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Jim Butler Chevrolet

Fenton, MO

4.2
7,314 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,314 reviews

August 21, 2018

Awesome!!! Professional!!! Above and beyond Had some lifter work done on my gmc. Doug went above and beyond to make sure it was done and done right. Very pleased with the whole experience from t More

by anthony.frederich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug kircher
Aug 21, 2018 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Anthony! We work hard to meet expectations like yours, and we’re happy to hear we went above and beyond for you. We hope to work with you again under more positive circumstances!

August 20, 2018

Gm makes lemons I have not had my new Duramax for more than a year and a half and I already want to sell it bad I've had nothing but problems with this truck and it i More

by plastercreations
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Butler
Aug 20, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Robert. We did offer you a phenomenal deal for your truck and on a new one, as well as go to bat for you multiple times with GM to try to make this right. At this point we have done all we can to try to make you happy.

Aug 20, 2018 -

plastercreations responded

Fixing the one have would be nice but it apparently is not fixable, as for phenomenal deal , you guys tried to sell me a truck! Fool me once Shame on you do fool me twice Shame on me! This truck has cost me thousands of dollars in lost, delayed and postponed work. There was no understanding in that! Must be nice being the one on the other side and not care of your product cost the little guy money . My gm experience will never happen again . I will not make the same mistake twice. I know all your product aren't like this one they can't be but this brand new 62g sticker Duramax was the worst vehicle I have ever owned , I have owned 20+ used vehicle high miles and out of all of them this new one has been 5x worst than any used hoopty I ever owned so sorry I haven't an issue with wanting to give up another 13-20g for another , not phenomenal!!!!

Aug 20, 2018 -

plastercreations responded

Your service crew are good people and everyone who works for your company has been pleasant but after all the issues I have had it offered a new truck I would probably just take it straight to Ford and trade it in a part-time and give them my money. Nothing against you or your employees out any person but standing behind what is sold and to be a little too step on this truck. They cannot fix all the safety issues? It's really hard to want another gm truck after my experience.

August 20, 2018

Great service I took in my 2016 Malibu for a recall and oil change. There was also a check engine light on, which turned out to be due to a squirrel partying with More

by jrwhite314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2018 -

Jim Butler Chevrolet responded

Thanks for your kind words! We're very glad that Kim had good communication with you regarding the work you had done. Hopefully you won't be having any more partying squirrels under the hood, but if you do, we're always here to help! Safe travels.

August 20, 2018

Tyler forbus was very helpful Tyler forbus got me in a new car when thought I’d be getting a used car!! So thankful and appreciative of everything he did for me!! Excellent custome More

by jamiepotter245
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler forbus , Alex Cox, Chris Brinley
Aug 20, 2018 -

Jim Butler Chevrolet responded

That's fantastic! We're so glad that Tyler was able to get you a great deal that exceeded your expectations! Thanks so much for your business and we hope to see you in the future for your next vehicle!

August 20, 2018

If they tell you 30mins. Expect to be there 3 times as long 25 words isn’t enough! Had car 5 days for warranty work. Gave it back with a jacked up wheel. Waited 3hrs for a “30minfix”! More

by noc7
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2018

Great customer service, great communication Customer service and communication next to none. End result on two vehicles in for repair couldn't have been smoother. My service representative Kim m More

by rogerwilson47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2018 -

Jim Butler Chevrolet responded

Awesome! We're so glad that Kim took such great care of you! Thanks for your kind words and 5-star review. Safe travels and see you next time!

August 20, 2018

First visit Everyone was friendly and welcoming. I am new to the area and that was very encouraging. The service was great and I didn't have to wait a long time More

by mclame
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Kiley
Aug 20, 2018 -

Jim Butler Chevrolet responded

We greatly appreciate you trusting us with your service visit! We are glad to hear that you enjoyed your experience with us and we look forward to working with you again! Safe Travels.

August 20, 2018

Very satisfied with this dealership This is the second time I have been to the service department at this dealership. The first visit was for an oil change and a recall on my car. Everyo More

by shaky1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2018 -

Jim Butler Chevrolet responded

That is awesome! We're thrilled that you had such a positive experience for both of your visits! We sincerely appreciate your business and look forward to your third, fourth, fifth visit and beyond!

August 20, 2018

TOTALLY WORTH THE DRIVE ~ AWESOME DEALER!!! EVERYTHING WAS AMAZING. SO WORTH THE DRIVE FROM MOSCOW MILLS. YOU HAVE A NEW LOYAL CUSTOMER!!! THANKS FOR EVERYTHING JOHN KRIBS - COULD NOT HAVE More

by tmeier0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOHN KRIBS
Aug 21, 2018 -

Jim Butler Chevrolet responded

Thank you so much! We're thrilled that John took such great care of you during your purchasing experience with us and that we have you as a loyal customer! See you next time and welcome to the Jim Butler Family!

August 17, 2018

Great Buying Experience This is a no buy pressure dealership.Test drove, discussed cost and drove away in our new car. Keith was knowledgeable about the vehicle and helped us More

by rolandkane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Keith Wilcox
Aug 17, 2018 -

Jim Butler Chevrolet responded

That is great to hear, Ronald! We're honored that you came to us for your new Malibu. And we agree- Keith is a great asset here at the dealership! We hope to see you again for your next vehicle. Until then, safe travels and let us know if we can be of any assistance!

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