Jim Butler Chevrolet

Do not go here I had bought a 2008 Chevy cobalt back in 2011 from Troy Hardin, my cobalt had several issues. My car sat for months because of the ignition locking up I had bought a 2008 Chevy cobalt back in 2011 from Troy Hardin, my cobalt had several issues. My car sat for months because of the ignition locking up I didn't feel safe. I contacted Troy Hardin from the start he never did anything about it even though I had purchased the extended warranty. Fast forward to recently they had recalls on the ignition. I spoke with Robyn who at first worked with me by putting me in a rental car, but her attitude had changed calling my daughter telling her I had 24 hours to get the rental car back or she is calling the cops (this was Thursday) My car hadn't even been fixed I picked up my car on Saturday at 11:30. They picked both mine and my daughters car on Thursday night and i got my fixed car back sat. I picked my car up sat they didn't say anything then about getting the rental back that day (and enterprise closes at 12:00pm)..Robyn called me at 1:30 told me I was keeping the rental car until Monday and I was paying for two days. Monday my daughter went in to talk to mike Simms who was rude to her but kept repeating "if you knew me I am a nice guy". My daughter ended up leaving the rental at Jim butler and getting shuttled home. He tried to belittle her, he spoke to her with disrespect, I know I heard the whole recorded conversation. Robyn forsythe and mike Simms both knew the only car we had was the rental. They towed both mine and my daughters car on Thursday. I got my car back Saturday morning. I was then charged by enterprise for Friday( even tho I didn't have my car), Saturday( u picked the car up at 11:30, no way I could of made it to arnold in that time), and Sunday. I cannot see being charged for Friday at all, Saturday( I can maybe see but they should of let me bring it up to the dealership(which Monday he told my daughter she could of done but Robyn didn't give that choice) and Sunday ok. I didn't care to drive it it was parked in my driveway since sat morning. But again Robyn told me I had to return it to fenton enterprise on Monday. No other choice. As far as mike Simms I had tried to talk to him but that man does not want to hear his customers. He is very rude. You cannot belittle your customers and then expect them to want to come back, I was a former gm owner but I will never tie my name to another gm in my life after they way they treated both myself and my daughter. That's there loss not mine. If you value your money and like being treated with respect go elsewhere. If you want to be belittled, yelled at and want to get screwed of here and ask for Troy hardin, Robyn forsythe, or mike Simms. There caring comments are not true they work with no one. More

Terrible Service I stopped by this dealership earlier this week because I wanted to test drive the Spark and the Sonic. The staff was very rude and passive aggressive. I stopped by this dealership earlier this week because I wanted to test drive the Spark and the Sonic. The staff was very rude and passive aggressive. They let me drive the Sonic, but not the Spark (even though they had many outside). I don't recommend this dealership at all, your money is better spent ANYWHERE else. More

I have purchased every car I have ever owned from Jim Butler and I couldn't be happier! The service I have received over the past several years has been top notch from all departments! I consistently r Butler and I couldn't be happier! The service I have received over the past several years has been top notch from all departments! I consistently refer my friends, family and anyone else even considering a Chevrolet vehicle to this business because they have ALWAYS taken care of myself and my family! More

We recently leased a 2014 Chevy Traverse from Jim Butler Chevrolet. I cannot begin to explain the level of courtesy and service that my wife and I received. Tim Rhame was our salesman and he was awesome. He Chevrolet. I cannot begin to explain the level of courtesy and service that my wife and I received. Tim Rhame was our salesman and he was awesome. He facilitated every single request we threw his way without ever saying no. Brad Sowers recommended Tim to us and we are very glad he did. I will recommend Jim Butler and Tim to any person I come across that is looking to buy a car. They finally made the car buying experience pleasant. More

Kevin at Jim Butler Chevrolet in Fenton had very little knowledge of the Malibu he was trying to sell. He was unable to provide the car the internet sales rep had emailed about. He also acted like he did knowledge of the Malibu he was trying to sell. He was unable to provide the car the internet sales rep had emailed about. He also acted like he didn't know the price difference between the ECO and LT Malibu's. We went in wanting an ECO and ended up with an LT. He did not work well with us on the price nor did he relay any usefull information about the vehicle, such as, there is no spare tire, the roadside assitance it comes with, the included free oil changes the dealer provides. After the sale, we notice a rubber piece missing in the door. He did not help as he promised to solve the issue and quickly sent us to service. He will tell you anything to make the sale and not back any of it up. To add to the mess, the finance guy automatically assumed we would use the company they prefer without asking. Even worst, the finance company said the sales sheet was missing multiple pieces of information so the competency of the employees is sub par. They said they are number 1 and between this dealer and another, that is the universal signal to turn around and leave. They only care about the bottom dollar and will manipulate people for a sale. I will go back only to deal with the issues for my elderly mother they took advantage of, but I will never buy or recommend Jim Butler Chevrolet in Fenton, MO. More

Terrible place don't waste your time. Big waste of my time and nothing but lies. People were nice but not truthful at all. Stay away time and nothing but lies. People were nice but not truthful at all. Stay away More

I have been working with Chris for about a week on a tough trade with tough financing. He has been great and everytime I talk to him he is upbeat and is very willing to help me get what I really want. tough trade with tough financing. He has been great and everytime I talk to him he is upbeat and is very willing to help me get what I really want. I have not made a purchase yet, because I am still waiting for that perfect fit, but I hope that Butler Chevrolet can make a Camero deal work because I really want to come back and edit this review to say that Chris busted his butt to get my deal done! If not, Chris still gets Kudos for his customer service and the dealership gets kudos for hiring such a customer centered professional. More

I have been buying cars for over 51 years, Jim Butler Chevrolet has to be one of the best auto dealers inn St. Louis, and Brad Sowers Dealer Principal has been so helpful in maintaining the good customer Chevrolet has to be one of the best auto dealers inn St. Louis, and Brad Sowers Dealer Principal has been so helpful in maintaining the good customer dealer relationship, there always a follow up to make the client is happy with the service that they had, I would recommend this dealership to anyone. More

I bought 2 vehicles, both used. My Corvette has been in the shop for almost 3 weeks for a single repair. I was told on numerous occasions the part was on order. I went by today and was told the part was no the shop for almost 3 weeks for a single repair. I was told on numerous occasions the part was on order. I went by today and was told the part was not there for the third time.Since I bought the car it has been in the repair shop there longer than at my home. The other car, a Cobalt, runs well so far, except for a minor brake squeek.I received a very good loan rate, but my credit is excellent(paid cash for the Cobalt). The personnel there are very courteous and professional, but why does it take 3 weeks to fix a steering gear box?If it weren't for the glacially slow repair Dept., I would have bought additional vehicles from them.I am uncertain if I should buy more if they can't make simple repairs in a timely fashion. More