Jim Burke Ford

They will not honor their work. I brought my vehicle in for a simple transmission service and my transmission is so screwed up it is not safe to drive and they will not return your calls to fix the problem for a simple transmission service and my transmission is so screwed up it is not safe to drive and they will not return your calls to fix the problem. So now I have to take it somewhere else to get it fixed. Very sad and I will never recommend them to anyone. It is sad there are others I know that have had the same problem with the service department. Poor way to run a business by not honoring their work performed. It is strange from talking with other shops that when they service the transmission they need to clear its memories or the transmission will fail. Quite a way to make money off people who just come in with a perfectly operating vehicle and now charge a customer thousands to do so called repairs. Quite a scam going on but only they can do it. I have read many other reviews with the same results as mine. I can only hope farms is in the future. And I had to argue about transportation while they were supposedly checking my truck. More

I had the best buying experience of my entire adult life! I purchased a new Mustang Mach E from home and had it delivered the next day. Hector Arreola and Chad Yost made the purchase process simple and qui I purchased a new Mustang Mach E from home and had it delivered the next day. Hector Arreola and Chad Yost made the purchase process simple and quick. The car was in perfect condition upon arrival and the driver was extremely pleasant and friendly. (I'm so sorry I can't remember his name) I would definitely purchase from this dealership again. More

I have been a satisfied customer of this dealership for about 40 years through sales, service and the body shop. I will continue being a customer of this dealership when the need arises. about 40 years through sales, service and the body shop. I will continue being a customer of this dealership when the need arises. More

Service was excellent friendly staff, was able to get a loan car. Was communicated with to keep me updated while the car was being serviced. Was finished when promised. loan car. Was communicated with to keep me updated while the car was being serviced. Was finished when promised. More

Staff was pleasant and efficient. A little disappointed that we had two grease spots on the passenger seat when it was done. We got the stains out when I got home so no harm, no foul that we had two grease spots on the passenger seat when it was done. We got the stains out when I got home so no harm, no foul More

My name is Brian Sibert and my wife is Lori, we've owned many Ford's over the years, Mustangs,Rangers, Escorts, Focus models, Fiesta's and now an Edge Titanium!! We shopped online and decided to go to Jim B many Ford's over the years, Mustangs,Rangers, Escorts, Focus models, Fiesta's and now an Edge Titanium!! We shopped online and decided to go to Jim Burke Ford. I've had good relations with the service department, so I we decided to give the sales department a chance!! It went well, sales person Pedro Diaz was very courteous and professional. The finance folk's got us a deal that was affordable and within our budget!! Overall, our business visit went well. As long as our future visits go as well, we'll be regular customers!! More

Horrible experience!! Will not honor warranty made excuses as to why not. Will never buy from this place again should of listen to friends and reviews that warned me about your service after the sale. excuses as to why not. Will never buy from this place again should of listen to friends and reviews that warned me about your service after the sale. Wish I could add pictures of puddle and trail of fluid after they changed oil and coolant reservoir hose. More

Great dealership! Highly recommend Hector Arreola! He made it work! He was very helpful!! My wife got her dream car and everyone else was extremely friendly also! made it work! He was very helpful!! My wife got her dream car and everyone else was extremely friendly also! More

Gave me an estimate quickly. Brought my car in and it was fixed within 3 days. Everyone was friendly and helpful. My car looks great. fixed within 3 days. Everyone was friendly and helpful. My car looks great. More

Took my vehicle in for the routine service of an oil change / tire rotation. Scheduled for 4:00 pm on a Friday. Was greeted right away and repair order written. I was leaving by 5:15pm. Very efficient a change / tire rotation. Scheduled for 4:00 pm on a Friday. Was greeted right away and repair order written. I was leaving by 5:15pm. Very efficient and professional. Misty Carrillo was my service contact person. She did a great job in assisting me with my service needs More