Jerry Seiner Buick GMC Vegas

I purchased a new GMC 3500 HD from Jerry Seiner GMC Las Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I recei Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I received a recall notice from General Motors regarding the tailgate switch and took the truck to the Bountiful dealership to have it addressed. After replacing the recalled part, the service team informed me of something shocking: the tailgate had internal damage, and someone had used zip ties and super glue to hold it together. They explained that the damage was still present and could cause the tailgate to open on its own, even after the recall repair. My truck has never been in an accident or damaged, so I contacted both the Las Vegas dealership, where I purchased the truck, and the Bountiful dealership, where it’s been serviced. Unfortunately, neither location was willing to take responsibility for the issue. Instead, I was told to call GMC directly. It’s incredibly disappointing. This truck cost nearly $100,000, and I trusted Jerry Seiner GMC with both the sale and ongoing maintenance. To find out there’s a significant issue with the tailgate—and then be told it’s my responsibility to deal with—is beyond frustrating. I expected better accountability and customer service from a dealership group I’ve spent so much money with. It feels like once they’ve made the sale, they’re no longer invested in taking care of their customers. Sadly, I can’t recommend Jerry Seiner GMC to anyone based on my experience More

Absolutely exceptional customer service as always, Steven Mendiola our service advisor is always a pleasure to work with! Larry Tinnin the Service manager is fantastic the staff Is always friendly and courte Mendiola our service advisor is always a pleasure to work with! Larry Tinnin the Service manager is fantastic the staff Is always friendly and courteous we purchase new Denali pickups here every few years and will proudly recommend and continue our tradition in the future! Thank you for your hard work and always making the best attempt to make things right! More

Made an appointment for installation of blacked out emblem and when I got there Steve Mendiola told me that his guys wont get to my installation until Monday. I told Steve, that's 4 days and I made an emblem and when I got there Steve Mendiola told me that his guys wont get to my installation until Monday. I told Steve, that's 4 days and I made an appointment early so I could get a time slot for this install, but Steve didn't care. I will never come back here for service or anything else and I would recommend you do the same. More

Purchased two new vehicles from this dealership. Had nothing but great service from salesman Humberto and Finance Salesman Matt. I have dealt with Matt in the past purchasing (7) Mazda Vehicles when Had nothing but great service from salesman Humberto and Finance Salesman Matt. I have dealt with Matt in the past purchasing (7) Mazda Vehicles when he was in sales. Never had a better experience. Very nice to deal with. The Sales Manager was very helpful on the GMC Purchase as well. I recommend this sales team. Now let's see if Service can carry the Torch. More

My husband (Wilbert) and I (Cora) had the pleasure of working with Robert who gave us excellent information regarding the lease of a Buick Encore GX and Tony who gave us outstanding assistance on the sal working with Robert who gave us excellent information regarding the lease of a Buick Encore GX and Tony who gave us outstanding assistance on the sales side. Tony was very easy to work with and got us through the process easily and quickly. We were then introduced to Adam and he was very professional when walking us through the financing and document execution. Our new vehicle was washed and cleaned and ready upon our departure. The complete process from start to finish was outstanding. Thanks! More

Humberto jjacquez. Was My salesman, great attitude, great communication and very patient, this is the second GMC Sierra that I bought from them... excellent service Was My salesman, great attitude, great communication and very patient, this is the second GMC Sierra that I bought from them... excellent service More

Service dept. needs help in communicating/updating repairs. To answer where a part is coming from with “I dunno” doesn’t sit well with customers. To not call back needs help in communicating/updating repairs. To answer where a part is coming from with “I dunno” doesn’t sit well with customers. To not call back when expected does not sit well either. I expected better product support. More

Martin Ochoa is the best salesman. I am amazed at how easy he made the purchase for my car. I will be recommending him to my fellow 808 people. Martin even delivered my vehicle to my h I am amazed at how easy he made the purchase for my car. I will be recommending him to my fellow 808 people. Martin even delivered my vehicle to my home in Lake Las Vegas. More

Happy and helpful people. Not crazy about hard sell in financing dept. there’s got to be a better experience there. Love our Acadia! Not crazy about hard sell in financing dept. there’s got to be a better experience there. Love our Acadia! More

This was a great experience! Rudy was awesome and was on top of his game through the entire process. Mario in finance then stepped up to the plate and was on the same level of ex Rudy was awesome and was on top of his game through the entire process. Mario in finance then stepped up to the plate and was on the same level of excellence! Definitely recommend these guys!! More