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Jim Butler Chevrolet

Fenton, MO

4.3
7,621 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,621 reviews

January 08, 2019

Fast, Friendly, 100% Customer Satisfaction I had my first service since our purchase of a new Chevy express van. From my initial contact with Cassandra assisting with scheduling to the Bill han More

by STLKVR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra LaRose, Bill in Service
Jan 10, 2019 -

Jim Butler Chevrolet responded

Fantastic! We're so glad your service experience went smoothly and our staff took great care of you from start to finish! See you next time & safe travels!

January 08, 2019

Great Customer Service! Once I made it to the Service Department everything was smooth sailing. Dropped off truck received loaner and was on my way! Great........ Service wa More

by lharbour6483
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Jan 10, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your positive experience with us, Leslie! We're so glad our service team was able to take care of you kindly and efficiently! See you next time!

January 08, 2019

GREAT CUSTOMER SERVICE I had a great service appointment and was able to even get my car back earlier then expected followed by great customer service and quality! More

by schulzjessica9214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Jan 10, 2019 -

Jim Butler Chevrolet responded

That's great to hear, Jessica! We're so glad our team took great care of you for your visit with us! We're always here to help. See you next time!

January 08, 2019

to be sitting at the dealer The service was great. But 2.5 hrs is way too long to be sitting for a oil change. I think forty minutes would be about right that how long my old pla More

by garyarndt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gray, Mike Johnson
Jan 10, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback, Gary. We do have a 90 min estimated wait time with an appointment for oil changes. We're sorry to hear that we went over that for your visit with us. While other quick lube shops that are not staffed with GM Certified mechanics may take less time to complete an oil change, most places also do not perform a tire rotation or a multi-point vehicle inspection. All of these services also do not void any GM warranties, as work done by non-GM certified mechanics would. We hope this added value makes us worth the wait. See you next time!

January 07, 2019

Great experience! We had very friendly service from the sales and finance departments. The price was unbeatable!! They each spent a lot of time with us, answered any q More

by kvgkids4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gray, Mike Brewer
Jan 07, 2019 -

Jim Butler Chevrolet responded

Thank you for your great review! We truly care about our customers and we're so glad that showed through for your visit with us! We work very hard to have a great team, great deals and great vehicles! We're always here to help. See you next time!

January 07, 2019

very satisfied i came for an oil change and everything was great. customer service was amazing and the wait time was very fast. the waiting room was very nice to sit More

by JESSICAHAWKINS43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 07, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback, Jessica! We're so glad you enjoyed your oil change experience with us and liked our waiting area! See you next time!

January 07, 2019

Nice way to start 2019 The service dept help my daughter and me threw the entire car repair. From locating a towing service, discussing all possible defects to warranty ove More

by BC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind review! We strive to help our customers through the process every step of the way and answer any questions that pop up. We're so glad Kim did a great job of executing that level of customer service for you and your family! We're always here to help & look forward to seeing you next time!

January 07, 2019

Good salesman I just love working with fuzz. He was very knowledgeable about the car. I would come back to him everytime for my next arbor truck . More

by fuzzmycarguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Jim Butler Chevrolet responded

That's great to hear! We're so glad Fuzz took great care of you during your visit with us. We're always here to help! See you next time.

January 07, 2019

completely satisfied!! I shopped around at multiple dealerships not only did Jim Butler get me the best deal they got me in to a car that I didn't think was achievable!! I f More

by jlakers76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Andrews, Mike Brewer
Jan 07, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind feedback, Jeremy! We're absolutely thrilled that Brian made sure to provide a stellar purchasing experience for you, and followed through even after the sale! We truly appreciate you sharing your experience with us and we look forward to working with you in the future! Congratulations on your new car & safe travels!

January 07, 2019

Friendly service I had my first service on my new Chevy Equinox and from start to finish it was a great experience. Thank you Doug and crew. More

by sandyg1359
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Kircher, Robert Mason
Jan 09, 2019 -

Jim Butler Chevrolet responded

That's great to hear, Sandy! We're so glad you had a great experience with our service department! We look forward to seeing you again. Safe travels!

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