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Jim Butler Chevrolet

Fenton, MO

4.2
7,315 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,315 reviews

September 05, 2018

My New Cruze They took there time and had patience with me and went over again and again all of my options, prices, cars and pros and cons of each car that I was i More

by queenbof6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zensen
Sep 05, 2018 -

Jim Butler Chevrolet responded

That is so great to hear! We're very glad that John took great care of you throughout your purchasing experience and made sure you were able to make a fully informed decision that you are comfortable with! We look forward to seeing you next time! Safe travels.

September 05, 2018

Tire senser Great customer service! Kim is always pleasant, and friendly when I bring my cars in for service. She also gave me advice of who to talk to about pur More

by queenbof6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zensen
Sep 05, 2018 -

Jim Butler Chevrolet responded

That is fantastic! Kim is truly an asset to our company and we'll make sure that she gets the recognition she deserves! Thank you so much for your business and your feedback!

September 05, 2018

Painless and easy to deal with! Fair trade in value given for my vehicle and a overall great experience with them. My salesman "FUZZ" was professional and very easy to work with! I w More

by john.whalen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2018 -

Jim Butler Chevrolet responded

Fantastic! Thank you so much for your positive feedback and recommendation! We’re very glad to hear that Fuzz was able to ensure that you had such a great experience with us. We hope you enjoy your new vehicle for many years to come!

September 05, 2018

Long Wait for Oil Change I love Jim Butler Chevrolet, both sales and service. However, this visit was out of the ordinary. I had a 10:15 appointment. I arrived by 10:10 but More

by skastner
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Sep 05, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We do understand your frustration and understand that your time is valuable. We have been experiencing extremely high volume at the dealership lately and sometimes that does make wait times a bit longer than anticipated. That being said, we are continually working to shorten this wait time for our customers and sincerely appreciate your business while we work to improve. We are making big changes to our service department for the check in/out process that will really streamline things and cut down on wait times. We hope you have a better experience with your next visit after these improvements are completed.

September 05, 2018

Dont buy from here Nothing but trouble from place. The only person I felt that was great was Doug back in the service center. He was really the only one who listened to More

by Handball22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ardi Zegullaj, Mike Marshall
Sep 10, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We have tried to reach out to you to get your name and look into this matter further. We want to do everything we can to fix problems that arise for our customers. We absolutely do care about our customers and we're glad that you had a great experience with Doug. Please reach back out to us if you would like to discuss further.

September 05, 2018

New Tires We had to get two more new tires put on the vehicle. We were given a "loaner" vehicle to drive while repairs were made. The car ended up in the shop More

by tressacrites
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Sep 05, 2018 -

Jim Butler Chevrolet responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us for your next service appointment!

September 05, 2018

Oil Change Long wait for an oil change on a Saturday morning when I had an appointment. I was told at check out appointments do not take priority over walk in bu More

by aprilknapp73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug in Service
Sep 05, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, April. We do apologize that your service appointment didn't go as smoothly as we strive for every customer experience to be. I'm not sure who told you that appointments don't take priority over walk ins, but that is absolutely not true. In fact, we only accept walk in appointments on Saturdays (and we rarely do) if they drop their vehicle off or are willing to wait 5-6 hours for routine maintenance. With regard to your service writer shaking his head, I can assure you (as a woman myself who often works directly with Doug) that his reaction was in no way specifically because you are a woman. His reaction was purely because we recommend getting oil changes every 5,000 miles. It had been 12,000 miles since your last oil change. Him shaking his head was probably out of concern for your vehicle running properly and out of concern for you safety, and not from a place of judgement. This is also why he recommended additional services (EPR Service, Induction Service, Cabin Filter and Air Filter). Routine maintenance on vehicles is essential to them running properly, and our first concern is our customers' safety in our vehicles. We hope you will reconsider your experience in this light and come back to work with us in the future.

September 05, 2018

Meet Expectations always Jim Butler has yet to make a mistake on any vehicle we have had serviced. We will always bring our Chevy in for service to Butler More

by slinkard1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Sep 05, 2018 -

Jim Butler Chevrolet responded

That is so great to hear! We sincerely appreciate your repeat business and hope we continue to keep our perfect record with your vehicles! Safe travels and see you next time!

September 05, 2018

Expensive and Doesn't Meet Expectations On my most recent visit I made an 8:15 am appointment for an oil change and safety/emissions tests. When I arrived, I agreed to have filters replaced More

by ssw334
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Kircher
Sep 05, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We're glad that our service personnel was very friendly and communicated our recommendations and when your vehicle was ready, as well as confirming when you would need your vehicle back. It sounds like we may have dropped the ball a little bit on setting time expectations, though. The oil change and tire rotation takes 90 minutes. The safety and emissions test also takes a bit of time. Plus the time you spent talking to Doug at check in. All of this together, would put your expected time of completion at about 2 hours. While we do understand that long wait times can be frustrating, it sounds like we did hit the 2 hour mark. We will make sure to chat with your service advisors about communicating expected wait times more thoroughly. We also understand that it can seem like our services may be a bit expensive in comparison to quick service shops, however we are very competitively priced with other dealerships. Our services are also done by union, GM certified technicians, using high quality supplies and parts, and thoroughly ensuring that your vehicle is in it's safest condition (all things not true at quick service shops). We hope this peace of mind has added value to our customers. With these factors in mind, we do hope that you will continue to come see us for your service needs. We sincerely appreciate your feedback and your business and we hope to really wow you going forward.

Sep 06, 2018 -

ssw334 responded

I appreciate your reply and do hope that I feel wow-ed at my next visit.

September 04, 2018

Friendly staff, easy car buying experience Bought a new Chevy malibu from a very nice guy named dan. He greeted us out in the parking lot and from then on, helped me all the way through buying More

by alyssawhite33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Albertsmeier, Alex Cox
Sep 04, 2018 -

Jim Butler Chevrolet responded

Thank you for such a great review and congratulations on your first new car! We work really hard to offer the best deals in the best possible environment, so we’re happy to see that reflected on your last visit. We made sure that Dan got the recognition he/she deserved. Hope to see you again in the future!

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