Jerry Hunt SuperCenter

Did not have a good experience at this dealership. Bought a car and the entire process was not seamless at all. I purchased the car and there was an issue with the battery. The service team needed day Bought a car and the entire process was not seamless at all. I purchased the car and there was an issue with the battery. The service team needed days to replace the battery. Fine. They delivered the car to me with a crack in the windshield. The crack was not present when I purchased the car. I pointed it out right away. The person who delivered my car gave me the wrong spare key. He had to meet me at work to return it. I had to drive the 2 hours all the way back to the dealership because they said they would replace my windshield. I got a Honda civic sport touring. It has a double laminated noise cancelling factory windshield (which is what I purchased). I assumed they would be replacing the windshield with the windshield that I purchased when I bought the car. Wrong. They put cheap after market single paned glass and told me it was a sufficient repair. I went back and forth and all the way to the GM but they stated they will not replace my windshield with the factory OEM which is again what I purchased and what was broken before I even took possession of the car. They said I had to buy “CarChief” because it came automatically installed in my car. I asked if I could take it off but they refused. Went back and forth only for my sales person to tell me days after I purchased the car that I actually didn’t have CarChief and that I would be refunded for it. All in all not a great experience at all. I felt cheated on the windshield and don’t believe they made it right after delivering me a damaged car with all the other xx I had to deal with. My fiancé is in the market for a new car also. I was going to get it with Jerry hunt but I definitely will not be purchasing another vehicle after all I went through. The actual purchase of the car was fine but the aftermath was a disaster. I am going to have to go into my own pocket to fix what the dealership broke. Proceed with caution. More

I am an out of town customer, and I would not recommend shopping at Jerry Hunt unless you are local. Their communication and follow-through are the worst I’ve ever experienced during a car buying process, shopping at Jerry Hunt unless you are local. Their communication and follow-through are the worst I’ve ever experienced during a car buying process, and there are a lot of things they don’t disclose that I didn’t learn until after I got the car. For example, the USB chargers in the car don’t work, and the cameras for Sentry Mode are obstructed (things I have to go out of my way to get serviced). Given that I was told they don’t have any post-purchase window to address these issues, you’re out of luck unless your car still has the manufacturer’s warranty, which is what they kept promoting whenever I asked about any issues I could possibly find after receiving the vehicle. I asked for the car to be fully charged before it was sent, and I was also told that it would be detailed, inside and out, before delivery. I called and spoke to Peral and also emailed Mike asking him to relay those details. The car was delivered neither detailed nor charged. When I spoke to Peral and asked if those things had been done, he confirmed twice that they had. When I received the car on 7/7, the last time it had been charged was 6/15 (Teslas tell you when they were last charged), so he was not telling thr truth. When it came to my delivery, he also lied by saying it had been scheduled for one day, and then when I called back the following week, I couldn’t get him to return my calls or give me any details about the delivery. It took me emailing the finance manager and saying that I wanted to cancel the deal before Peral finally called me back. When he did, he was rude and repeatedly cut me off, insisting that he never told me the delivery had been scheduled in the first place. He continued interrupting me the entire conversation until I finally had to say, “Please stop cutting me off,” before he would actually listen. It was extremely unprofessional. When I called back later to get the bill of sale, I had the receptionist page him multiple times and even send him an email. Do you think he ever called me back or sent me the bill of sale? Hopefully you guessed right based on the lack of follow-through above. If not, it’s now 7/19, and I still haven’t received it. Clearly, once they have your money, they don’t care, and I just wasn’t wise enough to recognize the glaring red flags from the beginning. Save yourself the time and avoid this place. More

I bought my first car here and came back to purchase my second car (6 years later) and asked for my last salesman Ivan. Ivan was a pleasure to work with. A few issues to note. The car I wanted smelled horr second car (6 years later) and asked for my last salesman Ivan. Ivan was a pleasure to work with. A few issues to note. The car I wanted smelled horribly like cigarette smoke. I’m not sure why a vehicle on the lot wasn’t detailed prior. Ivan had them clean and do an odor remover. Which helped a little but the smell was still strong. Two guys say they couldn’t smell it. I had been at the lot for 4 hours so I wanted to go home. Ivan assured me they would do an ozone treatment and I came back the following morning. The cigarette smell was gone but still smells strongly of ozone. I purchased the car and I’m hoping it will air out. When I got to closing the deal with a finance guy names Hebert, he offered gap insurance which I politely declined. He asked if it was how he presented it and I said no. He then began wide eyeing and smirking asking if I understand what I’m declining. I said yes. More smirks, head shakes, questioning what felt like my intelligence. I understand they get commission from purchasing through them but I have my own great Insurance. It was a terrible, awkward experience. I couldn’t wait to leave his office and be done with it. I don’t think I’d return. Ivan is nice..terrible way to end a sale. More