

Fenton, MO

4.3
7,688 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,688 reviews

August 22, 2018

2018 Chevy Equinox First time going to Jim Butler and I was impressed! They have deals no one could touch! Got a great deal on our new 2018 Chevy Equinox diesel! More

by ChrisRauch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Scott Johnson
Aug 22, 2018 -

Jim Butler Chevrolet responded

We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

August 22, 2018

Super Robert Mason goes above and beyond to satisfy his customers. He should be given a huge raise! We have purchased 3 vehicles from him !! And will contin More

by maryspurlock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mason
Aug 22, 2018 -

Jim Butler Chevrolet responded

Mary, thank you for your great review! We’re so happy you had such an amazing experience with Robert! We'll make sure he gets the recognition he deserves for such a job well done. We can’t wait to have you back at the dealership for your next purchase!

August 21, 2018

lesson learned would not recommend for safety inspections, invoice is confusing. It would be nice if someone in management could sit down with me and explain why the More

by ranlin70
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla Merrick
Sep 04, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Lindell. We tried reaching out to you to look at your invoice in detail with you. We hope you got our voicemail and emails. We are always here to help, and, if it would work better for you, you are more than welcome to bring in your invoice to your next visit and we can go over it with you in person. Thanks again.

August 21, 2018

Awesome!!! Professional!!! Above and beyond Had some lifter work done on my gmc. Doug went above and beyond to make sure it was done and done right. Very pleased with the whole experience from t More

by anthony.frederich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug kircher
Aug 21, 2018 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Anthony! We work hard to meet expectations like yours, and we’re happy to hear we went above and beyond for you. We hope to work with you again under more positive circumstances!

August 21, 2018

Need more mechanics I have confidence in the work which is done on both our cars. I worked with Kim in the service department and she was great. She kept me informed and More

by DS.HUGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We are so glad that you have confidence in our service department and that Kim took such great care of you. We understand your frustrations with the longer than anticipated wait time. It looks like we did several services to your vehicle, including the diagnostic time it took to find out what the roaring noise you brought it in for was coming from. We always want to make sure that our customers' safety is #1 and that we are ensuring that there are not any additional problems that might have been missed. Sometimes this thorough service does take a bit longer.

August 20, 2018

Very satisfied with this dealership This is the second time I have been to the service department at this dealership. The first visit was for an oil change and a recall on my car. Everyo More

by shaky1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2018 -

Jim Butler Chevrolet responded

That is awesome! We're thrilled that you had such a positive experience for both of your visits! We sincerely appreciate your business and look forward to your third, fourth, fifth visit and beyond!

August 20, 2018

Tyler forbus was very helpful Tyler forbus got me in a new car when thought I’d be getting a used car!! So thankful and appreciative of everything he did for me!! Excellent custome More

by jamiepotter245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler forbus , Alex Cox, Chris Brinley
Aug 20, 2018 -

Jim Butler Chevrolet responded

That's fantastic! We're so glad that Tyler was able to get you a great deal that exceeded your expectations! Thanks so much for your business and we hope to see you in the future for your next vehicle!

August 20, 2018

Gm makes lemons I have not had my new Duramax for more than a year and a half and I already want to sell it bad I've had nothing but problems with this truck and it i More

by plastercreations
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Butler
Aug 20, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Robert. We did offer you a phenomenal deal for your truck and on a new one, as well as go to bat for you multiple times with GM to try to make this right. At this point we have done all we can to try to make you happy.

Aug 20, 2018 -

plastercreations responded

Fixing the one have would be nice but it apparently is not fixable, as for phenomenal deal , you guys tried to sell me a truck! Fool me once Shame on you do fool me twice Shame on me! This truck has cost me thousands of dollars in lost, delayed and postponed work. There was no understanding in that! Must be nice being the one on the other side and not care of your product cost the little guy money . My gm experience will never happen again . I will not make the same mistake twice. I know all your product aren't like this one they can't be but this brand new 62g sticker Duramax was the worst vehicle I have ever owned , I have owned 20+ used vehicle high miles and out of all of them this new one has been 5x worst than any used hoopty I ever owned so sorry I haven't an issue with wanting to give up another 13-20g for another , not phenomenal!!!!

Aug 20, 2018 -

plastercreations responded

Your service crew are good people and everyone who works for your company has been pleasant but after all the issues I have had it offered a new truck I would probably just take it straight to Ford and trade it in a part-time and give them my money. Nothing against you or your employees out any person but standing behind what is sold and to be a little too step on this truck. They cannot fix all the safety issues? It's really hard to want another gm truck after my experience.

August 20, 2018

Great service I took in my 2016 Malibu for a recall and oil change. There was also a check engine light on, which turned out to be due to a squirrel partying with More

by jrwhite314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2018 -

Jim Butler Chevrolet responded

Thanks for your kind words! We're very glad that Kim had good communication with you regarding the work you had done. Hopefully you won't be having any more partying squirrels under the hood, but if you do, we're always here to help! Safe travels.

August 20, 2018

TOTALLY WORTH THE DRIVE ~ AWESOME DEALER!!! EVERYTHING WAS AMAZING. SO WORTH THE DRIVE FROM MOSCOW MILLS. YOU HAVE A NEW LOYAL CUSTOMER!!! THANKS FOR EVERYTHING JOHN KRIBS - COULD NOT HAVE More

by tmeier0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN KRIBS
Aug 21, 2018 -

Jim Butler Chevrolet responded

Thank you so much! We're thrilled that John took such great care of you during your purchasing experience with us and that we have you as a loyal customer! See you next time and welcome to the Jim Butler Family!

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