Jim Butler Chevrolet

MADE WHAT WAS WRONG, RIGHT. My experience at JIM BUTLER CHEVROLET didn't start out excellent by a long shot. I was hunting for used dodge trucks on auto trader when I found a 20 My experience at JIM BUTLER CHEVROLET didn't start out excellent by a long shot. I was hunting for used dodge trucks on auto trader when I found a 2011 RAM 1500 listed through JIM BUTLER. I discovered that JIM BUTLER was still opened so I called looking for additional information that wasn't on the listing. I talked to "GATOR", JIM BUTLER'S phone and internet sales rep. He answered all off my questions and then asked if I wanted to come out and see the truck. I said yes, and that I would be out the following day after work. GATOR said that the truck would be out front and gave me the name of a sales rep to ask for when I arrived. When I arrived, the truck was not out front as promised. I found the sales rep whose name I was given. He mentioned that he tried calling me twice during the day. We discovered that the phone number he was calling was off by one number. He stated "They were doing a few little thing to the truck and that it would be brought out as soon as they got done." My parents were helping me with the down payment so I stepped outside to wait for my dad's arrival. When my dad arrived the sales rep came up to me telling me they were still doing "Little Things" to the truck. I asked, "How long were these little things going to take because my dad was pressed for time." He replied, "Next week." I waited 7 days with no updates on the truck. I e-mailed the sales rep, rather frustrated, asking what was wrong with this truck that its taken this long to do "little things." He told me all the different stages their used vehicles go through before they are resold. Not to mention the truck had to go to a dodge dealership to get 2 safety recalls taken care of. I waited a few more days when the sales rep called me saying that they were waiting on front seat covers and asked me what I wanted to do. I replied, "I want to see and drive the truck." He gave me the name of another sales rep because he was off the following day. When my dad and I arrived. we found the truck on the lot. We started giving the truck a good look over. We could tell that the truck had been sitting less than 15 minutes because we could feel the heat coming off the motor. I went inside to find Bill aka "FUZZ". Bill came out with the keys. I asked Bill to open the hood because I wanted to listen to the motor as Bill started it. The battery was deader than a door nail. Bill jump started the truck then we went for a test drive. During the test drive I could only find one thing that needed attention other than the battery issue. There was just a little play in the front end. I agreed to buy the truck. Bill said he would have both issues addressed before I picked the truck up the following night. When I picked up the truck there was no problems with the truck starting so I assumed that the battery issue was resolved. As I drove home I discovered that the front end play was not fixed. When I left for work the following day the battery was dead again. I had no choice but to text Bill at 6 in the morning on his day off. He told me to get the truck jumped and bring it back out to JIM BUTLER. He would get me a rental at their expense. They gave me a CHEVY TRAVERSE. Bill called me the following day asking me how the rental was working out. I told him that it wasn't because I wasn't able to do some of the jobs I needed to do because it was not a truck. He asked me to bring the rental back out and he would get me a truck. When I arrived, he loaned me a 2014 CHEVY SILVERADO from their used truck department. JIM BUTLER'S SERVICE DEPARTMENT found that I had a malfunctioning computer module and replaced it under the warranty. They also fixed the play in the front end. Long story short, my sales rep, Bill "Fuzz" went above and beyond to make sure the repairs were done right and that I didn't have to miss work while the repairs were being made. More

Nearly two hour oil change.. Took nearly two hours for oil change with appointment.. ended up being late to work.. I could see if it was bigger repair?? Or even if would have b Took nearly two hours for oil change with appointment.. ended up being late to work.. I could see if it was bigger repair?? Or even if would have been told at time of appointment how long it took.. ughh.. More

Staff was very efficient and helpful! Gary listened to what I was wanting in a new car and we discussed what cars the dealership had available. I was very excited to find my new car and Ga Gary listened to what I was wanting in a new car and we discussed what cars the dealership had available. I was very excited to find my new car and Gary made the overall experience enjoyable! More

Customer service was very friendly and helpful I scheuded a oil change. very friendly and professional upon upon arrival and compltion I will use Jim Butler Ch was very friendly and helpful I scheuded a oil change. very friendly and professional upon upon arrival and compltion I will use Jim Butler Chevy again More

First oil change Wait time was ridiculous both outside an inside. You need a better system!!!! Service specialist take way to long with paper work and customers time. Wait time was ridiculous both outside an inside. You need a better system!!!! Service specialist take way to long with paper work and customers time. When I returned to pick up my truck I saw it was parked outside and looked finished. I went to check out desk and they told me they were waiting on paper work. I sat in waiting room ten minutes, went back to see if they could trace paperwork. They started to check and the service specialist called me. This is the second time I have been to your service and both times it was the same stuff. I am not happy with your service. Your people are nice and helpful but your system is just bad. I see a lot of people seeming to be doing nothing. More

Work done right Very friendly staff. Met with advisor and went over what work was needed and what was not necessary. Work done, car washed. Couldn't be happier...... Very friendly staff. Met with advisor and went over what work was needed and what was not necessary. Work done, car washed. Couldn't be happier...... More

Kim= Great Service Friendly always nice,professional and listens to what I need & doesn’t try to upsell me advises what needs to be done not pushy she’s the ABSOLUTE BES Friendly always nice,professional and listens to what I need & doesn’t try to upsell me advises what needs to be done not pushy she’s the ABSOLUTE BEST More

Oil change, tire rotation Service was on time and efficient. Everyone at Butler was friendly and informative. I will bring my truck back for all future services. Two thumbs Service was on time and efficient. Everyone at Butler was friendly and informative. I will bring my truck back for all future services. Two thumbs up! More

very satisfied had a particular vehicle in mind took Eric considerable time and effort to find it. Actually over 4 states most salespeople would have given up. Than had a particular vehicle in mind took Eric considerable time and effort to find it. Actually over 4 states most salespeople would have given up. Thanks Erix More

Fast, Friendly, 100% Customer Satisfaction I had my first service since our purchase of a new Chevy express van. From my initial contact with Cassandra assisting with scheduling to the Bill han I had my first service since our purchase of a new Chevy express van. From my initial contact with Cassandra assisting with scheduling to the Bill handling communication during service. Everything was smooth, fast and very efficient. Excellent customer service! 100% customer satisfaction! More