Jim Butler Chevrolet
Fenton, MO
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 AM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Poor Communication and Customer Service They have a poor communication and Customer service there. They gave me a car saying that I got finance with company . They told me to take the car ho They have a poor communication and Customer service there. They gave me a car saying that I got finance with company . They told me to take the car home for a week cause they had me waiting out there for 3-5 hours. So I took the car home and I had it for a week and then they turn around saying come back up they to sign my paper work cause thry had me finance with a company, so Im thinking I have the car about almost 3 weeks later they turn around and none of my paper work was right what I gave them no they where wrong everything was right what I gave them (NO THEY DIDN'T GET ME FINANCE WITH NO COMPANY THEY LIE TO ME) I WOULD NEVER EVER SEEN SOMEBODY OUT THERE TO GET A CAR. IF YOU TRYING TO GET A CAR WITH THEM DON'T GO CAUSE THEY WILL HAVE YOU ON A RUN AROUND NEVER EVER AGAIN DO BUSINESS WITH THEM EVER. I TRUST THEM WITH MY CREDIT, THIS COMPANY RAN MY CREDIT 5 OR TIMES THINKING I HAD A AUTO LOAN. THIS IS A WORST PLACE TO GET A CAR!!!! More
honesty and intelligence is hard to find on a car lot We were trying to pay cash for a 40-45K vehicle cash or financing it ourself-- we communicated directly and just got talked to in circles and never go We were trying to pay cash for a 40-45K vehicle cash or financing it ourself-- we communicated directly and just got talked to in circles and never got an answer on what the price is and what they would do to get our business today but rather what a great deal it would to be to spend 60-70K on a 2016 model. It's too bad bc they have a car we want to buy- but cars are commodities so we will just go else where. More
Ripoff finance department Salesman was nice but once the deal got to finance department it went bad. Rick Hagar was the finance guy that we dealt with. When you offer a 11.9% r Salesman was nice but once the deal got to finance department it went bad. Rick Hagar was the finance guy that we dealt with. When you offer a 11.9% rate to a customer with good credit are you really doing the best you can for the customer. Went to different dealer & got a 3.9% rate on same vehicle. Guess Rick had mortgage payment due & needed some extra cash. More
The service department leaves you in the dark. I bought a new vehicle and the sales department is fine, but the service department leaves you in the dark. I paid to get protective chemicals put on I bought a new vehicle and the sales department is fine, but the service department leaves you in the dark. I paid to get protective chemicals put on the new vehicle I bought on August 5th and the service department didn't call me until August 27th to set up an appointment. Even if they were busy they could have called and told me it will be a while, but instead they leave you in the dark not knowing what is going on. More
Gave me what I wanted for my trade. They only offered me $1,800 for my trade at first, but I would not take that. They then gave me the $3,000 I wanted for my trade, so I bought the C They only offered me $1,800 for my trade at first, but I would not take that. They then gave me the $3,000 I wanted for my trade, so I bought the Chevrolet Trax. The sales agent was fine. He was not cocky or obnoxious. He was also apologetic for mistakes. More
THE FRIENDLIEST DEALERSHIP IN TOWN I want to THANK TRENT for making my first new car experience the BEST ever. Everyone there has excellent customer service. My husband and I were greet I want to THANK TRENT for making my first new car experience the BEST ever. Everyone there has excellent customer service. My husband and I were greeted abd welcomed there the entire time. I have to give TRENT an A plus. He just didn't try and give me a car he gave me what I wanted. It was not about a sale TRENT made it about me. We are buying another car in the next month. I already know where I will be going and who's my sales person. Thanks Jim Butler , TRENT and everyone for the wonderful experience. More
The service department is amazing Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out of his way to help me. The whole service team went out of their way to help make it a easy process More
We play games s/b their motto Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for th Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for that make and model. Got to dealership and Mike took me onto office, closed door as if he was breaking bad news to me said "They told you wrong" " a new key will cost around $400 as there are hours of labor involved" - really ? are you %*#@^ me. I calmly stated that I was going to call 1-800-chevy and tow it either back home or to another dealer - all of the sudden he was going to do it for $175. what a shady, sketchy, classic slimy trick - I wonder how many elderly people get ripped off with this kind of tactic. More
disrespectful and argumentative employees I received a recall letter from gm about my Chevrolet equinox. It has bad piston rings create oil consumption. (It has been burning oil for a year. I received a recall letter from gm about my Chevrolet equinox. It has bad piston rings create oil consumption. (It has been burning oil for a year. I called jim butler service and they said they would have to order the parts. 3 months later I called them and they said the parts have been there for over a month but they didn't know who ordered them. I then had to make an appointment. I dropped off the vehicle overnight and received a call from Kim the next morning. She said that I would have to purchase an oil change and bring the car back every 1000 miles 5 times in order for them to verify the oil loss. I told her that sounded shaddy and I wanted to speak witthe service mamager (Mike). After 5 hours of waiting I called gm recall hotline. They said that is not how that process works. I then called kim back to explain what gm said she informed me that gm already had a rep contact them. She then became extremely argumentative and disrespectful telling me they need proof that im not lying about the engine burning oil. I told her that its a recall and to forget the whole thing and pull my vehicle out im coming up to get it. Upon arrival the manager Mike hide behind the cashier door until I left like a little kid. All I have to say is wow. I will not return to jim butler EVER. and I will make sure to tell everyone how childish and disrespectful this dealership behaves. More
Go somewhere else My mother and I went to look for a 2014 Suburban. The Fenton location was near closing so all the indoor lights were on and we could see a bunch of me My mother and I went to look for a 2014 Suburban. The Fenton location was near closing so all the indoor lights were on and we could see a bunch of men looking through the window at us, but no one came out. We asked a salesman working with someone else for sales help. Finally, a middle aged guy came out and was obviously annoyed. He showed us a car that wasn't what we wanted. I asked that he take my number and what we were looking for. He never called and we felt like we weren't treated right. We just bought a beautiful 2014 Suburban while on vacation in Utah. There are so many options, spend your money where you're appreciated. More