Jim Butler Chevrolet

I came in for an oil change. Very friendly service. I just don't understand why it takes so long to get your oil changed when you have an appointment. I was warned it would be 9 Very friendly service. I just don't understand why it takes so long to get your oil changed when you have an appointment. I was warned it would be 90 mins, but it was closer to an hour. It just seems strange to me that it would even take 90 minutes. More

Exceptional Staff, Exceptional Service There is something to be said about going to Jim Butler Chevrolet and never once feeling like the sales people were trying to sell you anything you di There is something to be said about going to Jim Butler Chevrolet and never once feeling like the sales people were trying to sell you anything you did not want. In fact, giving ACTUAL service by helping you get into a vehicle that meets your needs and wants is the name of their game. From first contact with the exceptional staff at Jim Butler Chevrolet in Fenton, Missouri to the moment I left their dealership with a wonderful new car (and even after) there has not been a moment that I felt like they saw me as a dollar sign, quota, or commission. They always referred to me and other people looking to buy a vehicle as guests, never customers. When looking at getting into a vehicle, I was contacted by a Julie and she quickly helped me understand what I still needed to do in order to get into a great vehicle while also rebuilding my credit. She and my vehicle specialist, Tyler worked with me after I told them more about my financial situation. Since I did not have a vehicle currently, I had fully expected to take public transit on a 2.5 hour trip to get to the dealership to look into vehicles, but Tyler went ABOVE and BEYOND his duties by suggesting that he could come and take me to the dealership since it was not too far out of the way (by vehicle the dealership was only 30 minutes away). The process of getting into an actual vehicle was extremely streamlined. I found the car I wanted within minutes of Tyler showing me the choices I had picked out. Patrick, my financial analyst and consultant, helped by asking me a series of questions about what I was looking to pay a month for a vehicle, bills, etc. He made sure that it was below the maximum amount I would feel comfortable paying for per month. He explained the options of the payment plans and gave valid reasons for why he felt I should go with certain options. He even pushed my first monthly payment back as far as he could just to help me out. I had only one hitch in buying my vehicle and it came when my Visa card kept getting declined by my bank despite having the funds for my down payment. We kept trying to process my payment and it still wasn’t going through, but I showed them the amount that was in my account. Patrick came up with the wonderful suggestion that I could go to an atm nearby and get the funds that way. After numerous failed attempts I took Patrick’s suggestion. Tyler got another vehicle ready so I could head to the bank without walking, since mine was getting a thorough service check and they were providing me with a full tank of gas for my vehicle. After getting my down payment finally, I went back to dealership and the rest of the process was quick. Thank you Jim Butler Chevrolet and staff in Fenton, Missouri! You made my car buying experience exceptional! You know what guests want and you provide it to the best of your ability. Your capacity to anticipate your guests needs and the responsiveness in action to those needs are perfect! More

Very polite and informative While waiting for oil change I did walk the showroom. I was actually thinking of trading up. Maybe even a new Camero. I have a solid payment history w While waiting for oil change I did walk the showroom. I was actually thinking of trading up. Maybe even a new Camero. I have a solid payment history with Alley and my credit has improved to the high 700s. Excellent actually so financing would not of been a problem. However every sales person had their faces in their phones to even notice me. Sad. More

Great Service Robert was as always a great salesman! Things were different for me with my purchase this time. We found ourself not needing two vehicles. We just pur Robert was as always a great salesman! Things were different for me with my purchase this time. We found ourself not needing two vehicles. We just purchased a Chevy Cruze and a Z71 from Robert last year! Then found ourselves needing to downsize because I took a job with a company vehicle. Robert did his best to help us again. We traded the two for one 1500 Chevy LTZ. Great truck!!!! Thanks again Robert Mason!! More

no appointment i showed up without an appointment JUST to have them look at a trim piece that was coming off.. Service ended up having the piece in stock and install i showed up without an appointment JUST to have them look at a trim piece that was coming off.. Service ended up having the piece in stock and installing it within a few minutes.. I wasn't expecting to get it fixed but did.. thanks for saving me another trip. More

Same Great Service This was the second car we had purchased from Jim Butler Chevrolet. We bring our cars into the dealership because they know exactly what we need for o This was the second car we had purchased from Jim Butler Chevrolet. We bring our cars into the dealership because they know exactly what we need for our vehicle. Besides a routine oil change and tire rotation we were having an issue with the push-to-start feature and the keyless entry. While they weren't able to diagnosis the problem, they did check the wiring and connection and reassured us that everything was as it should be. The staff and technicians at Jim Butler are always so pleasant and respectful of your time. I'd recommend them to anyone looking to buy a car. More

I'm not so sure about the service writers knowledge. Used to really love it and have purchased quite a few vehicles from Jim Butler Dealerships (five since 2004), Love my Chevy sales guy Casey Bauer, bu Used to really love it and have purchased quite a few vehicles from Jim Butler Dealerships (five since 2004), Love my Chevy sales guy Casey Bauer, but with my 2016 Silverado High Country, I've not loved the service department. More

Service Received on Recall The service received on this visit was completely satisfying. We received notification from the dealer about the recall, and they set up the appointme The service received on this visit was completely satisfying. We received notification from the dealer about the recall, and they set up the appointment within two days. We waited at the dealership, while the work was being performed. We are completely satisfied with the work, and the service. More

Best experience buying a car so far Mike Gray jumped through hoops to get the Deal done making sure I seen everything that I was looking for and we finally found what fit my financial si Mike Gray jumped through hoops to get the Deal done making sure I seen everything that I was looking for and we finally found what fit my financial situation. More

Very good In and out very quickly. Everyone was friendly. Plenty of coffee and doughnuts. They found the info for the free oil change and tire rotation coupon t In and out very quickly. Everyone was friendly. Plenty of coffee and doughnuts. They found the info for the free oil change and tire rotation coupon that I had misplaced. More