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Jim Butler Chevrolet

Fenton, MO

4.2
7,279 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,279 reviews

August 29, 2018

Great!!! Everyone was super nice and helpful. Tyler Forbus went above and beyond for me!!! I would reccommend them to anyone who needs a car and would like to More

by gastonjustus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Forbus, Alex Cox, Patrick Piper
Aug 29, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! It made our day here at Jim Butler Chevrolet. We are honored that you chose us to trust with your vehicle purchase and our team was happy to share that experience with you! Thank you again for joining the Jim Butler family and we look forward to seeing you for your routine maintenance and future vehicle purchases!

August 29, 2018

Service The customer service in the service department is awful. They wanted my vehicle 2 days just to diagnose a light in. They said it would take that long More

by smichele1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure. A writer in the service department
Aug 29, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We do certainly understand that wait times can be frustrating and that our customers' time is very valuable. We do highly recommend scheduling an appointment to come in. Due to our extremely high volume (much higher than any other dealer in the area), there are times when the waits get a bit longer. We do take Check Engine Lights (CEL) very seriously, as they are often a sign of bigger problems that put our customers at risk. For these reasons, we do a very thorough inspection and diagnostic of CELs. I hope that this clears up some of your frustrations and questions regarding your recent service visit. If you would like to discuss this matter further, please call Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com.

August 29, 2018

Excellent Customer Service I was very pleased with the customer service skills by the salesman. The employees were kind, and i was impressed by the way everyone was making sur More

by norrislisa50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sparks, Alex Cox, Patrick Piper
Aug 29, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We love you too! We're honored that you chose us to share your purchasing experience with! We hope to work with you again in the future. Safe travels!

August 29, 2018

Lack of accountability for schedule time When an appointment is set the service isn't begin on time the Service manage stated this is acceptable because they provide a waiting area with a TV More

by jpmooney289@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sevice manager, he did not give his full name or business card
Aug 30, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We do understand your frustration with wait times. When you schedule the appointment, it should have been communicated that the appointment is to meet with the service advisor, rather than immediate start of work on your vehicle. That is also reiterated in your reminder emails and when meeting with the service adivsor. Depending on the work being done, the wait can be longer. We do very much value our customers' time and are constantly working to shorten those wait periods. In addition to the waiting area, we do offer shuttle services and rental vehicles if our customers would prefer. While it is true that we are not a quick lube shop environment, we also have GM certified technicians that are working on the vehicles, were other shops like the one your mentioned would not have certified techs. We hope you will reconsider not coming to us for service.

August 29, 2018

Sale Rep Top Notch. Loan department disappointing. Brian Andrews is the best sales rep we’ve ever had. Would recommend him to anyone and want him again. This is the 2nd time we’ve bought new cars in More

by danr4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Andrews, Loan Rep: Female name?, Alex Cox
Aug 30, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback and thank you for your repeat business. We are very glad that everything went great with Brian, and we agree- he is an asset to the company that we are lucky to have on our team. With regard to your financing experience, we are sorry to hear that portion of your experience has not been a positive one. We have made personnel changes in our financing department and are continuing to work on improving customer experience, wait times, and attitude. If you have any questions regarding your financing or warranties, please contact Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017 to discuss further. We do sincerely appreciate your business and want the whole process to be positive. Thank you again for your feedback so we have the opportunity to improve.

August 28, 2018

Very easy and welcoming. go see tyler he was great had me in a new car before i knew it he even showed me everything about may new car even though he had customers waiting. More

by sandra.page00@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Forbus, Chris Brinley
Aug 28, 2018 -

Jim Butler Chevrolet responded

We're so glad that Tyler took such great care of you during your visit with us! Thank you for your business and you kind recommendation! Congratulations on your new vehicle and we look forward to seeing you next time!

August 28, 2018

Very precise relaxing They gave me a time they best that time very friendly. They kept to what they said and was always open with a smile. Exceptional. More

by michelleninness1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Sparks, Tom Butler, Melissa Perez, Mike Johnson
Aug 28, 2018 -

Jim Butler Chevrolet responded

Thank you so much for your kind words! We're so glad that you had a great experience with us. We're always here to help! Safe travels!

August 27, 2018

If you need a car see John Zensen at Jim Butler I had a great experience at jim butler Chevrolet. They were patient with my schedule and helped me find the best vehicle for me without any problems. More

by derek.bump24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kelly smith, Alex Cox, John Zensen
Aug 27, 2018 -

Jim Butler Chevrolet responded

Thank you for such a great review! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that John got the recognition he deserved. Hope to see you again in the future!

August 27, 2018

proffesional and pleasant. The service was professional and I was kept in the loop through the entire process. I did not come in contact with anyone that was not pleasant. More

by David Drake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Kiley
Aug 27, 2018 -

Jim Butler Chevrolet responded

That is great to hear, David! We're so glad that Dalton made sure to have great communication with you during your appointment and that the rest of our team was also kind! Thanks for your feedback and your business!

August 26, 2018

Regular maintenance, Had good service and was done on time, ,sooner than thought personal were great. Will definitely be back. for future services . Vehicle was More

by tomhenleystl3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons , Melissa Perez
Aug 27, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We work hard to make sure that our customers are taken care of with excellent customer service, on time, and with the service done right. We're very glad we hit that mark with you! See you next time and safe travels!

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