Jerry’s Leesburg Chevrolet

Great initial experience quickly soured Found a vehicle I was interested in, online. A test drive was easily set up later in the day. They even offered to let me drive the car alone.Bill Smi Found a vehicle I was interested in, online. A test drive was easily set up later in the day. They even offered to let me drive the car alone.Bill Smith was very friendly and I appreciated the no-pressure approach. Decided I wanted to buy, but due to child care logistics, needed to come in the next dat. Bill held the vehicle for me and I made an appointment to return the next day. Bill couldn't make the appointment so another associate took over. We went over the usual paperwork. My wife and I were shown to a waiting area to meet with the finance department. This took nearly 90minutes. I had to track down our sales guy(Josh) to see what was taking so long. Apparently the majority of the staff was at a "401k meeting" and no one had started the process. Joe Hever took over and was professional and friendly enough. It appeared we were handed off to him when he walked into work. Once we were given the keys to the car, I realized that the remote fob and one of two keys didn't work. I explained the problem. Josh told me the remote battery was probably just dead(no offer to get a new one). He said he would look around for the other key.i suggested that the remote could also be for the wrong vehicle but was dismissed. Four days later, I hadn't heard anything. Bill again was very helpful and asked me to come in so the remote could be programmed. The service department confirmed that the remote was indeed for a different car. I was told they would cover the cost of a new remote but i would need to pay for half of a new key. I was told they would call when the remote arrived but that didn't happen. I called myself after a few days. Chris Hearitywas curt but knowledgeable. Great price on the car. Very strong start in the car buying process but the service afterwards was disappointing. More

Yet another NoVA dealership that can't keep their word! While shopping for a new Corvette Stingray, I stumbled upon Jerry's Chevy. I decided to put in a internet inquiry asking if they accepted Supplier pr While shopping for a new Corvette Stingray, I stumbled upon Jerry's Chevy. I decided to put in a internet inquiry asking if they accepted Supplier pricing as other dealers do. Joe responded back that they did not accept supplier pricing but they are offering $4,000 off the Corvette Stingray. I specifically asked about a certain VIN and he said it was just added to his inventory sheet and they are doing $4,000 off of that VIN. I asked if they would do a little more as it's not quite good as Supplier pricing and he responded with "When can you come in? Sunday is a great day... Your power to negotiate is to be here ready to purchase. I will do everything I can to accommodate." On Monday morning, After driving about an hour, I showed up at 9AM to speak to Joe and see if we could work out a deal. I assumed since he suggested Sunday would be good that the car might have been there, I assumed wrong. The car was not there yet and I can't work out a deal on something that is coming from another dealership as who knows if the car has any issues. I left and Joe said he'd contact me when the car came in. Joe did as promised, he let me know the car arrived and even snapped two pictures for me. I emailed me my offer and he said he'd have to decline at the time, since HIS offer of $4,000 off was very fair as I mentioned to him. Today I called him up to ask a few more questions and I asked him again about pricing. He stated his manager originally wanted MSRP but he'd stick to his original offer of $4,000 off so I hopped in my car at 4PM on a Friday in DC Traffic to go up and close a deal. After about a hour and a half I arrive. Joe was occupied with another client so I wondered around for a bit. After about 30-45 minutes he and his manager sat down and started to talk. I made a offer of $4,500 off to partially compensate for their RIDICULOUS PROCESSING FEE (or should I say PROFIT FEE) of $589!!! The manager said the best he could do was $1,000 and that was a "gift" Well that "gift" wasn't that special because that's the pricing that is on their website for any potential customer. He goes on about how special the car is and how rare it is etc... I explain to him that other dealers are doing supplier pricing, which is more off than the original $4,000 discount Joe mentioned. He said he couldn't, some dealers are getting over MSRP for these cars and they are hard to find. I left very bothered and distraught after driving 1 1/2 hours to see them to strike a deal they decided to do a BAIT AND SWITCH on me. They got me in a second time and decided to renege on the deal originally presented. Way to go Jerrys! You now lost all of mine, my families and my friends business! Congratulations on a fine job of toying with my head. One of their mottos is: "The only deal we can't make are the ones we don't see" My translation is: "The only deal we can't make are the ones we originally offer you" More