Jim Butler Chevrolet

Fast and Friendly....just how I like it!! I've never had an issue with the service center. Mike Johnson has always been nice to me and explained everything in depth. He'll call me and give m I've never had an issue with the service center. Mike Johnson has always been nice to me and explained everything in depth. He'll call me and give me heads up on what's going on with my truck. I can call for an oil change/tire rotation appt. and get it done the next day. If I don't have a ride to drop it off, they provide their shuttle to take me home and pick me up when it's done!! I've bought 2 trucks from them... the first truck I was having the oil changed/tires rotated and decided to wait in the waiting room. Alex Cox walked by and asked how long I've been waiting, it really wasn't long at all. He thought it was too long and hooked me up with some FREE oil changes & tire rotations!!! Awesome customer service!! I'm ordering a new truck in 2 years, I'll be back!!! More

Doug Kircher was great! We worked with Doug on getting some issues fixed that were covered under our warranty, Doug handled everything from the time we dropped the car off un We worked with Doug on getting some issues fixed that were covered under our warranty, Doug handled everything from the time we dropped the car off until we picked it up. He was the one who dealt with the warranty company and the service center. He was always calling and keeping us in the loop regarding all issues concerning the vehicle. More

Service bottleneck I brought my vehicle in for an oil change, tire rotation and touch screen replacement early on a Monday. They finally got it in the shop late on Tuesd I brought my vehicle in for an oil change, tire rotation and touch screen replacement early on a Monday. They finally got it in the shop late on Tuesday afternoon. Started working on the touchscreen problem on Wednesday and determined that they needed to order a new one. Friday, they called and told me that the wrong part was sent and the correct one was on back order. The parking lot was so full of cars waiting for service that it was difficult to maneuver. I was not happy with the amount of time that it took without fixing my vehicle. I spoke with the Service Manager and communicated my displeasure. More

They have a broken process When you make an appointment days earlier and then are told all your appointment is for a consultation and they are not prepared to repair your vehicl When you make an appointment days earlier and then are told all your appointment is for a consultation and they are not prepared to repair your vehicle something is wrong. Then they give you a completion date and don't meet it nor donuts get s call telling you your vehicle isn't finished. More

Things are looking up We had purchased our Kia Soul here 2 years ago and the service etc was perfect. We have recommended Jim Butler to several others and 2 went on to buy We had purchased our Kia Soul here 2 years ago and the service etc was perfect. We have recommended Jim Butler to several others and 2 went on to buy cars there. So we were saddend when we purchased our newer Kia Sorento last week and things weren't as advertised by the sales person. we reached out to Mike Brewer and he has been working tirelessly to get us our second key and working to get our tow package functional. He also worked with Doug Darr who has been a great help with working things out. We felt our salesperson dropped us after the sale and we are so happy that we had Mike to go to. He made himself available to us from the start and we want to thank him! We also enjoyed dealing with Dalton Kiley in the service department. More

Awesome experience! What a great dealership! Wonderful experience from the beginning until the end of the sale! Will pass on the wonderful service that we received! Than What a great dealership! Wonderful experience from the beginning until the end of the sale! Will pass on the wonderful service that we received! Thank you! We will be back! More

Oil Change and warranty work Dropped off truck Sunday night and consultant call Monday and said Mechanic backlogged 1-1/2 days. I wish I would have known sooner, but everything w Dropped off truck Sunday night and consultant call Monday and said Mechanic backlogged 1-1/2 days. I wish I would have known sooner, but everything worked out fine. Kim, was very helpful More

Service Center Whenever I need to bring my Equinox in to the Service Center every person I talk to is friendly, helpful, and knowledgeable. They always go above and Whenever I need to bring my Equinox in to the Service Center every person I talk to is friendly, helpful, and knowledgeable. They always go above and beyond! More

Electrical System goes Haywire on my Truck I realize how busy your service department is but almost four days in the shop and it turns out to be a battery? Mike Johnson as always did a great jo I realize how busy your service department is but almost four days in the shop and it turns out to be a battery? Mike Johnson as always did a great job. More

New Used Car Buying My sales associate, Tony Palmer, was just AWESOME!!! He was nice, friendly, and non-pushy...very easy to work with. I would recommend him to everyon My sales associate, Tony Palmer, was just AWESOME!!! He was nice, friendly, and non-pushy...very easy to work with. I would recommend him to everyone!! More