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Jim Butler Chevrolet

Fenton, MO

4.2
7,313 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,313 reviews

August 08, 2018

Truck returned with oil everywhere Truck was returned with oil running down passenger side front fender along with oil all over the engine compartment. A pool of oil was on the fender w More

by brusue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brett Estes
Aug 22, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We tried reaching out to you a couple times to allow us to clean up your vehicle for you or send out a car wash voucher as an apology for this situation. That offer absolutely still stands and we want to make sure we do everything we can to make you a happy customer. Please contact Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com to discuss further.

August 07, 2018

Fast friendly service This is my second car purchased from Jim Butler. Service is always fast and staff is always friendly. Heather was diligent on getting my car in for se More

by chels2142
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather, , Scott Johnson
Aug 07, 2018 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals and best service in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Heather and Scott got the recognition they deserved. Hope to see you again in the future!

August 07, 2018

Complex problem fixed my certified used Cruze had several sensor problems last fall that needed replacement. This summer, compressor and vent doors for the a/c needed fix. More

by 2013 Cruzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Reckert, Scott Johnson
Aug 07, 2018 -

Jim Butler Chevrolet responded

Awesome! Thank you so much for your positive feedback! We’re very glad to hear that our service department was able to ensure that you had such a great experience with us. Look forward to working with you again in the future!

August 07, 2018

Exemplary service, as always. As I had mentioned in my previous GM review, everyone, from Heather, Mallory, etc., to Kim, to the techs, all try their best to make me feel like I ca More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2018 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, knowledgeable staff, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

August 07, 2018

Oil change and tire rotation Great all around experience. Dropped my car off on a Friday night and my cat was ready Saturday morning. Friendly staff and great service. Will contin More

by kman250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot the name of the gentleman
Aug 07, 2018 -

Jim Butler Chevrolet responded

Thank you for your 5-star review!! We sincerely appreciate your feedback and your business. Thanks for being a part of the Jim Butler family!

August 07, 2018

Good service Everyone was very polite and friendly work got done on time the free car wash afterwards was also very much appreciated was not expecting that More

by dbuckley84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Aug 08, 2018 -

Jim Butler Chevrolet responded

That is so great to hear! We're glad our team took great care of you. We hope you enjoy your free car wash! Thanks for the love!

August 07, 2018

Excellent Everyone is always so professional and efficient, they truly value my time. Kim provides me with all necessary maintenance info regarding my vehicle. More

by moore_g8420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2018 -

Jim Butler Chevrolet responded

Thank you so much! You're awesome! We're very glad that our team, especially Kim, was able to show how much we value your time and business. We look forward to seeing you next time!

August 06, 2018

Quick, simple, Thorough. In for a oil change and tire rotation. Quick and easy process. Staff is very attentive and makes sure that everything is completed to my satisfaction More

by Rob 13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zensen, Dalton Kiley
Aug 07, 2018 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Rob13! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you in the future!

August 05, 2018

Financing was a nitemare. Tried to charge me high interest. Car was dirty when I looked at it, inside and out. This was a brand new 2018 Camaro 1ss. Was told they were taking it to shop to clean while I did the More

by 33HTPTZZQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ardi Zegullaj, Alex Cox
Aug 06, 2018 -

Jim Butler Chevrolet responded

Thank you for taking the time to give us your feedback. We are very sorry that your experience with our sales and financing department did not match our intention of being the best dealership you have ever been to. We are taking your feedback and addressing all the places we missed in delivering a great experience for you. We assure you we want all of our customers to feel valued and satisfied with their experience with us. We absolutely want to get your new Camaro cleaned up while you're here, look at the OnStar buttons, and make sure any financing questions are squared away. Thank you again for the feedback. It helps us make Jim Butler Chevrolet a better place.

August 05, 2018

Awesome experience The experience was seamless. Gary Hogue (sales) and Patrick in finance were awesome. They weren’t pushy, knew when to give space, and extremely helpfu More

by anon13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hogue, Alex Cox, Patrick Piper
Aug 06, 2018 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Gary and Patrick got the recognition they deserved. Hope to see you again in the future!

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