Jim Butler Chevrolet

Came in for my first oil change and tire rotation I received great help in getting the appointment as soon as possible and I was very happy with the service. They even buffed out some tar I had on my I received great help in getting the appointment as soon as possible and I was very happy with the service. They even buffed out some tar I had on my lower fender. More

Great! Great customer service! John listened to what we needed and showed us exactly what we wanted. No one tried to push us into extras or more expensive ve Great customer service! John listened to what we needed and showed us exactly what we wanted. No one tried to push us into extras or more expensive vehicles. More

Awesomeness Very professional and up front customer service...Doug made sure to keep me posted regarding the status of my vehicle. He was very friendly and my veh Very professional and up front customer service...Doug made sure to keep me posted regarding the status of my vehicle. He was very friendly and my vehicle was fixed without any further concerns. More

Process The entire process was very easy and pleasurable. The new truck is great along with the price. Robert made it very easy. I will go back again for my n The entire process was very easy and pleasurable. The new truck is great along with the price. Robert made it very easy. I will go back again for my next vehicle. More

Very pleased Everyone at Jim Butler has been awesome . Very happy with my purchase. Appreciate all the help and will recommend you guys to anyone . Keep up the go Everyone at Jim Butler has been awesome . Very happy with my purchase. Appreciate all the help and will recommend you guys to anyone . Keep up the good service. More

Service work Very friendly staff. I had an issue with my trucks DEF tank (again). It was repaired and an additional problem later surfaced. Doug got my truck back Very friendly staff. I had an issue with my trucks DEF tank (again). It was repaired and an additional problem later surfaced. Doug got my truck back in right away and the problem was repaired. Kim was also very helpful, as always. More

Great!!! Everyone was super nice and helpful. Tyler Forbus went above and beyond for me!!! I would reccommend them to anyone who needs a car and would like to Everyone was super nice and helpful. Tyler Forbus went above and beyond for me!!! I would reccommend them to anyone who needs a car and would like to receive good customer service. More

Service The customer service in the service department is awful. They wanted my vehicle 2 days just to diagnose a light in. They said it would take that long The customer service in the service department is awful. They wanted my vehicle 2 days just to diagnose a light in. They said it would take that long even with an appointment... ridiculous. To it to another dealer they got it in same days and repairs within a few hours. More

Excellent Customer Service I was very pleased with the customer service skills by the salesman. The employees were kind, and i was impressed by the way everyone was making sur I was very pleased with the customer service skills by the salesman. The employees were kind, and i was impressed by the way everyone was making sure you were taking care of. I love team work on the job and i saw this at Jim Butler. More

Lack of accountability for schedule time When an appointment is set the service isn't begin on time the Service manage stated this is acceptable because they provide a waiting area with a TV When an appointment is set the service isn't begin on time the Service manage stated this is acceptable because they provide a waiting area with a TV and free WiFi . Basically my time is not valued. Given the service department disregard for those that set appointments this should not be an option. My husband trust and works with Casey to purchase his trucks but I take care of the maintenance and if this is the best maintenance service available I've told him to purchase elsewhere. This is the 3rd time I've waited 3 plus hours from appointment time for a simple oil change and rotationof tires (yesterday Firestone completed this task on our other vehicle in 45 minutes). More